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Crowne Plaza Richmond Downtown

#18 of 89 Hotels in Richmond
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555 East Canal Street, Richmond, VA 23219
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Crowne Plaza Richmond Downtown
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635 Reviews from our TripAdvisor Community

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Reedville, Virginia
1 review
4 of 5 stars Reviewed 6 days ago NEW

I was pleasantly surprised about this hotel. Staff was friendly, the facility was clean and pleasant, and had all the anonymities needed (ie coffee maker, microwave, refrigerator). The restaurant had a lot of window seating, with nice view of the city. Prices were reasonable, food was good, and service was prompt and courteous. I would book this hotel again.

Helpful?
Thank Beafit2016
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Beafit2016 for taking the time to provide your feedback. Our team will be excited to hear your comments. Please return soon for another "Nice Stay". More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

My stay at the Richmond Downtown Crowne Plaza was an excellent experience. The room provided an outstanding view of the Richmond skyline, my room was very clean and well maintained, I was helped by a staff member named Althea who was very pleasant and polite. I would recommend anyone to this location if you are planning to stay in the... More 

Helpful?
Thank Dale A
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Dale A for taking the time to provide your feedback. Althea and our entire Front Office team will be excited to hear your feedback. Our River View rooms have been a big hit with many. Please return soon for more Awesome Environment! Again thank you! More 

Richmond, Virginia
1 review
3 of 5 stars Reviewed 2 weeks ago

After a several month break from business travel, I returned to "the Crowne" for what will more than likely become and extended stay. I was so delighted when I was greeted with a warm "good morning...I have missed you" from Wanda. She and I see each other also every early morning, and her sweet greeting made me feel like I... More 

Helpful?
Thank Nan f
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Nan f, we are all delighted that you have returned. Thank you for taking the time to provide your feedback and wonderful comments. I know Wanda and the enitire front desk will be excited to hear your comments. Again thank you! We all are looking forward to seeing you. More 

Salt Lake City, Utah
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

I stayed in two different rooms and both had metal towel racks inside the bath/shower that were old; one fell off the wall tearing off a small chunk of skin on my little daughter's toe while she was showering causing bleeding not to mention the delays in the trip from having to buy supplies, medical care and emotional trauma. I... More 

Helpful?
Thank MamaLamaRunsWild
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear MamaLamaRunsWild, our entire staff would like to share our sincere apologies that anyone would be expose to a safety issue while staying with our property. We are very concerned that your daughter has been hurt and I will personally follow up the incident report. The safety of our customers is a daily priority and concern. We have started inspecting... More 

Laurel, Maryland
1 review
4 of 5 stars Reviewed 2 weeks ago

Fresh and contemporary décor. Very clean and well maintained. Friendly staff, especially Train, the bell hop. He held our luggage after check out and was sure to point out to us that all of the items we mentioned as being valuable were in tact.

Helpful?
Thank Diana K
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Diana K, for providing your feedback. I know Train and our entire snow team will be thankful and will hope to see you soon. More 

Roanoke, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The shuttle staff have ALL been so kind and helpful! We have been coming here for several weeks on business and we have utilized the shuttle service over and over. Tomas in particular has been very happy to help us in anyway he can!

Helpful?
Thank S C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you SC for your feedback. I know that Tomas and the entire Valet/Shuttle team will be excited to hear your comments. We are looking forward to your return soon. More 

Perth, Australia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for one night. There was s rather long wait to check in but our room was great and we got good service from Wanda on the front desk when we needed snacks snd water late in the night. The facility appears to have been recently renovated. It would be nice to have express checkin for platinum IHG members:)

Helpful?
Thank Graydon22
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

THank you Graydon22 for providing your feedback. I apologize that our team did not offer our IHG Rewards express check in. Again thank you for your feedback and please return soon. More 

Norfolk, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Wonderful stay if only for 1 night... Would like to single out the front desk staff and Bell Man, Valet, + Coach Driver; Tamas. He is the epitome of high quality front line service and he creates a very positive face of the Hotel. Nice hotel, great place to stay!!

Helpful?
Thank scoglo
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Scogio for providing your valuable feedback. I know that our entire Valet/shuttle team will be excited to hear you comments and will hope you return soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Tamas Steindel was a fantastic driver for us. Very personable and excellent service. He is a very valuable asset to the company. We needed several rides to local restaurant. We will stay here again in a few weeks because of the total over experience.

Helpful?
1 Thank Kevin C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Kevin for your valuable feedback. I know that Tomas and our entire team will be excited to hear your comments. We are looking forward to your return. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The front desk really took care of my lady and I. Very professional and thoughtful. Parking, breakfast, and great service. Wonderful experience! I recommend this spot to all the couples who enjoy a good time.

Helpful?
Thank K. Anthony B
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you K. Anthony B for providing your valuable feedback. A "Wonderful Experience" is our goal. I know that Renee, Jeanie and our entire Front Office team will be excited to hear your feedback. Please return soon for another Wonderful Experience. More 

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