The hotel itself looks very run-down; perhaps it was nice 15-20 years ago, but now it's really not. Some rooms have been modernized, while in others, you might end up with the window handle in your hand. The corners in the shower stalls are moldy, although the daily cleaning seems to be okay. During our week-long stay, the room's chip lock malfunctioned three times, and the room safe batteries were dead. The breakfast was well below average for a 5-star hotel. The garden and the hotel's beach area are poorly maintained. They didn't clean hotel's beach not even once during our stay, so it was full of pine tree needles (well, it is nature, but it hurts when you step on it), a lot of cigarette stubs, few plastic straws (just a few of them, bcs poor service on the beach), and papers. Broken sunbeds, broken wood paling with sign not to lean against it (obviously!) and almost no service on the hotel beach. Throughout the week, the staff came to us only once, and I believe it was only because of our complaints since they didn't pay attention to other guests. Staff: Reception 4*, Housekeeping 4*, Breakfast 2* (they seem a bit confused), Garden, Beach, Hotel surroundings 1* Fortunately, there is a beach bar on the public part of the beach, where the service, staff, and food are very nice. They also rent boats there, but it's not necessary to stay at the hotel to visit this bar. I would recommend closing the hotel for a year and carrying out an expensive reconstruction. Then, take proper care of the hotel, garden, and beach, and, of course, have adequate staff. Alternatively, they could lower the star rating to 4*, decrease prices by 25%, and perform the reconstruction during operation. Another option is to lower the rating to 3*, reduce prices by 35%, and keep everything as it is. In the current situation, visit the beach and the beach bar, but avoid the hotel!…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.