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Embassy Suites by Hilton Richmond

#13 of 88 Hotels in Richmond
Certificate of Excellence
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823 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Richmond
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Showing 820: English reviews
Jersey Shore, New Jersey
2 reviews
5 of 5 stars Reviewed February 23, 2015

Hotel is convenient in the Richmond area, the staff is very pleasant and helpful. The suite setup is great as is the breakfast. Hotel needs some updating, but is clean. We have stayed here before and the breakfast is very good and helpful that it is included. We had a leak in our bathroom ceiling during our stay, but they... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank SuzandScott
va
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed February 20, 2015

We stayed here several years ago. It's time for a change. Same furniture is now worn and tired. I turned on the water and the handle came off in my hand. Rooms were clean but a renovation is desperately needed. Bed wasn't bad. Breakfast was average. Staff was pleasant. Lots of restaurants and shopping near by. Located right off I-64.

Helpful?
Thank bdinnab
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for your loyalty to Hilton and to this property over the years. We also appreciate your kind words about our service driven staff. I have shared your comments with our team and we apologize for failing to meet your expectations and want to share with you that the hotel will receive a renovation soon. Best... More 

Havertown, Pennsylvania
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 17, 2015

We often stay in Embassy Suites...wonderful staff, facilities, breakfast and location. We were visiting family nearby, so proximity was important. Staff are always welcoming and very helpful. Great breakfast.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Murrows
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for your loyalty and for sharing your thoughts! Best Regards, Kathleen Lyons, General Manager More 

duxbury, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 12, 2015

Front desk staff very courteous and helpful We made an error in booking the date of our stay and Bobby at front desk was more than willing to help accommodate us and fix the situation. A pleasure to deal with

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cressida B
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review. I shared your kind words about Bobby today. What a great opportunity to let him know how he makes a difference! Thank you for your kind words and we look forward to seeing you again soon. Best Regards, Kathleen Lyons, General Manager More 

Edenton, United States
1 review
5 of 5 stars Reviewed February 11, 2015

I love the Embassy Suites Brand, and this location, eceeded my normal expectations, HIGHLY reccomend. Location was very convient to many local attractions. Loved the Salt Water Pool, way better then "normal" chlorinated systems**Would stay again*** A++++

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Eric G
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We treasure your recommendation at our Embassy Suites Richmond Hotel. Thank you for your kind words and we hope return again soon and enjoy our Salt Water Pool, we love it too! Best Regards, Kathleen Lyons, General Manager More 

1 review
5 of 5 stars Reviewed February 9, 2015

My family has been meeting at this location once a year for several years now so that family members that live in different cities can come together and visit for a weekend. This facility has a great staff and the accommodations satisfy the many different ages of our group. The staff is always friendly and anxious to make our stay... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank davidwP5555ZS
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We are glad you were able to stay at the Embassy Suites Richmond and found our location to be convenient and perfect for visiting with your family. Thank you for choosing to stay with us and we hope to see you again soon! Kind Regards, Kathleen Lyons, General Manager More 

Weyers Cave, VA, United States
1 review
5 of 5 stars Reviewed February 8, 2015

We were picking up relatives from the nearby Amtrak station and decided to come into town early and spend the night. The room was well-furnished and quiet. The breakfast was yummy and the hotel pool warm and relaxing.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carol W
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We are glad you were able to stay for a night at the Embassy Suites Richmond. Our location is convenient for the Staples Mill Amtrak Station. We hope you will return again soon! Kind Regards, Kathleen Lyons, General Manager More 

Lynchburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 28, 2015

When I pay $200 for a one night stay, I expect a certain quality. The lobby was quite impressive in this hotel. Checkin was quick, and free drinks are always a plus! That's about the end of the positive comments though. My key card would not open the pool area, the shower was clogged and took 30-45 minutes to get... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Hannah W
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Boston area, United States
1 review
5 of 5 stars Reviewed January 23, 2015

Excellent hotel for business. Great value, complimentary evening reception. Breakfast is great. Wish the gym was a bit bigger. Nice spacious front lobby area. Good location near route 64. Overall, great.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kenneth H
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for recommending us and for choosing to stay with us! Kind Regards, Kathleen Lyons, General Manager More 

Level Contributor
260 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
5 of 5 stars Reviewed January 23, 2015

This stay was a Hilton Honors Award (which is a generous program for frequent stayers). Wonderful food and OK drinks at manager's reception and solid breakfast in the morning. We add regretfully, however, that the bathroom door of room 316 squeals like a banshee and can wake everybody up. Surely a maid or supervisor has noticed this. We arrived before... More 

Helpful?
Thank BornTooLoose
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We hope you return again to enjoy our Complimentary Cooked to Order Breakfast and Evening Reception. Our staff takes pride in taking care of our guests and your comments are appreciated and we are following up on the door and apologize it made such a noise. Thank you for your loyalty to Hilton and we are please... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Richmond, VA 23294-3707
Location: United States > Virginia > Richmond
Price Range: $156 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
Hotel Style:
#7 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#11 Business Hotel in Richmond
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