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Charles Hotel

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Charles Hotel
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1,278 Reviews from our TripAdvisor Community

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Showing 1,249: English reviews
Tiverton
Reviewed 1 week ago

Our stay over the Thanksgiving holiday couldn't have been more pleasant. The room was updated, clean, and spacious; the service excellent and understated; and the hotel offers several nice restaurants and bars. Ideally located close to Harvard Square, this is one of our favorite hotels.

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Thank marybV1163EW
Winchcombe, United Kingdom
Reviewed 2 weeks ago

Just a few yards from everything Harvard. Really helpful people at the front desk and in the restaurant. Comfortable bed in spacious room with good shower. Huge TV, but no BBC World. Minibar in room but no tea/coffee making. We enjoyed touring the floors looking at the fabulous quilts.

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Thank RichardLi0nHeart
Calgary
Reviewed 2 weeks ago

Great stay! We always choose to stay at the Charles! Beautiful place! The staff are always accommodating! We love the renevations! There is only one place we will choose to stay while in Boston and that is the Charles!

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Thank Pamela S
Newton, Massachusetts
Reviewed 2 weeks ago

We love coming here and do so every year at Thanksgiving or Christmas. This year we brought our dog, and he loved it too. The room was impeccable, as good as, if not better than every other room we've stayed in. Incredibly quiet for a good night's sleep. We love the keeping of some traditional elements, flying pig and crisp...

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Thank workandplay85
Reviewed 2 weeks ago

First time at Charles Hotel. Hotel in excellent location. Enjoyed my stay. Spacious room, friendly staff, excellent breakfast-restaurant. Good fitness facilities and swimming pool. Would stay there again.

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Thank Alexander J
UK
Reviewed 2 weeks ago

Warm, friendly hotel. Nice rooms, spacious showers and comfy beds. Staff all extremely helpful. Henriettas Table good for a drink and breakfast. The food is expensive but fast service and a good atmosphere. For quilters, the hotel is the backdrop for many antique blue and white quilts on each floor as well as painted paper quilts which look like real...

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Thank smw
Copenhagen, Denmark
Reviewed 2 weeks ago

Nice hotel - but very over-priced. The demanded me to pay for 3 nights - which I refused - despite I had a reservation cionfirmation for 2 days - they claimed I had a "no show"... Staff at desk was not trying to very reluctant to solve and sent me on to reservations. By luck one from mgmt. came by...

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Thank 498jacobb
alexattia, General Manager at Charles Hotel, responded to this review

We are very sorry to hear that your stay did not live up to your expectations. We hope to have the opportunity to provide you with a much better experience during future stay. Sincerely, Alex Attia General Manager

Boston, Massachusetts
Reviewed 2 weeks ago

Hotel was as usual nice. The receptionist was horrible the day I was leaving as if she was doing me a favor and at the end when I said thank you for something she didn't help ( a bell boy came forward and handled the situation) she made a face.The bathroom hot water tap knob had paste or moisturizer on...

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Thank gaya111
alexattia, General Manager at Charles Hotel, responded to this review

We are very sorry to hear that your stay did not live up to your expectations. The service you received is certainly a departure from our standards here at The Charles, and we hope to have the opportunity to make it up to you during futures stays. Sincerely, Alex Attia General Manager

Orinda, California, United States
Reviewed 2 weeks ago

We've stayed in other Hotels around Harvard Square, but now always come back to the Charles Hotel. The rooms are spacious for Boston, the hotel offers all the services we need and the location if very convenient for Harvard Parent Activities. Access to a gym and swimming pool are important to us. We find on busy weekends it is hard...

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Thank Virginia R
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your feedback. We hope to welcome you back to The Charles Hotel sometime soon. Sincerely, Alex Attia General Manager

Andover
Reviewed 2 weeks ago

Every person we encountered was gracious, friendly, and professional. On Sunday morning, on two occasions, housekeeping personnel greeted us warmly and courteously. Reception and Valet were very helpful and efficient. A great experience (except for The Game).

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Thank michaelcatherinea
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing such kind words about our staff. It would be my pleasure to share your feedback with the rest of the team and we hope to welcome you back soon. Sincerely, Alex Attia General Manager

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 

Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138-5780
Location: United States > Massachusetts > Cambridge
Price Range: $189 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charles Hotel Cambridge
Hotel Style:
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#6 Business Hotel in Cambridge
#11 Family Hotel in Cambridge
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Questions & Answers

Here's what travelers have asked, with answers from Charles Hotel staff and other travelers.
4 questions
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Long Island
over a year ago
Portland, Maine

See all questions (4)

Questions? Get answers from Charles Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Hotels on the back are quieter”
 of 5 bubbles smw, 2 weeks ago | Read review
“I usually ask for the corner room -- a little bigger”
 of 5 bubbles pursuit, Oct 22, 2016 | Read review
“Ask for high floor with a view of the river”
 of 5 bubbles S0CalF00die, Oct 16, 2016 | Read review
“The King room is a nicer set up that the room with two double beds. So unless one needs two rooms, I suggest that you book a king.”
 of 5 bubbles 538marsham, Oct 13, 2016 | Read review
“Rooms on the courtyard are quieter. Higher floors are preferable, though some prefer to be closer to the restaurant and ballroom.”
 of 5 bubbles noraarmani, Oct 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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