The staff went above and beyond to make us feel welcome. Their extra touches and service elevated the whole experience beyond our expectations. They had tennis equipment for use on their excellent tennis court overlooking the private beach. The rooms were excellent, and breakfast a total dream. The honey was a particular favourite! Lovely surrounding areas too with fun day trips. Also Captain Davide was extremely friendly helping us with the hotel harbour where you can take out the canoes, SUP or small boats.
Amazing holiday with my daughter at the hotel. She wanted a relaxing luxury time and she got it. Very friendly staff and always ready to help you and solve your requests. Facilities and room very well kept and clean. Overall very quite, even in mid August when the hotel might be at the fullest. The food for breakfast was endless and the variety and presentation of the evening meal (we stayed at half-board) was as we expected. The almost free kayaks, standup paddles, and paddle boat from the nearby marina was a nice plus. Only minor problem to solve: the flickering and weak Wifi that should be enhanced.
Everything was perfect, we enjoyed our stay a lot. Kudos to Mauro, our favourite and very professional server! The only thing that needs to be improved is the food of the restaurant.I really recommend
We booked a standard room for 3 people. This was spacious but located on noisy road and far from the hotel, restaurant, pool, sea. Definitely not suitable for people with walking difficulties. Drinking was also expensive. When I arrived the first day there were many ants crawling around our door outside. This was soon resolved. The second day ants crawled on the bed where my son slept, on the closet to the refrigerator. I was not happy at all but they could not offer us another room. They fixed this problem but for me this is still a lack of hygiene. When we left there was no more talk about it, no compensation , no sorry, nothing. For me this hotel is definitely not worth 4 stars.
Absolutely beautiful location and comfortable room, but the service was atrocious. The focus was not on the guests experience. The staff need professional training in luxury hospitality. The focus was on the staff having an easy experience (which is fine) but not on the guest. Staff was smoking underneath our bedroom and did not stop despite us asking them every day. We lietteraly woke up by the smell of smoke. Regarding restauarnts, the rules on where to eat were strict and we were not allowed to have diner outisde but only into a fully air con'ed room with closed windows. For lunch, only a few tables where open on the terasse. For breakfast, impossible to be donwstairs near the pool. Impossible as well to fee our 10 years old with a plate of pasta after having paid for a full dinner in room service to take at our room in order to avoid the restaurant as the plate they served her was to small. We asked speciafically for white pasta with ink squid sauce and pieces of squid. This was a disaster. Beside telling them immediatly they refused to do anything about it ane we were charged 21 euros for each of 3 plates with black pasta, almost no ink sauce and almost no squid. We later did find out that it was put in the daily menu which cost 45 euros with additional starter, main and dessert. What a disgrace for the Italian cuisine. From then, we stopped using the hotel restaurant. On our last day, we realise that it was fully empty for lunch as probably others felt the same. The staff were rude and dismissive and not interested in discussing any concerns. Don't expect anyone to ask if you want a drink or food on the beach or at the pool. You need to book your beach chair in advance but are only told so when there so the best one are already taken. One of the receptionist tried to help us out but for the food issues. The available sea equipement is usefull. The cleaning ladies were good.…
We loved our stay at Hotel Don Diego, near Porto San Paolo. All the staff were so friendly, welcoming and helpful. The hotel has stunning views of Isola Tavolara from each of the restaurants and many of the rooms. It is also well designed with the rooms sculptured into the rocks, with lots of beautiful flowers. Breakfast was amazing with fantastic cappuccinos. While we only ate in the restaurant once for dinner, the food was really high quality. The private beach is only 100 yards from the pool. Thank you again to the manager and all the staff (notably Georgia) for accommodating our many requests. We will be back.
We really wanted to go here after all we had read, but, as I will explain there are some short comings that given the price means we would not go back. Positives are the stunning location, the excellent welcome and the terrace between the pool and the beach. But the food is not good and the pool and all the lovely interior areas of this fine building are afflicted by background music often with a heavy disco bass throbbing away. Even at breakfast you cannot hear the breeze or admire the view without boom, boom. The breakfast is not good. To have cereals that are Kellogg packets was frankly a shock after the other places we stayed. The breads on the island are wonderful but again the choices here were the poorest we found. Pool food was poor and very overpriced. €12 for the tuna panini when there was just thin tuna paste. In Nouro we had one for €3.5 that was so fresh. Dinner was not good. The first night going a la carte we both had dishes that were so poor we could not eat them. They did not fit their descriptions. We left after nice apologies. Having a car we ate out but then thought we would try the €45 standard menu which you can do without being on half board. The first time was quite nice but nothing stood out or got anywhere near what you can drive to. The final time the service was dire and the food unexciting and heavy. We were sixth couple in but watched as others received courses long before us. Clear evidence of poor communication between front house and kitchen. Such a pity when you have the lovely room and proper table linen, etc. Do not expect luxurious loungers. They are not cushioned. Our room was ok but was the most expensive of 3 places we stayed but had the least good bathroom, aircon (ours had a whine which they said was normal) and least good insulation. You get a lot of transferred noise in the various room blocks. They appear to be in the course of building more rooms which may put pressure on the place. We were able to get away from the music and enjoyed our time, but after 6 days said to each other “it will be good to get away from the Kelloggs!” To have such lovely areas with pianos and fine furniture but find you cannot read there for pop music is unbecoming of a top range hotel.…
A very nice hotel with great views and a private beach. The staff is very friendly and helped us with everything we needed, the restaurant offers a good variety and is reasonably priced. You can hire a small motor boat or a kayak, play tennis, use the pool and gym, or just enjoy the very clear water at the beach.
Lovely hotel beautiful positioned with wonderful views of tavolara island Lovely private beach and swimming pool Staff were very friendly and eager to help and the rooms were kept very clean. It is slightly remote so would advise a car . There is a free shuttle service once a day at 11.00 am and back at 3.30 pm into Porto san Paulo but is not necessarily advertised. There is a bus service along the main road which is quite infrequent and you have to walk about 0.8k into the hotel. The views and location is worth it and a lovely rustic feel with beautiful gardens …had a lovely week
This hotel is absolutely fantastic! The views are breathtaking the team are so helpful and friendly. They hotel offers free kayaks and paddle boards that you can take out on the crystal turquoise waters. The food was exceptional, I can’t speak highly enough of our stay here. Highly recommend, we can’t wait to come back already!