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We just stayed here and had a pleasant time. Room was very clean, the shower was nice but the handicap bar left much to be desired. There is a VFW Post next door and we had drinks there. Over all we will stay there againMore
Thank Bob N
Response from RIRICWEGM, Front Office Manager at Residence Inn Richmond West EndResponded October 7, 2016
Thank you for taking the time to fill out our survey concerning your stay at the Residence Inn Richmond West. We appreciate and are elated that you choose us as your place of leisure. We area very happy that you had a "memorable"...More
Terrific Courtyard bolstered by great staff! Convenient to historic Williamsburg and Bush Gardens. Not a lot of god restaurants in area, but drive a few miles and many are available. Easy access to location. Grounds and building are maintained very well.More
Response from RIRICWEGM, Front Office Manager at Residence Inn Richmond West EndResponded September 13, 2016
Thank you for your review concerning your stay here at the Residence Inn Richmond West. We appreciate your feedback and glad that we were able to make your stay a pleasant one. We look forward to seeing you in the near future to...More
Checked in to the hotel at about 2:00am, I have stayed at many Marriott hotels and was amazed this property has the Marriott logo attached.
When I walked in the room the musty smell of wet air was overwhelming.
Being so late I went strait...More
2 Thank Jeff M
Response from RIRICWEGM, Front Office Manager at Residence Inn Richmond West EndResponded September 9, 2016
Dear Jeff M,
I want to first apologize for the inconvenience that you experienced during your stay here with us. I also want to apologize for the length of time it has taken for someone in management to get back in contact with you. There...More
This hotel was okay but a bit dated and in need of maintenance. Our room smelled like smoke and it seemed like the room next to or below us had a smoker. There were plants growing in the gutters of the hotel and notice mold...More
1 Thank HarryPFlorida
Response from RICIN_12, General Manager at Residence Inn Richmond West EndResponded August 25, 2016
Thank you for taking the time to review our hotel. I do apologize for some of the inconveniences you experienced. We have addressed these and do hope we see you again on your next trip to Richmond.
We usually only stay in Marriott properties. (3 times in the last month for a total of over 2 weeks.). As Gold star members, we were given a western facing room on the ground floor with the afternoon and setting sun bearing down on us...More
2 Thank TheLTS
Response from RIRICWEGM, General Manager at Residence Inn Richmond West EndResponded August 16, 2016
I am very sorry for the issues you experienced at our hotel. We have resolved the TV issues and I will meet with my Engineering team, as well as, the Housekeeping team to ensure the pool is crystal clear with plenty of towels. We hope...More
$132 - $218 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#24 Family Hotel in Richmond
Non-Smoking Rooms ,
Number of rooms
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pricing is comparable to other similar locations, and if you don't wish to go out to eat at night alone - I am a female business traveler, and getting room service is so anti-social, and expensive, but here, the evening... More
pricing is comparable to other similar locations, and if you don't wish to go out to eat at night alone - I am a female business traveler, and getting room service is so anti-social, and expensive, but here, the evening snacks are included in the price so worth it for me. What makes it nice for me is the welcoming environment and relaxed atmosphere.
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"Upper level if staying in a single level room. Some rooms have 2 levels too."