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Richmond Marriott

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#18 of 88 Hotels in Richmond
Certificate of Excellence
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573 Reviews from our TripAdvisor Community

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Showing 570: English reviews
Germany
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Being a Marriott rewards member I stick to the brand as much as possible so we stayed here while we visited for the Richmond Jazz festival. Our overall experience was pleasant with a few minor hiccups along the way. The website states that check in is 4:00 but with no hesitation the receptionist checked us in around 2:30 which was... More 

Helpful?
Thank dctravels2016
Chad L, Manager at Richmond Marriott, responded to this review

Hello dctravels2016 and thank you so much for taking the time to write such a detailed review for your fellow travelers. We are so happy that overall you enjoyws your stay but I will certainly follow up with my entire team to ensure the items you mentioned are addressed. Thank you again for the valuable feedback and we do look... More 

washington, dc
1 review
5 of 5 stars Reviewed 1 week ago

I was here for a convention a few weeks ago and the staff could not be more helpful and polite. From the front desk staff to valet to restaurant to security. Big shout out to Drayshawn Goodman with security/loss prevention--I must have left a full drawer of clothing in my room and Drayshawn was amazing. He located the items and... More 

Helpful?
Thank kjgmu
Chad L, Manager at Richmond Marriott, responded to this review

Hello kjgmu and thank you for the wonderful review!! We are so glad that you enjoyed your stay and took note of our amazing staff. We are so lucky to have both Ryan and Drayshawn on our team and it will be my pleasure to share your comments with them. We so look forward to welcoming you back to the... More 

SoBoVa.
Level Contributor
136 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a conference. Arrived to a fabulous lunch just for our company.Wraps, hot subs, salad it was really good. When it was time for check in it was pretty organized for the amount of people they had to check in. Our room was clean and comfortable. We had dinner and it was good and the service of Semi... More 

Helpful?
Thank ques
Chad L, Manager at Richmond Marriott, responded to this review

Hello ques and thank you so much for being our guest here at the Richmond Marriott Downtown! We are so glad that you enjoyed your stay with us and the conference you attended. Our greatest asset here at the hotel is certainly the amazing staff and I am so glad you took note of the amazing service of Andrea and... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

When I travel it's often for a week or more and this has become a home-away-from-home! Arrival was easy, the front staff was very friendly and professional. The room is very nice, clean and the TV was idiot proof, a very nice surprise. The concierge lounge is made extra special by the team, led by Dawn, who repeatedly went over... More 

Helpful?
Thank jgastro29
Chad L, Manager at Richmond Marriott, responded to this review

Hello jgastro29 and thank you so much for being one of Marriott's cherished Rewards Members and sharing your review of the Richmond Marriott Downtown. We are so glad that you enjoyed your stay and even more happy that you took note of our wonderful concierge lounge and Dawn. We are extremely lucky to have Dawn on the team, she truly... More 

Highland, New York
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Richmond Marriott in order to be close to VCU Medical Center. The staff at the front desk are very courteous and helpful. The restaurant was convenient and good enough, not great. Starbucks in the lobby was a plus for me. My room appeared to be clean but it had a musty smell like the carpet had... More 

Helpful?
Thank Diana M
Chad L, Manager at Richmond Marriott, responded to this review

Hello Diana M and thank you for taking the time to share your review of the Richmond Marriott Downtown. I am pleased to hear that you enjoyed the wonderful service of our staff and the proximity of our location to the VCU area. It is troubling to hear of the issue you had with your room and I will most... More 

Virginia
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Joined my husband who was staying there for a conference. He had been there for one day before I got there. Ont he way out to have dinner, hubby misplaced his keys, so began looking around for the keys. I looked under one of the full size beds that was in the room and discovered a bag of trash and... More 

Helpful?
1 Thank needabrake31
Chad L, Manager at Richmond Marriott, responded to this review

Hello Needabrake31 and thank you for taking the time to share with us the feedback regarding your stay. All feedback whether positive or negative is valuable as it allows us the opportunity to focus on the issues that are guests are speaking of. I have personally followed up with my Director of Housekeeping and Valet teams so they can share... More 

Haymarket, Virginia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel, staff was helpful, courteous & very polite. When we arrived the TV was out because the power went out the night before. Called front office, Maintenance showed up within 5 minutes. Everything was clean - room, gym, pool. No complaints at all. However, the restaurant in the lobby area, though the staff was great the food was... More 

Helpful?
Thank Picolina C
Chad L, Manager at Richmond Marriott, responded to this review

Hello Picolina C, Thank you so much for the wonderful review! We are so glad that you enjoyed your stay with us and took note of our amazing staff, we truly are fortunate to have some of the most amazing staff in the business. It is great to hear that we were able to address the maintenance issue you encountered... More 

Washington DC, District of Columbia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My stay here was short and sweet. I stayed overnight for a regional convention at the Richmond Coliseum. The hotel was pretty clean and comfortable. My room was on the 18th floor facing the Coliseum and downtown Richmond. The downtown area was close to my conference so that was a plus, it was walking distance to the Coliseum about a... More 

Helpful?
Thank Artavia M
Chad L, Manager at Richmond Marriott, responded to this review

Hello Artavia M, We so appreciate you taking the time to share your feedback regarding your recent stay at the Richmond Marriott. We will certainly share your feedback with our parking and front office team to ensure the issues you mentioned are addressed. We understand you have a lot of choices when you travel and we so appreciate you choosing... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We loved our stay at this hotel. The staff is wonderful. The rooms are clean and well appointed. If you stay here, use the valet parking. When you take one or more trips a day it is actually cheaper than parking in the garage. Beautiful hotel. Would stay here again hands down.

Helpful?
Thank Dan W
Chad L, Manager at Richmond Marriott, responded to this review

Good Afternoon Dan W, thank you so much for the wonderful review and staying here at the Richmond Marriott. We will certainly share your comments with the entire team and ensure they are recognized. Thank you again and we look forward to hosting you again in the future. Kind Regards, Chad Lobner Assistant General Manager More 

Arlington, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2016

We had a lovely room, clean and well furnished, including a small refrigerator. It was helpful to have a nice restaurant and a Starbucks shop on the lobby level. Valet parking is expensive - $27 daily but we decided to splurge and it was very helpful.

Helpful?
1 Thank ritaken2016
Chad L, Manager at Richmond Marriott, responded to this review

Hello ritaken2016 and thank you so much for the spectacular review! I can't tell you how much the entire Downtown Richmond Marriott's team appreciates your kind comments and cannot to wait to welcome you back. Kind Regards, Chad Lobner Assistant General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
T-Miller's Sports Bar & Grill
T-Miller's Sports Bar & Grill
Cuisines: American, Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 

Additional Information about Richmond Marriott

Address: 500 E Broad St, Richmond, VA 23219-1812
Location: United States > Virginia > Richmond
Price Range: $129 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond
Hotel Style:
#17 Romantic Hotel in Richmond
#18 Business Hotel in Richmond
#19 Family Hotel in Richmond
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