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Richmond Marriott

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#16 of 81 Hotels in Richmond
Certificate of Excellence
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1 room 2 adults 0 children
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Richmond Marriott
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642 Reviews from our TripAdvisor Community

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Charleston, South Carolina
Reviewed 5 days ago NEW

I stay at this Marriott relatively frequently for work. Hotel has old bones, but it has been kept up with pretty well. Price is usually pretty competitive in comparison to the other name brand hotels in downtown Richmond. The service is excellent. Everyone from the front desk, valet, housekeeping, room service are always very attentive and smiling. Definitely the best...

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Helpful?
Thank djo4gq
Management response:

Dear djo4gq, Thank you for taking the time to write such a detailed review for the Richmond Marriott as well as for choosing to stay with us during your time in the city. We strive to provide exceptional service for our guests and I am so pleased to read that you were able to experience that first hand! However I'm...

Charlotte, North Carolina
Reviewed 5 days ago NEW

The experience at the Marriott was pleasant. A can't rate it any higher because I experienced on day during the week, when my room was not cleaned, sheets not changed, towels not picked up, nor new towels placed in my room. Most hotels I've visited in the last 3 - 5 years, I've wanted the mattress. Not this one.

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Helpful?
Thank RevSanWill
Management response:

Good Afternoon RevSanWill, I want to thank you for choosing to stay at the Richmond Marriott Downtown as well as for taking the time to write your review! We take great pride in delivering exceptional service for our guests and I am disappointed to hear that we missed the mark during your time here with us. Please know I will...

Charlotte, North Carolina
Reviewed 4 weeks ago

Good location in Downtown Richmond. This is a typical Marriott... there's nothing remotely wrong with it, but at the same time, it's not unique or special. I found the front desk staff very nice and engaging. The Concierge Lounge was a bit on the small side. The associate was quick to tell me I had ten minutes before she took...

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Helpful?
Thank 886SteveS
Management response:

Good Afternoon 886SteveS, Thank you for taking the time to write your review of the Richmond Marriott! I am so happy to hear that you enjoyed your time here with us and as well as our staff. We take great pride in our associates and I'm glad to read you were able to take note of that. However, please know...

Reviewed 4 weeks ago via mobile

These were the hardest most uncomfortable beds I've ever experienced at a Marriott. The bedding was rough too. Very a-typical of Marriott. Concierge lounge - very small and overcrowded at breakfast. Expect a line. You may or may not have a place to sit and be forced to eat back in your room. The dinner reception did have good food...

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Helpful?
Thank sea12hawks
Management response:

Dear sea12hawks, Thank you for taking the time to write your review following your stay at the Richmond Marriott. However, I am disappointed to read your comments in regards to your experience here with us. We truly pride ourselves on the ability to deliver excellence for our guests and we have obviously fallen short of that goal. Please know I...

Seattle
Reviewed 4 weeks ago via mobile

This hotel is very conveniently located downtown Richmond. Felt safe walking to nearby restaurants in the evening. The beds were not comfortable at all, the bedding was not as nice as the usual Marriott bedding; this was also noted by my coworkers with whom I was traveling. The concierge lounge was very small and overcrowded. This caused long lines for...

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Helpful?
Thank Debbie W
Management response:

Dear Debbie W, Thank you for writing your review and choosing to stay at the Richmond Marriott Downtown! We are so fortunate to be so centrally located within the city and I am happy to hear that it was convenient for you! However, I am disappointed to see your comments regarding our beds and that our concierge lounge was unfortunately...

Morrisville, NC
Reviewed January 23, 2017 via mobile

Stayed at this hotel Jan 2016, May 2016, and Jan 2017 for volleyball tournaments. Front desk and restaurant staff are always super helpful and accommodating. Front desk / bell staff helps with our baggage needs by storing our bags on checkout days - very helpful since we don't always know what time we will be done playing. The buffet in...

