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Charles Hotel

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Charles Hotel
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1,142 Reviews from our TripAdvisor Community

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Showing 1,113: English reviews
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Overall stay was very nice. Hotel is charming. Food was good, not great. Rooms are good sized, quiet, comfortable bed. The surrounding area was accessible. Walkable, many restaurant as round. Customers service was okay, but the quality of what was given worked.

Review collected in partnership with this hotel

Helpful?
Thank Pamela S
Greenbrae
1 review
5 of 5 stars Reviewed 1 week ago

This Cambridge hotel experience was amazing. It has the pefect location, it is extremely clean, and the staff at every level are helpful, polite, and friendly. There is a great gym next door which is very convinient. The choices for food both in the hotel and in the surrounding Harvard square are very valuable. Stayed for 7 days for business... More 

Review collected in partnership with this hotel

Helpful?
Thank 333babakk
Scarsdale, New York
1 review
5 of 5 stars Reviewed 1 week ago

Stayed for a week for a conference. Great location. Great service. Definitely recommend. Food served for lunch was excellent as well. Staff were very accommodating. Would definitely recommend and would return.

Review collected in partnership with this hotel

Helpful?
Thank Triptakerjones
alexattia, General Manager at Charles Hotel, responded to this review

We truly appreciate you sharing such a kind review and positive recommendation for future guests. We hope you join us again sometime soon and thank you for sharing your feedback. Sincerely, Alex Attia General Manager More 

Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

there's no better place to stay in cambridge than the charles. Upscale, meticulously maintained, comfy and quiet. There's an excellent restaurant on site as well as a top of the line spa. Guests have access to a wonderful pool and health club. Room service is lightning fast and delicious. The hotel is a short stroll from restaurants and shops along... More 

Helpful?
Thank Beth G
alexattia, General Manager at Charles Hotel, responded to this review

Thanks for sharing such a wonderful review, Beth! We look forward to welcoming you back to The Charles for another perfect stay, sometime soon. Sincerely, Alex Attia General Manager More 

Telluride
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great property, best location-easy walk to the River, off Harvard Square and an easy in and out to go into Boston( enough to be a quiet and relatively mellow). This place is serene even when it is busy. The rooms are beautifully appointed and comfy. The staff are all very knowledgable about the area. My favorite restaraunt in Cambribge was... More 

Review collected in partnership with this hotel

Helpful?
Thank brian h Y
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback. We are terribly sorry your interactions with our valet were not up to our usual standards. We apologize for this inconvenience and hope to be able to make it up to you during future stays. Sincerely, Alex Attia General Manager More 

Torino
1 review
3 of 5 stars Reviewed 2 weeks ago

Nice hotel and nice rooms. However, we were charged a "conference tax" even though we were not part of any conference. Also, we arrived at 10pm and asked for options for dinner. We were told that Henrietta's table was open until 11pm, but when we showed up, at 10:45pm, we were rejected. We had to go out in search for... More 

Review collected in partnership with this hotel

Helpful?
Thank albertovE7652DS
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your experience, we are happy to hear you enjoyed your stay with us. Please know that all local hotels charge a conference tax per Massachusetts law. If you have any questions regarding this, please do not hesitate to contact us. Sincerely, Alex Attia General Manager More 

Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Great location, terrible staff, antiquated reservations system that is stuck in the early 1990's. If you don't want things to get messed up, stay somewhere else like the Hyatt on the Charles RIver or one of the lovely bed and breakfasts in Harvard Square.

Review collected in partnership with this hotel

Helpful?
Thank newbury781
alexattia, General Manager at Charles Hotel, responded to this review

We are truly sorry to hear of your negative experience and apologies that your needs were not accommodated during your stay. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. Sincerely, Alex Attia General Manager More 

1 review
4 of 5 stars Reviewed 2 weeks ago

This is a great hotel; exceptional Staff, well located, nice rooms (a bit small) and a Good value for the price. BUT, we ate Breakfast at Henritta's. Twice, and had the same bad experience. Hot Food arrived cool. Underdone potatoes. Charred, but cold and limp, toast and when I asked for hot toast, I got another plate of the same... More 

Review collected in partnership with this hotel

Helpful?
Thank Joel G
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your kind words regarding our staff. We are very sorry to hear your time spent dining at Henrietta's Table did not live up to your expectations. Please know this is a departure from our standards and we apologize that you didn't receive the service you except and deserve. We hope to be able to make this... More 

Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

The Charles Hotel is not only the best located hotel in Cambridge, it deserves every bit of its excellent reputation for the quality of its rooms, value, friendly and competent staff, delicious room service and restaurant food.

Review collected in partnership with this hotel

Helpful?
Thank maxine330
alexattia, General Manager at Charles Hotel, responded to this review

We are delighted to read your thoughtful review and appreciate you taking the time to share your experience. Please know your kind acknowledgements will not go unnoticed. We hope to welcome you back soon for another excellent stay. Sincerely, Alex Attia General Manager More 

Glencoe
1 review
5 of 5 stars Reviewed 2 weeks ago

I arrived at 9:30 pm and was so pleasantly surprised by my gorgeous upgraded room. The bathroom was large and beautiful. I couldn't have asked for more at the end of a long day. Breakfast at Henritta's is also a huge treat. I will be back. Thank you!

Review collected in partnership with this hotel

Helpful?
Thank 674merylr
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing such a thoughtful review. We are so happy you enjoyed your visit and look forward to welcoming you back for future stays. Sincerely, Alex Attia General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 

Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138-5780
Location: United States > Massachusetts > Cambridge
Price Range: $283 - $742 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charles Hotel Cambridge
Hotel Style:
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#6 Business Hotel in Cambridge
#11 Family Hotel in Cambridge
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