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Crowne Plaza Richmond Downtown

CrownePlaza.com$159*
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#13 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Crowne Plaza Richmond Downtown
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856 Reviews from our TripAdvisor Community

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Arlington, Virginia
Reviewed 1 week ago

This was such a disappointing and awful stay. There were construction noises basically most of the day--drilling, sawing, almost as loud as jackhammering sometimes. Forget sleeping in. It starts before 8:30am. The day we came they also shut off the water. It was frustrating from the start with parking the car in a garage that is packed with construction materials....

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Helpful?
Thank 1kh178
Atlanta, Georgia
HOTEL’S FAVORITE REVIEW
Reviewed 2 weeks ago via mobile

Everything. Starting from awesome staff who is so great and very well attentive. I got in town at 10AM. ROCQUI CAMM, was very kind to give me an early check in and in an newly renovated upgrade room, recognizing my IHG Platinum status. ANDREW the Bellman/Driver. He is the soul of this place. So professional and courteous. He is very...

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Thank Vira H
About Hotel's Favorite Review
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you for taking the time to provide your valuable feedback. I know that Rocqui and our team will all be excited to hear your feedback. We are looking forward to your return again soon.

pittsburgh
Reviewed 1 week ago

Don't get me wrong...the staff here is excellent. What was disappointing is that our room was not cleaned upon our return at 10 pm. It was not easy for staff to locate fresh towels. This hotel does not have a restaurant. Parking is free, however.

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Helpful?
Thank clautti
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear clautti, we would like to sincerely apologize that your stay was not what you deserve. Our Café is located on the second floor of the hotel. Again our sincere apology and thank you for providing your recent feedback.

Reviewed 2 weeks ago

Stayed at the Crowne Plaza for just one night on a trip to visit the museum. In the evening wanted to go out for dinner, shuttle drivers excellent and transported us to and from the restaurant that evening. Hotel was under renovation but despite this was a very pleasant stay.

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Thank Ali T
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Ali T for taking the time to provide your feedback. Our shuttle team will be excited to hear your feedback. Please return again soon.

Fayette City, Pennsylvania
Reviewed 2 weeks ago

i gave the hotel 3 stars only because the staff was exceptional! You couldn't have ask for more pleasant and helpful people. The room was clean and everything was as your would expect and in working order. There is construction at the main entrance so you have to find the self-parking garage, take the ticket to the lobby and check-in,...

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1Thank patluvstogo
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear patluvstogo, our sincere thank you for taking the time to provide your valuable feedback. My sincere apologies your experience was not what you deserve. We are working diligently to complete our renovations and clear our garage. Again thank you for your feedback.

Tampa, Florida
Reviewed 3 weeks ago

Not much to say about the hotel except was that it was solidly average, with a phenomenal view. First time I stayed at a Crowne Plaza in the United States and was overall disappointed. Nothing particular...I've stayed at Crowne Plazas overseas and had always been fully impressed. Here not so much. Room was fine, but nothing memorable. - Bathroom...tremendous water...

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Thank Defender1324
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Defender1324, thank you for taking the time to provide your valuable feedback. Our sincere apologies that our garage on our first floor is being utilized by our renovations team. I am meeting this morning with our multiple contractors to better organize our movement. We again sincerely apologize and are looking forward to our completion soon.

Silver Spring, Maryland
Reviewed 3 weeks ago via mobile

I have thousands of points with Holiday Inn, and this Crowne Plaza (the only IHG property in the Richmond area that had a room available for points at the last minute) is where we ended up for our weekend getaway in Richmond. Pluses: the woman who checked us in was friendly and welcoming. She certainly tried her best. The room...

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Helpful?
Thank jaseaton
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you jaseaton for providing your valuable feedback. We apologize that we had not provided you with our newly renovated room décor and upto date amenities. We are working diligently to complete so that all can enjoy. Again our sincere apologies that you had not had the experience that we sincerely believe you do deserve.

South Windsor, Connecticut
Reviewed 4 weeks ago

This hotel has just been renovated and is a gem. Rooms have refrigerators, safes, microwaves,comfortable beds. Hotel also has a decent sized indoorpool and hot tub .A huge attached garage is attached to it. Staff very friendly and accommodating. Located downtown in a somewhat congested area. Can

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Thank RoyM1336
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you RoyM1336 for providing your feedback. We are hoping you will have a chance to return again soon.

Atlanta, Georgia, United States
Reviewed April 20, 2017 via mobile

Golden resource at Crown Plaza is Tamas the gentleman at the evening valet. Tamas is on of those rare hospitality professionals that really drives your repeat visits. Be sure to connect with Tamas as he has the best restaurant recommendations around the city. He will also greet you with a friendly smile and gladly shuttle you around local destinations. Tamas...

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Thank Wade H
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Wade H for taking the time to provide your Crowne Plaza Review. Tamas and our entire team will be excited to hear your feedback. again thank you and please return again soon.

Fairfax, Virginia
Reviewed April 16, 2017

Jeanie Walton was fantastic!! Was attending a conference and the hotel was extremely busy so called in advance being a spire elite member, not only she was very polite and professional but also very attentive to each and every detail. She gave me a great room on executive floor with great view of the river in addition to breakfast coupons....

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Helpful?
Thank freedom20172017
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you freedom20172017 for providing your recent feedback. We are glad you enjoyed your stay while attending the recent Conference. I know that Jeannie and or Front Office team will be excited to hear your feedback. Again thank you and please return again soon.

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Location: United States > Virginia > Richmond
Price Range: $162 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travelers.
9 questions
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for something overlooking the federal reserve.”
Defender1324, 3 weeks ago | Read review
“Ask for river views & high floor”
freedom20172017, Apr 16, 2017 | Read review
“Ask for the south side with the great river views.”
professormaple, Apr 14, 2017 | Read review
“Do your research on this hotel, great view in my opinion and the staff is always willing to answer your questions.”
CSCINC, Apr 11, 2017 | Read review
“Ed and Anthony are outstanding van drivers; they get you there and back with a smile. Very reliable! Housekeeping not so much.”
799george, Apr 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
CrownePlaza.com
$159* /night
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HotelQuickly$194
Priceline$159
Booking.com$159
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*Disclaimer
Prices are for 1 room, 2 adults
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