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Crowne Plaza Richmond Downtown

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#14 of 88 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
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Crowne Plaza Richmond Downtown
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754 Reviews from our TripAdvisor Community

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Showing 742: English reviews
Alexandria, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

We are in Richmomd at least once a month and I really enjoy my "home away from home" . We are always greeted with a smile from Ms Althea! She is truly amazing! She makes the trip worthwhile. We always appreciate the great service, clean room and yummy breakfast. Thank you for the gold star treatment!

Helpful?
Thank dssolo1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you dssolo for taking the time to provide your valuable feedback. Excellent Customer Service is what we strive for everyday. Althea is truly a great example of Southern Hospitality and we are grateful to have as a part of our team. Again thank you and i know our team is looking forward to your return soon. More 

Shepparton, Australia
Level Contributor
378 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a pleasant stay at the Hotel. It is well located and appointed and while not luxurious it is well priced and perfectly adequate The staff are extremely polite and helpful and the restaurant serves good food and is excellent value. I would recommend this hotel.

Helpful?
Thank Robert H
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Robert H, thank you for taking the time to provide your feedback concerning your recent stay with our hotel. Again thank you for recommending our hotel and services. We are hoping to see you again soon. More 

1 review
5 of 5 stars Reviewed 1 week ago

I came to the Crowne Plaza for a conference hosted by my organization last week. The staff at this hotel was absolutely fantastic! Every single person that I interacted with was truly pleasant and kind. In particular, I want to make sure to shout out Train, Ed, Krystal, and Nia. Train assisted our staff with a variety of recommendations (restaurants,... More 

Helpful?
Thank Kristen P
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Kristen for providing your valuable feedback concerning your recent conference at our hotel. Our staff and management will all be thrill to hear your feedback. We are hoping to see you again possible before your next conference. More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Staff members provided excellent customer care. Tania, the lobby attendant, made sure that everything was clean and inviting at all times. Thank you Tania and all the staff at Crowns Plaza, we will be back!

Helpful?
Thank vdebbieandkids
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Vdebbieandkids for offering your recent feedback. Great Customer service is what we strive for daily and I know that our team will be excited to hear your feedback. Please return soon for more Great Customer service. More 

Overland Park, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was stranded overnight due to a flight cancellation and had no where to go. The OMNI where I had stayed the night before was booked solid and they took me to the Crowne Plaza- they were sold out. I was in a strange city and no where to go. Then comes Althea- she made sure I had a room... More 

Helpful?
2 Thank hdowell3
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Hdowell3, my sincere thank you for taking the time to provide this wonderful feedback. Althea is amazing and she will be excited to hear your recent comments. Again thank you and we are hoping that you return again soon. More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 1 week ago

If you are looking for a hotel that values its customers in Richmond, we highly recommend the Crowne Plaza Richmond Downtown. From the moment we met Aleana at the front desk, we could instantly tell that this hotel does make customer service a top priority. Aleana went above and beyond to make our stay very pleasant. Aleana was professional, courteous,... More 

Helpful?
Thank llong962
dvaden1984, Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, David More 

Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

All of the staff were exceptional. Beyond friendly and always going the extra mile. The rooms were clean and lovely. I wish i remembered everyone's name, but in particular Ed and Train. Thank you for amazing customer service. :)

Helpful?
Thank laurabc98
dvaden1984, Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, David More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed during a conference and usually never desire to stay with Crowne Plaza; however, this time alone has won my praises. Upon check in, I was immediately greeted by Rocqui. He was very pleasant, personable, and invited me to enjoy the amenities the hotel had to offer. The room was spacious and clean. The concierge service was incredible; Mr.... More 

Helpful?
Thank LaToya R
dvaden1984, Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. More 

Virginia Beach, Virginia
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel previously and came back during this business trip because of those past experiences. The location of the hotel is central to downtown Richmond. The hotel parking is the only area that is something of a challenge. The staff have been great... friendly and helpful. The restaurant is quite good and the serving staff are friendly... More 

Helpful?
Thank Joe E
dvaden1984, Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us soon. More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I had an excellent room with a great view of the city with really nice decor. The desk person Daniel was the best. The bed was so comfortable. It rained most of the weekend so I was just fine staying in my comfortable room with a good size TV watching my shows.

Helpful?
Thank Lawrence W
dvaden1984, Manager at Crowne Plaza Richmond Downtown, responded to this review

HI Lawrence W. Thank you for taking the time to write us a great review. We are glad you were able to enjoy your stay with us even when it was raining most of your stay. We hope you come back to visit us soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Location: United States > Virginia > Richmond
Price Range: $136 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Odigeo, Hotels.com, Hotwire and Travelocity so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#14 Business Hotel in Richmond
#14 Romantic Hotel in Richmond
#23 Family Hotel in Richmond
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