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Charles Hotel

Certificate of Excellence
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1 Bennett St, Cambridge, MA 02138
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February Winter Sale
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Charles Hotel
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730 Reviews from our TripAdvisor Community

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ny
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed November 12, 2011

Only stayed one night, but found the Charles disappointing. It reminds me of a university atrium building built in the 90s; modern but needs updating. Common areas feature some interesting artwork, and there appears to be a lot of New England-style furniture and naïf art to soften the cold-ish building, which of course is a great touch. The rooms also... More 

Helpful?
Thank nyme
Marrakech
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 10, 2011

I have been to many hotels around the world but this one had a few unique things. For example, there were TVs in the mirror and you could turn on a mirror. To get in the room you need an electronic key which is unique itself. The hotel is very well located, a 5 minute walk to Harvard.

Helpful?
1 Thank yacineawt
Boston, Massachusetts
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 8, 2011

I erred in previous review The Charles Hotel got right back to us Love the Rialto, and they are an I Preferred hotel no points no bother !

Helpful?
1 Thank jamaica6100
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 5, 2011

Beautiful hotel in great location and staff is extremely professional. Walls are paper thin however and my 8 year old son was subjected to unmentionable noises/moans (from you know what) coming from the adjacent room. Keep children away from this hotel.

Helpful?
2 Thank Mouton1988
Seattle
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed November 3, 2011

I was at The Charles Hotel for 6 nights during a conference last month. I could not get the group rate so I ended up paying nearly double what I thought I would be paying. Overall the experience was still okay. The bed was a bit soft but still relatively comfortable. One kudos for the hotel management: Someone was smoking... More 

Helpful?
Thank Laura T
Helsinki
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 2, 2011

A world class establishment, well designed rooms, effective service, excellent restaurants and very well located at the heart of Harvard Square.

Helpful?
Thank scan100
Manila, Philippines
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 29, 2011

My husband and I stayed in Charles Hotel last Aug-Sept and Sept-Oct. Hotel staff are very welcoming and it has a great location - very near Harvard, surrounded by good restaurants, and souvenir shops. It has a web-cube per floor making printing of critical reports/documents very easy. Henrietta's Table serves very good breakfast and I love their salad. Legal Seafood... More 

Helpful?
1 Thank Cynthia D
ejstefan, Public Relations Manager at Charles Hotel, responded to this review

Dear Cynthia, Thank you for joining us at The Charles! We're so happy to hear that you enjoyed your stay, Henrietta's Table, and were able to make benefit from our Web Cubes. We hope your travels will bring you back to Harvard Square in the not-so-distant future. Please don't hesitate to contact me at estefan@charleshotel.com if you need any information.... More 

New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 24, 2011

I have stayed at the Charles hotel for business as well as when visiting my daughter in college at Boston University (it is literally just across a small bridge from the west campus area). My most recent visit was this weekend. It has only improved. Easy check-in and out. Best location even if you only have a short time to... More 

Helpful?
Thank Elbow16
ejstefan, Public Relations Manager at Charles Hotel, responded to this review

Dear Elbow16, Thank you for sharing your Charles Hotel experience on Tripadvisor! We're so happy to hear that you enjoyed your stay along with brunch at Henrietta's Table. We look forward to welcoming you back to Harvard Square over the next few years as you visit your daughter. Please feel free to contact me at estefan@charleshotel.com if you need any... More 

Vermont
Level Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed October 16, 2011

We stay here a couple of times a year, usually when we are attending Red Sox games. It is a fine sophisticated hotel in a sophisticated area: Harvard Square. We have been upgraded more than once to a suite. The beds are super comfortable. And we always look forward to breakfast at Henrietta's Table--always nice.

Helpful?
Thank JMLVermont
ejstefan, Manager at Charles Hotel, responded to this review

Dear JMLVermont, Thank you for your kind words and for sharing your Charles Hotel experience on Tripadvisor! We look forward to welcoming you back to Harvard Square for next season's Red Sox games. Please feel free to contact me directly at estefan@charleshotel.com if you have any questions. Thank you! ~Elizabeth Stefan estefan@charleshotel.com More 

Hauppauge, New York
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed October 15, 2011

My husband and I recently spent the weekend at this gem of a hotel. We stayed in a suite that overlooked the courtyard. The room was large and clean but best of all the bed and pillows were excellent! I don't usually sleep well while in a hotel and I slept like a rock - even with the noise from... More 

Helpful?
Thank nancy m
ejstefan, Manager at Charles Hotel, responded to this review

Dear njmrn1, Thank you for your kind words. We're thrilled to hear that you not only enjoyed your stay, but that you were able to get a good night's sleep in our feather beds! We'll be sure to share your review with the staff at Henrietta's Table and the Front Desk. We look forward to welcoming you back to Harvard... More 

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