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Residence Inn Richmond West End

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Residence Inn Richmond West End
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136 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Lebanon, Virginia
Level Contributor
199 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Our stay of just one night found a squeaky clean room, a very comfortable bed and a good breakfast. The front desk staff was friendly and helpful. This appears to be a slightly older property but overall it's on good condition. They have a nice outdoor lounge area with 2 grills and lots of seating.

Helpful?
Thank ClinchMtnMan
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear ClinchMtnMan, thank you for filling our our survey for the Residence Inn Richmond West! We appreciate your kinds word and are very happy to make your stay a very memorable one. No matter your length of stay, we want to ensure that you are always getting quality and friendly service, like being at home. We hope to see you... More 

Hudsonville, Michigan
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Unique set up with various suites in detached units with courtyards between units. Spacious, clean and private. Only a short drive from downtown Richmond. The location is very convenient with numerous restaurants in the area. Would stay there again when in the area.

Helpful?
Thank Dan B
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear Great service, nice rooms, Thank you for taking the time to fill out our survey for our Residence Inn Richmond West. We are pleased to know that you were satisfied with our property and look forward to seeing you again. Next time, we hope if you didn't already, you will have an opportunity to enjoy a night or two... More 

Wilmington, Delaware
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This seemed to be the smallest studio ever. We had to move everything around to get the sofa bed out, and then it was virtually impossible to get around the room. It didn't seem to matter too much until the fire alarm started beeping at 1 AM. It took them too long to get to the room and even longer... More 

Helpful?
Thank wantmyopinion411
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear spiders, alarms, and small room...oh my!, Thank you for taking the time to make us aware of your stay. It seems we have fallen short of your expectations and I sincerely apologize for this. Hoping that this is an isolated incident, I have given this information to our Chief Engineer to make him aware fo the situation that you... More 

Herndon, VA
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is one of the older Residence Inns, with two stories, exterior doors, and no elevators. Because we like having two bathrooms, my husband and I stayed in a penthouse suite, in which one bedroom is in a loft. It seemed to us like some things have been replaced in our unit (there were new bathroom cabinets/tubs/fixtures), but the rest... More 

Helpful?
Thank CatControlled
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear CatControlled, Thank you for responding to our survey. We are glad to know that you choose us to stay during your visit in Richmond. I do sincerely apologize for the inconveniences that you experienced during your stay here. I have made our Chief Engineer aware of the issues with the A/C in that room. It is true, we are... More 

Syracuse, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2016

I will also post this on Marriott Website. But let me tell you, I am amazed by how honest the staffs are. I don't know who it was but I hope they tell me his or her name. Sunday June 12, one of the staff found my envelope that contained a huge sum of cash for a wedding and a... More 

Helpful?
1 Thank skkgary
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Good Afternoon, I want to thank you for your kind words. I am very proud of the staff we have here and what they do to make sure that our guests' are happy. I am glad that we were able to locate your items for you and return them. I have emailed you the names involved. Thanks again. Hospitably, Monica... More 

Windermere, Florida
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2016

Stayed at Residence Inn - Richmond West Broad on way to Virginia Beach. I stay here every time I visit Richmond. The rooms are spacious and warm. The location provides a safe environment, along with very quite outside the hotel. Front Desk Staff and Housekeeping work hard to make sure your stay is extrordinary. Location also gives you easy access... More 

Helpful?
Thank Ken C
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Good Afternoon, Thank you for taking the time to tell us about your stay here at the Residence Inn Richmond West. I like how you described us! We live to make sure that our guest have a memorable stay here with us and look forward for their return. Hope to see you again in the near future. Hospitably, Monica Whitted More 

Maryland
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 30, 2016 via mobile

My husband and I stayed here for one night, arriving around 11:00pm. Tia, Trisha, and Kenny at the front desk were all smiles and hospitality. When Tia registered us she was at the end of her shift, and you'd never know it. Phoung greeted us in the morning with more friendly hospitality while she kept the breakfast area clean and... More 

Helpful?
Thank Baseballmom08
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello Baseballmom08, We appreciate you taking the time out of your busy schedule to fill out one of our surveys. We are elated to see that we did our job in making your stay a memorable one. We are a staff that look at our guests' as family and treat them as such. We hope to see you again in... More 

Philadelphia
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 28, 2016 via mobile

I was here with one 9 years old and one 6 months. The room is clean and set up just like any other residence inn.microwave, sink, stove. Bathroom needs some update but it wasnt really bad. Room has a sofa, working table. Free wiifi. There is also free hot breakfast. Easy access from 95south.

Helpful?
Thank wuvemydragon
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello Wuvemydragon, Thank you for taking the time to fill out our survey. We appreciate everything our guests' have to say. We are very happy that you choose us as your place to stay during your time here in Richmond. We hope to see you again in the near future. Hospitably, Monica Whitted Front Office Manager More 

Tulsa, Oklahoma
Level Contributor
9 reviews
3 hotel reviews
5 of 5 stars Reviewed May 18, 2016

Room was very clean and large. Shower and toilet separate from sinks-which I like! Free breakfast was good and Brenda (in charge) was very friendly. ALL staff were friendly, cheerful and helpful. Brittany (night) and Trisha (morning) were very welcoming and joyful. Was there for a Richmond trip and had the same experience. Will go there again on my next... More 

Helpful?
Thank James M
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello James M, Thank you for taking the time to fill out our survey here at the Residence Inn Richmond West. We are very glad that we were able to make your stay a pleasant one. We are looking forward to seeing you in the near future!!! Hospitably, Monica Whitted Front Office Manager More 

Alabama
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 1, 2016

I checked into this place on 4/25/16. When I checked in the clerk told me the TV was not working, or at least some of the channels. He said "this is usually not a deal breaker for most people". Implying this is a ongoing problem. He said it had been a problem for about 5 days and the maintenance person... More 

Helpful?
Thank Timothy D
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello Timothy D., I want to first thank you for taking the time to fill out a survey. I see that we have fallen short of your expectations during your stay here with us. This is truly the first that I have heard of television problems. We only seemed to have problems (with them being digital), during bad storms. That... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Road, Richmond, VA 23230
Location: United States > Virginia > Richmond
Price Range: $133 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Richmond West End 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn
Hotel Style:
#26 Family Hotel in Richmond
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