We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Quality Inn West End

Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Quality Inn West End
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

194 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 192: English reviews
maryland
Level Contributor
2 reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

Worst hotel ever! The stairwell smelled strong of pee. I had to change rooms due to the tub was gross to a point where I didn't feel safe to step in it! Second room smell so bad I put a car air fresher on the AC! Only thing good was staff was friendly!

Helpful?
Thank baseballmom1995
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed here at least 25 different occasions since March, and I have to say the most lovely staff you could ever desire. All are so extremely helpful and always with a smile on their face. I cannot say enough abot the wonderful staff. I truly recommend this hotel for everyone.

Helpful?
Thank A TripAdvisor Member
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The hotel was clean, but is in a part of town that doesn't lend itself to walking around. I thought we'd be closer to the historical part of town, but it was on a very busy street across from a TV station. There were no restaurants nearby. The breakfast service was ok, but the room actually closed at a certain... More 

Helpful?
Thank Beansie78

Travelers are raving about these Richmond hotels

Kingston, Pennsylvania
1 review
3 of 5 stars Reviewed 2 weeks ago

I booked a room here through another online service and accidentally ended up with a room on a smoking floor. I was pretty frustrated by my mistake. The staff responded right away by calling another property nearby to transfer our booking. My online service was unable to help me on the phone, so I just took my assigned room. Within... More 

Helpful?
Thank dardyfamily
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to write about your experience. We appreciate the valuable feedback. Thank you for your business and we look forward to your next stay. Warm Regards, Hotel Management More 

Kansas City
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a basic hotel. The room was comfortable enough, nothing special, clean, had everything we needed for a stop along the road at a good price. The breakfast was typical buffet fare. We did have trouble checking out. No one was at the front desk and a sign had an extension to call but no one answered. After waiting... More 

Helpful?
Thank longandshortofit
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to give us this valuable feedback. We use this information to continually improve our services. Thank you for your business and we hope you stay with us again. Sincerely, Hotel Management More 

Springfield, Illinois, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 23, 2016

The staff were so very friendly, but the hotel was crappy. Rooms were outdated and only somewhat clean. Our room was given to someone else and took some time for them to get us assigned to another. Took two tries for them to get keys that worked. Dish tv/internet was out and finally back on as we were ready to... More 

Helpful?
Thank Gloria J
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for taking time to write a review about your stay with us. Our area was hit with a major thunderstorm and produced up 80 mph winds, it knocked out power to over 170,000 customers. We were lucky to get our power restored with in a few hours after the storm pasted. Unfortunately we lost our satellite service and... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 22, 2016

If only the pleasantness of the hotel staff could overcome the facilities, this might be a very nice place. Unfortunately, all the smiles in the world could not overcome the lack of attention to cleanliness, maintenance and overall upkeep. I traveled with my daughter to a sports tournament and this was a team hotel we were booked to stay in.... More 

Helpful?
1 Thank Candy W
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for writing a review about your stay at the Quality Inn West there are a lot of things mentioned in the review that don't live up to my expectations and I would like an opportunity to speak to you directly to get all the information so I can take the necessary steps to see where we dropped the... More 

Alexandria, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 21, 2016

When I arrived at 4:30 PM, the room reserved for me and for which I was given the key by the desk manager was still being cleaned. Check-in time is 3 PM. I was given a room on a different floor. The room was quite nice, the TV worked fine, the light in the bathroom was pretty dim, and there... More 

Helpful?
Thank klemps49
Crystal L, General Manager at Quality Inn West End, responded to this review

Thank you for reaching out and writing a review, I have spoke with staff regarding this I would like to speak to you directly. Can you call me at (804) 346-0000 ext. 157 or I can be emailed at gm.va846@choicehotels.com More 

Suwanee, Georgia
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 20, 2016

We stayed one night at this hotel for a Lacrosse tournament. I made a mistake of selecting a smoking room on Expedia so that was my fault but that was not the only problem we had with the hotel. We were in room 212. I have pictures to back this up. 1) paint peeling off the ceiling above our bed... More 

Helpful?
Thank Jodi N
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. We appreciate the valuable feedback and use this information to continually improve our services. Thank you for your business and we hope you consider staying with us again. Kind Regards, Hotel Management More 

Richmond, Virginia
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 15, 2016

We had major sewer repairs so we needed a local hotel for just one night. Not wanting to spend a lot we chose this place. The rate was really good. I have stayed in way more expensive places that weren't any better. Our room was nice and clean with comfy beds. Everything worked great, it had a fridge and microwave... More 

Helpful?
Thank sisterwifeone
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management More 

Questions? Get answers from hotel staff and past guests. Ask a question

61 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (38)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (7)
Viewed
Room/Suite (9)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Hotel & Grounds (5)
Viewed
Dining (5)
Viewed
Room/Suite (11)
Viewed
Business Center/Function Rooms (2)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Richmond hotels
1.3 mi away
BEST WESTERN Executive Hotel
12.4 mi away
Red Roof Inn - Richmond South
0.1 mi away
Country Inn & Suites By Carlson, Richmond West at I-64
Show Prices
Show Prices
Show Prices
5.0 mi away
Quality Inn & Suites
Quality Inn & Suites
#56 of 88 in Richmond
3.0 of 5 stars 250 reviews
3.8 mi away
Sleep Inn
Sleep Inn
#39 of 88 in Richmond
3.5 of 5 stars 108 reviews
1.4 mi away
Extended Stay America - Richmond - W. Broad Street - Glenside - South
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn West End

Address: 8008 W Broad St, Richmond, VA 23294-4218
Location: United States > Virginia > Richmond
Price Range: $58 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn West End 2*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Orbitz, Hotels.com, Priceline, Hotwire, Choice Hotels, Expedia, Odigeo and Travelocity so you can book your Quality Inn West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#4 Best Value Hotel in Richmond
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay