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Courtyard Richmond Northwest/Short Pump

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Courtyard Richmond Northwest\/Short Pump
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113 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Clifton Park, New York
1 review
3 of 5 stars Reviewed yesterday NEW

The property is clean, well maintained and centrally located. However, as an elite platinum member, I am disappointed. I have stayed at the property at least 10 times in the last 6 months for business, and was only upgraded once (and I had to request this at check-in). Normally, I am placed in a normal room, with little input. They... More 

Thank foxwoods12345
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 14, 2016

Check in was quick. The man that checked us in was very nice. He worked the night of August 12th. I wish I could remember his name. The room was nice and very clean. The bed was very comfy. The only problem we encountered was the air conditioner unit was broke in our room. I kept lowering the temperature but... More 

Thank ashlogbretav
San Antonio, Texas, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 10, 2016 via mobile

I visited this hotel on a business trip and stayed there for a number of weeks. I requested a room with a balcony and they obliged. The fitness and pool area where basic but sufficient. The staff was very friendly and the hotel was clean and smelled great.

Thank Kyle M
Lebanon, Virginia
Level Contributor
206 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed July 29, 2016

While we were here only one night, it was comfortable and clean. The bed was first class with good quality linens and pillows. The room was meticulous and well furnished. The front desk staff was friendly and helpful. Of course, they have breakfast available for a fee but there are several restaurants nearby.

Thank ClinchMtnMan
Winter Springs, Florida
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 20, 2016

The hotel rooms are clean and okay. Everyone on the staff was nice and helpful. The price is high compared to other high Mid-Range hotels like Omni in downtown. The location and free parking are a plus.

Thank Floridian_2009
Jordan C, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Dear Floridian_2009, Thank you for taking the time to share your comments regarding your recent stay at the Courtyard Richmond Northwest/Short Pump. While we are glad that you were pleased with the location and free parking, we are very sorry that you found the price to be high relative to comparable area hotels. We do try to offer our guests... More 

Hamilton, Ohio
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2016 via mobile

Nice staff, clean pool and facilities. Room updated and super clean!! Plenty of towels, no mold. No view but didn't ask for one. No bar but can by overpriced beer until midnight. 20 oz pop 3$. No free breakfast but has a bistro Restraunt, $12 one person breakfast. Will stay again though.

Thank barbdowd
Morgantown, West Virginia
Level Contributor
250 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed July 15, 2016

We stayed here for 2 weeks while visiting the Richmond area. The rooms are a decent size with a nice living area. The kitchen is a bit small with no oven, but at least you have the full fridge. You have to wash the dishes everyday because they only give you 2 or 3 of each item. The beds are... More 

Thank hugs4tree
Massanutten, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 13, 2016

My wife and I had the opportunity to spend a night at the hotel. I can't say enough about the positive customer service. Ashley, Ann and Greg went out of their way to make our stay, although short, a pleasurable one. We found the rooms a good size and clean. JM

Thank joemY4382DH
York PA
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 20, 2016

This hotel was great for what we needed, a half way point to OBX for us to sleep and get a good start the next day. A little bummed we had to pay for more coffee packets in the room and there was no free coffee in the lobby. No breakfast included but that's ok. Panera conveniently located right beside... More 

Thank craleycommando
Phoenix, Arizona
Level Contributor
130 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
1 of 5 stars Reviewed June 15, 2016 via mobile

In the spirit of full disclosure this is the 3rd time I have had to stay here and each time the cleanliness of the rooms has been woeful. On visit 2 I ended up calling head office and the manager was forced to apologize and I was promised they were upping their game, changing policies etc. so it was with... More 

2 Thank Lynda S
Jordan C, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Dear Lynda S, Thank you for taking the time to offer your feedback with regard to your recent stay at the Courtyard Northwest/Short Pump. Please accept our sincere apology for the issues you experienced during your stays. Regarding the issues with your bedding, I can tell you that we have policies in place to ensure clean sheets are placed on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

41 photos of this hotel

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Bathroom (5)
Hotel & Grounds (1)
Other (10)

Management photos: Courtesy of the property manager

All Management Photos (18)
Room/Suite (4)
Pool/Beach Area (1)
Hotel & Grounds (2)
Business Center/Function Rooms (1)
Bathroom (1)
Other (9)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Courtyard Richmond Northwest/Short Pump

Address: 3950 Westerre Pkwy, Richmond, VA 23233-1303 (Formerly Courtyard by Marriott Richmond Northwest)
Location: United States > Virginia > Richmond
Price Range: $99 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Northwest/Short Pump 3*
Number of rooms: 154
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Also Known As:
Courtyard By Marriott Richmond Northwest Hotel Richmond
Courtyard Richmond Northwest
Richmond Marriott
Richmond Courtyard
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