We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Crowne Plaza Richmond Downtown

Show Prices
#11 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Crowne Plaza Richmond Downtown
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

848 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 834: English reviews
Start your review of Crowne Plaza Richmond Downtown
 Click to rate
Atlanta, Georgia, United States
Reviewed 1 week ago via mobile

Golden resource at Crown Plaza is Tamas the gentleman at the evening valet. Tamas is on of those rare hospitality professionals that really drives your repeat visits. Be sure to connect with Tamas as he has the best restaurant recommendations around the city. He will also greet you with a friendly smile and gladly shuttle you around local destinations. Tamas...

 Report
Helpful?
Thank Wade H
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Wade H for taking the time to provide your Crowne Plaza Review. Tamas and our entire team will be excited to hear your feedback. again thank you and please return again soon.

Fairfax, Virginia
Reviewed 1 week ago

Jeanie Walton was fantastic!! Was attending a conference and the hotel was extremely busy so called in advance being a spire elite member, not only she was very polite and professional but also very attentive to each and every detail. She gave me a great room on executive floor with great view of the river in addition to breakfast coupons....

 Report
Helpful?
Thank freedom20172017
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you freedom20172017 for providing your recent feedback. We are glad you enjoyed your stay while attending the recent Conference. I know that Jeannie and or Front Office team will be excited to hear your feedback. Again thank you and please return again soon.

Salzburg, Austria
Reviewed 2 weeks ago

Stayed at this hotel for a conference and some pleasure touring. It's an excellent hotel in a good location. Lovely rooms, great service, good breakfasts. They are apparently joining another chain and are in the process of modernizing the room decor. (However, I was satisfied with my traditional room the way it was.) The staff is excellent. (A special shout...

 Report
Helpful?
Thank professormaple
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Our sincere thank you for taking the time to provide your recent feedback. professormaple, I know that William will be excited to hear your comments and feedback also. Please return again soon.

Reviewed 2 weeks ago via mobile

Janet with the reservations/front desk team was Wonderful. Our young son was in a wheelchair and she went above and beyond to ensure all was flawlessly prepared. Can't wait to see the hotel when the reservations are complete. Highly recommend.

 Report
Helpful?
Thank Mark S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Mark S for taking the time to provide your valuable feedback. Janet and our Front office team will be excited to hear your comments. Again thank you and please return again.

Terre Haute
Reviewed 2 weeks ago via mobile

Traveling alone, was greeted by Tamas who helped with my luggage and conference supplies, did my valet and later recommended a great restaurant. He knew I had food allergies and the first restaurant he didn't leave me until he made sure it would meet my needs. It didn't so we went around the corner to a great place and it...

 Report
Helpful?
Thank Monica C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Monica C, our sincere thank you for sharing your recent experience with our Hotel and services. Tamas is a friend of many. He and our entire team will be excited to hear your feedback. Again thank you and please return again soon.

Reviewed 2 weeks ago

Great staff and very well prepared to accommodate such a large group that we had. Also the guys providing shuttle services were amazing, special thanks to our buddy for the weekend Train we appreciate your servitude and enthusiasm! Definitely a great stay overall, we appreciate the staff. Sincerely, Cristian C.

 Report
Helpful?
Thank CSCINC
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you CSCINC for providing your description of your Wonderful Experience. Our team will be excited to hear your comments today. Please return again soon.

Minneapolis, Minnesota
Reviewed 3 weeks ago

Hotel staff are all very helpful and friendly. Anything a guest needs or requests, a guest gets! All aspects of the hotel are functional and hospitable. Housekeeping could use some work, but everything was very clean.

 Report
Helpful?
Thank 799george
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you 799george for providing your recent feedback. Our sincere apology if you had any issues with our housekeeping team. We will share your feedback with our management team today so that we can better our services. Again thank you.

Atlanta, Georgia
Reviewed 3 weeks ago

I had to make this review specifically to point out the very excellent service provided by the shuttle driver on Thursday and Friday (I think it might have been Ed) and the breakfast chef on Thursday morning (I was told his name is Danial). I hope that they are able to stay there for many more years-- my experience was...

 Report
Helpful?
Thank terrarimor
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you terrarimor for providing your feedback. Our entire team will be excited to hear your comments. Again thank you and please return again soon.

Reviewed 3 weeks ago via mobile

All the shuttle drivers were excellent and very helpful. Especially Tumas and Ed. They made are trip very enjoyable and safe and secure. Would highly recommend them. Rooms nice and clean and quiet. I would travel there again

 Report
Helpful?
Thank Mary C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Mary C for taking the time to provide your valuable feedback. Our Shuttle team will especially be excited to hear that they had been Excellent and Helpful during your stay. We are looking forward to your return again soon.

Reviewed 4 weeks ago

The staff was amazing, more specifically I would like to name Jeanie Walton. She was a front desk staff member whom I found extremely thoughtful and accomodating. My bf and myself stayed at this location this past weekend for the circus, and could not have been more pleased. The room was super clean and the view was amazing. Jeanie's welcoming...

 Report
Helpful?
Thank Kendra W
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Kendra W for providing your feedback. Jeanie and our team will be excited to hear your feedback. The Circus what a wonderful tradition for many years.

Questions? Get answers from hotel staff and past guests. Ask a question

166 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (116)
Viewed
Pool/Beach Area (5)
Viewed
View from Room (7)
Viewed
Dining (2)
Viewed
Bathroom (10)
Viewed
Room/Suite (44)
Viewed
Hotel & Grounds (5)
Viewed
Other (43)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (50)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (16)
Viewed
Dining (8)
Viewed
Bathroom (3)
Viewed
Pool/Beach Area (2)
Viewed
Business Center/Function Rooms (3)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Richmond hotels
0.3 mi away
Omni Richmond Hotel
Omni Richmond Hotel
#13 of 81 in Richmond
1,795 reviews
0.3 mi away
Hilton Richmond Downtown
0.4 mi away
Linden Row Inn
Linden Row Inn
#7 of 81 in Richmond
995 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
The Jefferson Hotel
The Jefferson Hotel
#1 of 81 in Richmond
1,193 reviews
0.4 mi away
The Berkeley Hotel
The Berkeley Hotel
#8 of 81 in Richmond
788 reviews
0.6 mi away
Quirk Hotel
Quirk Hotel
#6 of 81 in Richmond
603 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Location: United States > Virginia > Richmond
Price Range: $161 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Priceline, Orbitz, Hotwire, Booking.com, Hotels.com, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travelers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for river views & high floor”
freedom20172017, 1 week ago | Read review
“Ask for the south side with the great river views.”
professormaple, 2 weeks ago | Read review
“Do your research on this hotel, great view in my opinion and the staff is always willing to answer your questions.”
CSCINC, 2 weeks ago | Read review
“Ed and Anthony are outstanding van drivers; they get you there and back with a smile. Very reliable! Housekeeping not so much.”
799george, 3 weeks ago | Read review
“Best rooms are renovated on a high floor facing the city. Priority rooms are best.”
NotSurfRiderinVB, Mar 21, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question