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Crowne Plaza Richmond Downtown

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#12 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
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Crowne Plaza Richmond Downtown
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833 Reviews from our TripAdvisor Community

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Hatillo
Reviewed 3 days ago NEWvia mobile

What can I say? This triangular-shaped building is located off a 1-way street, but attached to a garage around the corner where entry/egress is via the room key. Great location/access to downtown and interstate hops. Accommodations were clean & staff cordial. Felt safe walking to/from Mortons. Needed to work-off the calories from dinner!

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Helpful?
Thank Suzanne C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Suzanne C for providing your recent feedback. We appreciate your input and are hoping you return again soon.

Richmond, Virginia
Reviewed 5 days ago NEW

Staff goes out of its way to make sure your stay is a great one. Shuttle drivers Joe and Tamas are superb. Front desk folks Jeannie and Annie go out of their way to make sure that you have everything you need. And Sunny in the Hospitality Room is so friendly, and well, sunny, that it makes your day. Everyone...

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Helpful?
Thank U6318KDpat
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you U6318KDpat for providing your feedback concerning your recent Fabulous Stay. Again thank you, we will share with our team today and please return again very soon.

Woodbridge, Virginia
Reviewed 5 days ago NEW

The Staff was very polite! Especially Train!! While I was checking in He was so nice to park my car on the street for me and even advised me of how much I should put in the meter to avoid a ticket. After finding out I was celebrating a special occasion, the young lady at the front desk upgraded my...

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Helpful?
Thank mterrika2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you mterrika2 for taking the time to provide your feedback. Train and our entire team will be excited to hear your feedback. Please return again soon for another Amazing Experience.

Connecticut, United States
Reviewed 5 days ago NEW

First off, we were traveling with our new daughter and I called the hotel ahead of time to find out if they had a suite with two separate rooms. I explained my daughter needed a separate room for sleeping where she couldn't hear us and the woman on the phone told me their suite would work well for us. I...

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Helpful?
Thank Kloe C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Kloe C, our sincere apology you would deal with these unthinkable issues, clearly unacceptable. Our team will reach out directly if allowed so that we can make up for the multiple issues. Again our sincere apologies we want to make up for this experience.

Staunton, Virginia
Reviewed 1 week ago

Staff were super friendly and helpful. Courtesy Driver Tamas drove me to a local restaurant I would never have been able to find on my own. Very prompt when I called for pick up. He was friendly and interesting to talk with. Room was comfortable, but didn't have hot water in the sink. Shower hot water came and went making...

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Helpful?
Thank Karen S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Karen S for taking the time to provide your valuable recent experience with our hotel. Our sincere apology that you had an issue. We have made an adjustment to resolve and would like to communicate directly if allowed allowing us to make up for this issue. Again thank you.

Virginia Beach, Virginia
Reviewed 3 weeks ago

Stayed here in January for a professional development conference. The staff were friendly and helpful. Many of the conference attendees were arriving at the same time and that created some issues with parking and the valet. I think the bell hop actually parked my car for me. My room was not ready as I had arrived early but was ready...

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Helpful?
Thank TJB567
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you TJB567 for providing your valuable feedback. We appreciate that as a Conference attendee your perspective and view of our Hotel and services. I apologize that we would have a back up with our services with the group checking into the hotel. Again thank you and please return again soon.

VA
Reviewed 4 weeks ago

It was one of the most wonderful nights in Richmond, Va ever, thanks to a clean comfortable hotel in the downtown area of the city with a great caring staff member, Jeanie Walton who made it all the more exceptional. She is truly a gem who went out of her way to assure me that she cares for her guest....

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Helpful?
Thank dys879
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you dys879 for providing your recent experience and review of our property. An Amazing Stay is truly what we believe you deserve. I know that Jeanie and our entire team will be excited to hear your feedback. Please return again soon for another Amazing Stay.

Reviewed January 16, 2017 via mobile

It was our first time playing in Volleyball tournament and was a little disappointed in where our hotel reservation were at because we were further away. Thank Goodness! The staff was great! Especially Jeannie, Tamas and Orlando. The shuttle service made everything great!! Jeannie was so informative and was so nice to us. She greeted me every time she saw...

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Helpful?
Thank Zonnie S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Zonnie S for taking the time to provide your feedback from your stay this past weekend. Our team will be excited to hear your comments that I will share today. We are hoping to see you at this years SouthEastern Championships in Richmond this Spring. Again thank you.

Richmond, Virginia
Reviewed January 15, 2017

I was there for a work conference where the hotel catered the food. Chef Lisa was amazing! She and her staff very extremely attentive, The food was AMAZING! from Ribs to Salmon to Chicken Marsala. Everything was excellent. We had special diets in our group and she catered to all of us. Gave us multiple choices of meats, veggies, drinks,...

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Helpful?
Thank kcpsoftball
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you kcpsoftball for providing your valuable feedback concerning your recent stay with our hotel. I know that Chef Lisa and our entire team will be excited to hear your comments. again thank you and please return again soon.

Madrid, Spain
Reviewed January 15, 2017

Well located and nice staff. Those are the only positive points. When we arrived the hotel was so cold that the staff was wearing an extra layer of clothe underneath, as their response to the low temperature. We had dinner at the cafeteria with our coats on and We have to keep the room heating at its maximum all night...

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Helpful?
Thank iah100
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear iah100, I would like to express our sincere apologies that you would have a stay that was uncomfortable. I will try to connect directly in an effort to make up for this experience. Again thank you for providing your valuable feedback. Our team will work to improve the issue that are noted.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Location: United States > Virginia > Richmond
Price Range: $147 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Booking.com, Priceline and Hotels.com so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travelers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“River views are great!”
 of 5 bubbles U6318KDpat, 5 days ago | Read review
“request a room on a lower floor - maybe you'll have hot water”
 of 5 bubbles V3226KRkarens, 1 week ago | Read review
“Corner suites are roomier with added amenities”
 of 5 bubbles dys879, 4 weeks ago | Read review
“Face the James River / South”
 of 5 bubbles jeanbH120PX, Dec 19, 2016 | Read review
“Ask to be on the opposite side from the Dominion Power building under construction”
 of 5 bubbles jelder60, Dec 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question