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Residence Inn Richmond West End

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Residence Inn Richmond West End
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141 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Charlotte, North Carolina
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Checked in to the hotel at about 2:00am, I have stayed at many Marriott hotels and was amazed this property has the Marriott logo attached. When I walked in the room the musty smell of wet air was overwhelming. Being so late I went strait to bed, The sound of dripping water had me back up. It was not a... More 

Helpful?
Thank Jeff M
Florida
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was okay but a bit dated and in need of maintenance. Our room smelled like smoke and it seemed like the room next to or below us had a smoker. There were plants growing in the gutters of the hotel and notice mold on the wood work as we walked through the area. We had booked two nights... More 

Helpful?
Thank HarryPFlorida
RICIN_12, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for taking the time to review our hotel. I do apologize for some of the inconveniences you experienced. We have addressed these and do hope we see you again on your next trip to Richmond. Sincerely, Seth Weiss General Manager More 

Winston Salem
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We usually only stay in Marriott properties. (3 times in the last month for a total of over 2 weeks.). As Gold star members, we were given a western facing room on the ground floor with the afternoon and setting sun bearing down on us in 97 degrees plus humidity out of the universe. The pool was filthy, filthy, filthy... More 

Helpful?
Thank lanis53
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

I am very sorry for the issues you experienced at our hotel. We have resolved the TV issues and I will meet with my Engineering team, as well as, the Housekeeping team to ensure the pool is crystal clear with plenty of towels. We hope to see you again so that we can demonstrate our commitment to the needs of... More 

Blacksburg, Virginia
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Anymore what you want in a business or even personal hotel stay is a clean place and good internet/wifi. This was my first Residence Inn stay - this one in particular recommended by my boss. It was in a convenient and safe (as much as I could tell) location. Suite was very spacious, like a little apartment. There was even... More 

Helpful?
Thank 84Hokie
RICIN_12, General Manager at Residence Inn Richmond West End, responded to this review

Thank you very much for your review of our hotel. We truly appreciate you as our guest and hope to see you again in the near future. Sincerely, Seth Weiss General Manager More 

Bowie, Maryland
Level Contributor
219 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Came in for a long weekend and we really enjoyed ourselves. We had a studio suite, was perfect since we had a family of four. The full-sized kitchen was just what we needed, too, since we had brought groceries with us on our road trip. The staff here was great. I was impressed with not only the friendliness and helpfulness... More 

Helpful?
Thank jacobandjune
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Thank you for taking the time to fill out a survey concerning your stay here at Residence Inn. I see not only did you enjoy what we have to offer as a hotel, but you also enjoyed our staff! It gives us all pleasure to know that we made our guest's stay very memorable. I agree with your suggestion which... More 

Lebanon, Virginia
Level Contributor
204 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed July 13, 2016 via mobile

Our stay of just one night found a squeaky clean room, a very comfortable bed and a good breakfast. The front desk staff was friendly and helpful. This appears to be a slightly older property but overall it's on good condition. They have a nice outdoor lounge area with 2 grills and lots of seating.

Helpful?
Thank ClinchMtnMan
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear ClinchMtnMan, thank you for filling our our survey for the Residence Inn Richmond West! We appreciate your kinds word and are very happy to make your stay a very memorable one. No matter your length of stay, we want to ensure that you are always getting quality and friendly service, like being at home. We hope to see you... More 

Hudsonville, Michigan
Level Contributor
75 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 10, 2016 via mobile

Unique set up with various suites in detached units with courtyards between units. Spacious, clean and private. Only a short drive from downtown Richmond. The location is very convenient with numerous restaurants in the area. Would stay there again when in the area.

Helpful?
Thank Dan B
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear Great service, nice rooms, Thank you for taking the time to fill out our survey for our Residence Inn Richmond West. We are pleased to know that you were satisfied with our property and look forward to seeing you again. Next time, we hope if you didn't already, you will have an opportunity to enjoy a night or two... More 

Wilmington, Delaware
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 3, 2016

This seemed to be the smallest studio ever. We had to move everything around to get the sofa bed out, and then it was virtually impossible to get around the room. It didn't seem to matter too much until the fire alarm started beeping at 1 AM. It took them too long to get to the room and even longer... More 

Helpful?
Thank wantmyopinion411
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear spiders, alarms, and small room...oh my!, Thank you for taking the time to make us aware of your stay. It seems we have fallen short of your expectations and I sincerely apologize for this. Hoping that this is an isolated incident, I have given this information to our Chief Engineer to make him aware fo the situation that you... More 

Herndon, VA
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 23, 2016

This is one of the older Residence Inns, with two stories, exterior doors, and no elevators. Because we like having two bathrooms, my husband and I stayed in a penthouse suite, in which one bedroom is in a loft. It seemed to us like some things have been replaced in our unit (there were new bathroom cabinets/tubs/fixtures), but the rest... More 

Helpful?
Thank CatControlled
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear CatControlled, Thank you for responding to our survey. We are glad to know that you choose us to stay during your visit in Richmond. I do sincerely apologize for the inconveniences that you experienced during your stay here. I have made our Chief Engineer aware of the issues with the A/C in that room. It is true, we are... More 

Syracuse, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2016

I will also post this on Marriott Website. But let me tell you, I am amazed by how honest the staffs are. I don't know who it was but I hope they tell me his or her name. Sunday June 12, one of the staff found my envelope that contained a huge sum of cash for a wedding and a... More 

Helpful?
1 Thank skkgary
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Good Afternoon, I want to thank you for your kind words. I am very proud of the staff we have here and what they do to make sure that our guests' are happy. I am glad that we were able to locate your items for you and return them. I have emailed you the names involved. Thanks again. Hospitably, Monica... More 

Questions? Get answers from hotel staff and past guests. Ask a question

52 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Rd, Richmond, VA 23230-2003
Location: United States > Virginia > Richmond
Price Range: $123 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Richmond West End 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn
Hotel Style:
#25 Family Hotel in Richmond
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