Monte and the team are absolutely wonderful. This is the best hotel I ever stayed out. Everyone is friendly and helpful. They offer plenty of complementary items. There is a parking garage right next door, so travelling in is easy. The rooms are clean and beautiful. I cannot recommend this hotel enough. Make it your choice if you're coming up to Boston.
I stayed for 25 nights in May and would like to celebrate the efforts of the team. Call me old fashioned...I like the idea of staying at a property that offers a sense of hospitality. The morning smiles and openness to have random chit-chat made the stay great. The property is clean, well designed, and by assuming the team is always coming from a positive place to help, you will likely enjoy this property. My stay started when I called and spoke to Burak back in April. He patiently answered all my questions and provided good options to consider. I booked and then got to know the day staff of Monty, Elina, and Woody. Each of them was always welcoming and took time to give attention to my dog Samson. I got to know the overnight team of Shawn and Ashley when I woke up each morning to take the pup out. Both of them were always warm despite having been awake for many hours and about to end their days. Cleanliness is super important to me and the housekeeping staff of Nelly, Fernando, and Papa took great care of my room and were always dusting the nooks and crannies of the public spaces. Aklilu and Brendan are the eyes and ears of the entryway and always offered good advice and tips. And I want to call out the efforts the facilities team of Tom and Mike put in to keep things humming during the month I was there. Lauren the manager was always available to assist anything I could throw her way. :) Most importantly, the real leader of this team is Annie. Annie is a young golden-doodle puppy who has two beds behind the front desk. She always got up to be pet and/or receive a treat. She made her back always available for attention. Though she is a little bit of a micro manager since she would watch us through the window when we left the property. Or she was just saying goodbye. Wanted to call out that the entire team makes this a great property.…
Air Contidion terrible, no valet parking, no bell boy, no room service, housekeeping need to order 24hr in advance, TV poor.. Hotel full of people but looks like hotel don’t want to bring more employees to work excuse covid.. Definitely will not come again..
There was no maid service - when I asked, I was told you have to schedule that a day in advance, BUT THEY DID NOT TELL US THAT WHEN WE CHECKED IN. No coffee. RESTAURANT CLOSES AT NOON, AFTER THAT NO COFFEE IN THE HOTEL. No TV. Streaming TV apparently requires one to have downloaded streaming casting aps onto a smartphone. I could not figure out how to do that on my Mac. Neither could the desk clerk. I refuse to put aps on my phone so I can watch TV in a hotel, There as a resort fee on top of the room charge.
We stayed 6 days in early May 2021. A very clean hotel with one of the most comfortable beds we have had in a hotel--ever. The staff members were courteous, professional and friendly. Especially kind were Monty and Jess and Ilena. Jess went out of her way to come outside to take a family photo for us. Even with a mask, you could tell Monty was always smiling and cheerful. 8-10 minute walk to the Orange T line.