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Crowne Plaza Richmond Downtown

#16 of 88 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
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Crowne Plaza Richmond Downtown
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739 Reviews from our TripAdvisor Community

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Showing 728: English reviews
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We had a pleasant stay at this Hotel it is well appointed and located .While not opulent or ultra modern it is well priced and would suit most people's needs. The staff are excellent and the restaurant serves good food at reasonable prices

Helpful?
Thank Rob H
Charleston, South Carolina
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Maybe I had the worst room in the entire hotel but it had a very old, tired feel. Fraying carpet, musty and smokey smell, broken coax cable on back of TV, squeaking AC unit, uncomfortable bed, stains in bathroom, etc. Also the Wifi was so slow that it was unusable. I ended up using the hotspot on my phone just... More 

Helpful?
Thank Globemaster
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you for providing your valuable feedback concerning your recent stay. Our team is meeting this morning to address these issues and would like to share a sincere apology that you would have an experience such as described. This is unacceptable and will be corrected today. I would like to discuss directly if possible so to make up for your... More 

Chicago, Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

It's just OK. Nothing particularly bad, but many small things made it look old and super tired. Blackout curtain was broken, shower faucet faceplate was loose, wallpaper had some awful patches that were peeling off, some TV channels were all pixelated even when no clouds were visible that could impair satellite reception. I know they are trying to go green... More 

Helpful?
Thank CyberguyPR
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you CyberguyPR for taking the time to provide your valuable feedback. I apologize for the issues you experienced while staying with our hotel. I am meeting with our Housekeeping and maintenance team this morning to correct these issues. Our systems chip update did take number of hours to complete. Again our team sincerely apologizes that you would have these... More 

Greenville, North Carolina
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Lovely hotel that shows some wear and tear delivers on service and comfort. We stayed on the 16th floor and had a beautiful view of the city! We loved it and will return. Beds were small(we got 2 doubles) but very comfortable. And convenient parking.

Helpful?
Thank samcfar7
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you samcfar7 for providing this valuable feedback. Please return again to our Great Service, right downtown! More 

1 review
5 of 5 stars Reviewed 1 week ago

Wonderful facility with great people. The shuttle service is fantastic! If you take shuttle, ask for Tomas. He's phenomenal. I was very pleased with, the quality of, everything. The beds were comfortable, rooms were clean, bell service was fantastic, and the quality of the furniture was superb.

Helpful?
Thank Matt S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Matt for taking the time to provide your feedback. I know that Tomas and our entire team will be excited to hear as I will share today. Again thank you and please plan another visit soon. More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was very convenient to downtown restaurants. They offered a shuttle which takes you anywhere within a 2 mile radius of the hotel. The staff was very friendly and the hotel was clean. Nice accommodations!

Helpful?
Thank Victoriacaps
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Victoriacaps for providing your feedback. We are excited that you had an enjoyable stay and are hoping you will be returning again. More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Omg. I wasn't though it will be like this a hotel in Richmond, looks good like this hotel. I recommend all visitors to Richmond to take place in this hotel. Good service and nice people working in this hotel. Fast wifi free parking- good breakfast.

Helpful?
Thank Anwar A
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Anwar, thank you for providing your feedback. Your recommendation means a lot to our team. Please return again soon. More 

So Ponte Vedra Bch
Level Contributor
271 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Hotel has the feel of being old but rich in it's surroundings. The room was clean and large. It was on the corner of the 13th floor. Absolutely wonderful view. Toilet seat was broken and not expected in a hotel of this caliber. Also the Concierge level was small and disappointing both in the evening and for breakfast. Bed... More 

Helpful?
1 Thank Lynne_judy
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Lynne for taking the time to provide your valuable feedback. I apologize for having issues with your toilet seat and your hamburger while staying with our property. I am meeting with our operation team today to correct. Again my sincere thank you for taking the time to provide your comments allowing our team to improve our hotel and... More 

Newport News, Virginia
1 review
4 of 5 stars Reviewed 2 weeks ago

When my husband and I were checking in, the Crowne Plaza was experiencing problems with the computer system. We were just happy to be out without our kids : ), so the extra wait was no big deal. For our inconvenience Ms. Althea gave us 2 free breakfast coupons which came in handy the next morning when we decided to... More 

Helpful?
Thank LoveBirds21
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you LoveBirds21 for sharing your recent experience. I know that our team will be excited to hear your feedback. I apologize that we had an issue with the system however glad to hear that our team resolved. Please return again for more Awesome Service! More 

Carson City, Nevada
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Garry Garner welcomed us like long lost best friends! He's the best! Everything about our stay was great. Mr. Garner was the best part of it! Clean. Lovely views of town and the James River. Service first class. Everyone helpful; professional; and all in a friendly way. Bed was very comfortable. Place was quiet. All around good place to stay!

Helpful?
Thank weepickles
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you weepickles for providing your feedback. Good luck on the road with the Mini Cooper Rally MTTS 2016. Please return again soon for another Great stay. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Location: United States > Virginia > Richmond
Price Range: $141 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, TripOnline SA, Travelocity, IHG, Priceline, Odigeo and Expedia so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#14 Romantic Hotel in Richmond
#14 Business Hotel in Richmond
#24 Family Hotel in Richmond
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