We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

Crowne Plaza Richmond Downtown

Show Prices
#13 of 83 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Richmond Downtown
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

812 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 799: English reviews
1 review
Reviewed 4 days ago NEW via mobile

This hotel has a shuttle that will take you and pick you up anywhere within two miles of the hotel. It sure is wonderful. And our driver Tomas was funny, entertaining, and informative. He sure made the trip pleasurable.

Helpful?
Thank Kassy T
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you KassyT for providing your valuable feedback. I know that Tomas will be excited to hear your comments. We now offer three shuttles as a service to our guest! Again thank you and please return again soon. More 

New York City, New York
1 review
Reviewed 1 week ago

Great service began on arrival. Employee Train took care of us from arrival to departure. All questions answered promply. Great view from upper floors. I liked the extended pool/spa hours 5a.m. to 11:00 pm

Helpful?
Thank scarlin631
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Scarlin631 for taking the time to provide your review. Great Service! we feel is what you deserve. Train is a great example of providing true Southern Hospitality!Again thank you and please return again soon. More 

Concord, New Hampshire
Level Contributor
62 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 1 week ago via mobile

Pleasantly surprised at a great view of James River from the room window. Helpful people both at reception and restaurant. The room, air conditioner in particular, was sort of outdated. But it's not uncommon in many other hotels. Overall, good value hotel.

Helpful?
Thank wakanan
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Wakanan, we are appreciative that you took the time to provide your recent feedback. We are working to update our hotel and truly are thankful for your feedback. Please return soon and enjoy our great view in RVA. More 

Level Contributor
5 reviews
Reviewed 1 week ago

I stayed the night during a convention in the Richmond Convention Center and found the room quite large and luxurious; we had the corner room which was really fun! We were on the 12th floor, but the elevator was quick and the rooms were well-furnished. We were close enough to the convention center that we could walk, but preferred to... More 

Helpful?
Thank Pen G
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Pen G for taking the time to provide your recent review of your stay. Please return again for another great stay. More 

Chantilly, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We picked this hotel because of previous luck with the crown plaza brand and it was competitively priced for the area. Just one night. The bed, omg, we slept so good. It was a king and it felt perfect. The bath had been renovated and was quite nice. When we opened the curtains we were surprised at the beautiful large... More 

Helpful?
Thank CmonTryIt
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you for you recent review of our hotel. Our Riverside View over looking the James River has become a hit. Again thank you and please return again soon for more! More 

1 review
Reviewed 1 week ago

My best friend and I went to a convention in Downtown Richmond & stayed at the Crowne Plaza. The people who worked there were exceptional! Friendly & genuine as well! Our shuttle driver Tamas was awesome! He knew the city, the various restaurants & knocked it out of the park for our dinner recommendation. Loved it ! He does a... More 

Helpful?
Thank Joanne S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Joanne S for taking the time to comment on your recent stay. A Fantastic Weekend is what you deserve! Again thank you for the feedback and please return again soon. More 

Richmond, Virginia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Erica and Wyatt are super. Wyatt dealt with unhappy guest better I would have. I was waiting for spouse. Erica is friendly and welcomed us to the hotel. Pat both in house keeping are super. We wanted more coffee. Nicest staff I have ever met traveling. Hope the management knows the jewels they have working for them. Waiter Anthony was... More 

Helpful?
Thank VAGirl1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you VAGirl1, we realize that we have a staff that sincerely cares. They take pride in providing southern hospitality. Our staff will be excited to hear your feedback and comments. again thank you for sharing. Please return again soon. More 

Pittsburgh, Pennsylvania
2 reviews
Reviewed 2 weeks ago via mobile

I only stay at the Crowne and its because of Crystal in the Great Room. She goes out of her way to make everyone feel at home. The Crowne is so lucky to have someone like her taking care of their guest. There's other hotels in the same area but none of them have a "Crystal". She could run a... More 

Helpful?
Thank upsfox
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you upsfox for taking the time to provide your feedback and review of our property. Crystal and Tamas both will enjoy knowing that they efforts has been noticed. Our hotel and team are fortunate to have employees that truly enjoy providing hospitality daily! again thank you and please return again soon. More 

1 review
Reviewed 2 weeks ago

Ms. Jeannie was fabulous, our room was clean and comfortable. The hotels restaurant and bar was nice, food was good. Convenient location to shopping and many restaurants. We will definitely stay here again.

Helpful?
Thank Melanie B
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Melanie B for your wonderful comments. Ms. Jeannie has been sharing her joy for hospitality for many years. Again thank you and I know she will be joyed to hear your recent comments. More 

Baltimore
Level Contributor
7 reviews
5 hotel reviews
Reviewed 2 weeks ago via mobile

This was our first time staying in Richmond and not just driving through. What a great experience! The Crowne Plaza is a centrally located property, easy to get to with valet parking. The top three things that really impressed us was the size and cleanliness our room, the shuttle service and knowledge of the drivers and Erica and Wyatt at... More 

Helpful?
Thank David W
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you David for proving your feedback. I know that Wyatt, Erica and our entire team will be excited to hear you comments today. A Rich Experience! is what you deserve! Again thank you and please return again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

158 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (109)
Viewed
Bathroom (10)
Viewed
Room/Suite (44)
Viewed
View from Room (5)
Viewed
Pool/Beach Area (4)
Viewed
Hotel & Grounds (5)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (49)
Viewed
Room/Suite (16)
Viewed
Dining (8)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (6)
Viewed
Pool/Beach Area (2)
Viewed
Business Center/Function Rooms (3)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Richmond hotels
0.3 mi away
Omni Richmond Hotel
Omni Richmond Hotel
#11 of 83 in Richmond
1,644 reviews
0.3 mi away
Hilton Richmond Downtown
0.4 mi away
Linden Row Inn
Linden Row Inn
#6 of 83 in Richmond
924 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
The Berkeley Hotel
The Berkeley Hotel
#10 of 83 in Richmond
677 reviews
0.5 mi away
The Jefferson Hotel
The Jefferson Hotel
#1 of 83 in Richmond
1,115 reviews
0.4 mi away
Richmond Marriott
Richmond Marriott
#16 of 83 in Richmond
626 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Location: United States > Virginia > Richmond
Price Range: $107 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Odigeo, Travelocity, Priceline and IHG so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travelers.
8 questions
Ask a question

See all questions (8)

Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Corner room was unique and awesome; suite room was luxurious.”
 of 5 bubbles 628peng, 1 week ago | Read review
“High floor on the river side.”
 of 5 bubbles VAGirl1, 1 week ago | Read review
“not sure if thre is a good room.”
 of 5 bubbles tommyl651, 2 weeks ago | Read review
“Executive rooms with river views have lots of windows and are quite nice.”
 of 5 bubbles DMN_12, 3 weeks ago | Read review
“Try to book a room on the James River side.”
 of 5 bubbles jjmyers421, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay