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Embassy Suites by Hilton Richmond

#13 of 88 Hotels in Richmond
Certificate of Excellence
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822 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Richmond
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Showing 819: English reviews
Beckley, West Virginia
Level Contributor
141 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 25, 2015

Stayed here last week for 1 night and wished we would have stayed somewhere else !! We love to stay in embassy suites because they offer so much more than the average hotel. Our room was so hot it was horrible , turned the air on when we got in the room and it never cooled down , called front... More 

Helpful?
Thank tntnn
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We are disappointed to hear your suite was not acceptable due to a problem with the air conditioning. We apologize for the issue and lack of response, and we will address the matter. We do hope there is a chance you will give us another try when back in Richmond. Please know I can be reached for... More 

Mount Pleasant, Pennsylvania
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 24, 2015

We have stayed here in the past numerous times and there are many reasons why we always return-the staff here are wonderful and the hotel is lovely. The swimming area and hot tub were wonderful and the hot tub itself was actually HOT which was a welcome luxury after a long drive. we ordered room service and our food came... More 

Helpful?
Thank Marilyn F
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We look forward to welcoming you back. Thank you for sharing your thoughts. Best Regards, Kathleen Lyons, General Manager More 

Luray, United States
1 review
5 of 5 stars Reviewed July 24, 2015

Embassy Suites always is the best place to stay. The hotel is always clean, staff respectful, food and beverages above average. After staying in many other hotels, we have decided to always stay in an Embassy Suites if available.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Richard T
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We are pleased to hear you an Embassy Suites fan. We hope to see you again soon! Best Regards, Kathleen Lyons More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 20, 2015

I need to go to Richmond for a week every 2 months for business. I usually stayed close to the office, but this time the hotel I used to stayed is fully booked, so I decided to give Embassy suites a try since I had very good experience at Embassy suites in Niagara fall and it's only a 10 more... More 

Helpful?
2 Thank anonymous7109
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for your feedback. We do hope you will decide to return again. I apologize for the service you received when trying to locate a lost item. I am available should you prefer to reach out to me directly at 804 520-1600. Best Regards, Kathleen Lyons, General Manager. More 

Norfolk, Virginia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2015

As always, I'm impressed with Embassy Suites. We took a family weekend getaway. Complimentary full breakfast and managers reception were great as always. All staff were very friendly and helpful, especially gentleman at front desk. Don't remember his name but if you go to their website he will be the one pictured at the front desk. Several restaurants and fast... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank sam4short_00
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, thank you for taking the time to post a review. We are glad you enjoyed our spacious suites and we have found our guests do appreciate our Full Breakfast, and the Nightly Evening Reception. We hope you will visit us again if you return to Richmond! Best Regards, Kathleen Lyons, General Manager More 

1 review
5 of 5 stars Reviewed July 18, 2015

I selected this hotel based on positive reviews on Trip Advisor. Great location, evening reception and breakfast buffet. Spacious rooms with attractive decor. Beautiful atrium and all-around classy property, consistent with the Embassy Suites reputation.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank T5230SIannac
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, thank you for being an Embassy Suites fan! We hope you will visit us again if you return to Richmond. Best Regards, Kathleen Lyons, General Manager More 

Cleveland, Ohio
Level Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed July 16, 2015

The nice thing about booking a room with Embassy Suites is that you pretty much know what you will get: a suite room, free breakfast with made to order omelets, and a wonderful happy hour with free drinks. My husband loves Embassy for this reason and we were not disappointed. We were particularly impressed with the friendliness of the bar... More 

Helpful?
Thank sierradog1
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, thank you for sharing your thoughts and staying with us! We hope to see you again soon. Best Regards, Kathleen Lyons, General Manager More 

Madison, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 14, 2015

10 minutes from family. Close to restaurants, parks, interstate. A very friendly, clean, conscientious hotel. The minute we entered the room we tried remote, TV. Did not work. Hotel assistant fixed it with new batteries within minutes of calling front desk. Extra towels delivered within minutes of calling. No one tried to enter my room with do not disturb sign.... More 

Helpful?
Thank Linda23224
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We hope to be your go to hotel in the future and appreciate the feedback. We are sorry about the wait and check in experience. We have corrected the shower issue and contacted our internet provider about your comments. We hope to see you back and would love to earn five stars! Best Regards, Kathleen Lyons, General... More 

Weddington, North Carolina
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 13, 2015

The not so good first but STAY TUNED for the rest of the reveiw…..We checked in online, so all we were supposed to do was pick up our keys and bring the bags in. To be fair it was 5:30 pm on Friday night and the front car unloading area was full of cars waiting to be unloaded and inside... More 

Helpful?
Thank Mike S
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for staying with us! We appreciate the feedback on your stay and hope you will return whenever your travels bring you back to the Richmond area! Kind Regards, Kathleen Lyons, General Manager More 

Charlotte
1 review
5 of 5 stars Reviewed July 13, 2015

As with so many other Embassy Suite Hotels (perhaps all?), this one too is built around a courtyard. Beautiful surroundings for a great cooked-to-order breakfast. I am a Hilton Honors member, so we used a combination of cash and our "Hilton Points" and got this room for very little cost! Great value using that system!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Elizabeth D
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for posting a review and for staying with us. We are pleased you enjoyed our Cooked to Order Breakfast and hope to see you again soon! Best Regards, Kathleen Lyons, General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 

Additional Information about Embassy Suites by Hilton Richmond

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Location: United States > Virginia > Richmond
Price Range: $156 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
Hotel Style:
#7 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#11 Business Hotel in Richmond
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