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Helpful?
Thank Daphne S
Management response:

Dear Daphne S, Thank you so much for taking the time to write your wonderful review for the Richmond Marriott Downtown! I am so pleased to read that you enjoyed your time here with us during the Volleyball tournament! We take great pride in our staff and their ability to deliver excellence even during busy periods and I am glad...

Woodbridge, New Jersey
Reviewed January 11, 2017

Hotel is located at a convenient location to offices and restaurants in downtown. There is a restaurant in the hotel if you would like to have some drinks/food while watching games on big screens. Also, there is Starbucks, which is very convenient. There is a free shuttle to go to near by places in 1-2 mile radius. Staff is helpful...

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Thank kunaljain24
Management response:

Dear kunaljain24, Thank you for taking the time to write your detailed review! I am pleased to read that our location helped to make your experience in Richmond, we are lucky to be so centrally located within the city! We truly take great pride in delivering excellence for our guests, so I am happy to see that you enjoyed your...

Los Angeles, California
Reviewed January 5, 2017

1. Hotel restaurant: 2 dinners, 4 breakfast- not one without a problem. 1.1 wrong orders 1.2 ordered item never arrived 1.3 unacceptably long delay to correct issue 1.4 no compensation offered for errors 1.5 wait & bus staff not well versed in customer service. Often saw staff chatting instead of checking tables. Frequently had to flag down staff for water...

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Helpful?
Thank Linda D
Chad L, Manager at Richmond Marriott, responded to this review

Hello Linda D and thank you so much for taking the time to bring these issues to our attention. I assure you we hold ourselves to the highest level of expectation in both the product that we offer and the service it is provided with. I would greatly appreciate the opportunity to speak to you about the situation so I...

Gaithersburg, Maryland
Reviewed January 4, 2017

If you're going to a show at The National and looking for someplace nearby (1/2 block) that's fun (great lobby bar/restaurant/meeting place) and comfortable this is a great home-away-from-home. We stayed for the whole New Year's weekend and it was perfect. Thanks to the friendly staff!

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Helpful?
Thank DoodahMike
Management response:

Dear DoodahMike, Thank you so much for your great review! We are so fortunate to be so centrally located and incredibly lucky to have such a great team on board with us. I am pleased to hear we were able to make your New Year's here with us a memorable experience! And I hope we have the opportunity to make...

Gaithersburg, Maryland
Reviewed January 2, 2017

The hotel is very clean and the staff is professional. The onsite restaurant is nice, and serves good food and worth the money. The rooms were very clean, and well appointed. The valet service was professional and super nice. We would stay here again.

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Helpful?
Thank jgilbert2
Management response:

Dear Jgilbert2, Thank you for your wonderful review of the Richmond Marriott Downtown! We are lucky to have such a great restaurant on property and I am pleased to hear that you enjoyed your time here with us! I hope we have the chance to host you again in the future! Kind Regards, Chad Lobner Assistant General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
T-Miller's Sports Bar & Grill
T-Miller's Sports Bar & Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 

Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Location: United States > Virginia > Richmond
Price Range: $177 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
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Questions & Answers

Here's what travelers have asked, with answers from Richmond Marriott staff and other travelers.
6 questions
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Rutherford, New Jersey
9 months ago
Albany, New York
over a year ago
Radford, Virginia
over a year ago

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Questions? Get answers from Richmond Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floors (on the "even side") have great views of the city and river”
 of 5 bubbles DoodahMike, Jan 4, 2017 | Read review
“best views of downtown Richmond”
 of 5 bubbles 968ChrisA, Dec 6, 2016 | Read review
“Choose a top floor to enjoy the view.”
 of 5 bubbles 280paigeg, Nov 22, 2016 | Read review
“Choose a room that does not smell moldy or like mildew.”
 of 5 bubbles CWhiteSolace, Nov 21, 2016 | Read review
“high floors and away from the elevators - lots of rooms to choose from”
 of 5 bubbles j19283745, Nov 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question