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Quality Inn West End

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Quality Inn West End
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201 Reviews from our TripAdvisor Community

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Showing 197: English reviews
McKinney, Texas, United States
Level Contributor
254 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is convenient to Richmond- the parking garage seemed rather sketchy. The hotel has seen better days- but the staff was so friendly and welcoming. It really needs a remodel- the room had some cosmetic problems- ripped curtains, ripped comforter, and the bath tub was not cleaned well. But, we were only there for one night- so I cleaned... More 

Helpful?
Thank Karen C
Emporia, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

It was a beautiful choice hotel. When I walked in the lobby was clean and pleasing to the eye. The front desk clerk was very friendly and made me feel very welcomed, she asked if I was a member of the choice privileges and gave me the credit on my account for spending the night there. I called to the... More 

Helpful?
Thank Francine W
1 review
4 of 5 stars Reviewed 4 weeks ago

Clean room, friendly staff, beds are comfy, shower is decent, breakfast is breakfast, functioning A/C unit - for what you pay, one of the better options. Spent 4 nights there in transition to moving into new home. Can't recommend it enough.

Helpful?
Thank Konstantine K
Lexington, North Carolina
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Only stayed overnight so I overlooked many things but this will not be on my list of return visits. The smell of smoke in the hallway was disgusting and the fact of have a non-smoking room was lost when the AC came on and a smoky smell covered the room. The elevators were tiny and not air conditioned and very... More 

Helpful?
Thank Eddie Y
Level Contributor
3 reviews
4 of 5 stars Reviewed August 12, 2016

It was clean and the staff was pleasant. we were told it was pet friendly and it was not but, they let our dog stay free of charge which was nice of them. It was also very close to everything there was a wawa right across the street very convenient

Helpful?
Thank Allie M
maryland
Level Contributor
2 reviews
1 of 5 stars Reviewed July 28, 2016 via mobile

Worst hotel ever! The stairwell smelled strong of pee. I had to change rooms due to the tub was gross to a point where I didn't feel safe to step in it! Second room smell so bad I put a car air fresher on the AC! Only thing good was staff was friendly!

Helpful?
Thank baseballmom1995
A TripAdvisor Member
5 of 5 stars Reviewed July 26, 2016 via mobile

I have stayed here at least 25 different occasions since March, and I have to say the most lovely staff you could ever desire. All are so extremely helpful and always with a smile on their face. I cannot say enough abot the wonderful staff. I truly recommend this hotel for everyone.

Helpful?
Thank A TripAdvisor Member
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 21, 2016

The hotel was clean, but is in a part of town that doesn't lend itself to walking around. I thought we'd be closer to the historical part of town, but it was on a very busy street across from a TV station. There were no restaurants nearby. The breakfast service was ok, but the room actually closed at a certain... More 

Helpful?
Thank Beansie78
Kingston, Pennsylvania
1 review
3 of 5 stars Reviewed July 13, 2016

I booked a room here through another online service and accidentally ended up with a room on a smoking floor. I was pretty frustrated by my mistake. The staff responded right away by calling another property nearby to transfer our booking. My online service was unable to help me on the phone, so I just took my assigned room. Within... More 

Helpful?
Thank dardyfamily
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to write about your experience. We appreciate the valuable feedback. Thank you for your business and we look forward to your next stay. Warm Regards, Hotel Management More 

Kansas City
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 28, 2016

This was a basic hotel. The room was comfortable enough, nothing special, clean, had everything we needed for a stop along the road at a good price. The breakfast was typical buffet fare. We did have trouble checking out. No one was at the front desk and a sign had an extension to call but no one answered. After waiting... More 

Helpful?
Thank longandshortofit
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn West End

Address: 8008 W Broad St, Richmond, VA 23294-4218
Location: United States > Virginia > Richmond
Price Range: $61 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn West End 2*
Number of rooms: 190
Reservation Options:
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Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#2 Best Value Hotel in Richmond
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