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Charles Hotel

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Charles Hotel
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1,498 Reviews from our TripAdvisor Community

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Showing 1,468: English reviews
Houston
Reviewed 1 week ago

It was a excellent stay. the staff was wonderful and the rooms were quiet and clean. We look forward to returning. It was a very pleasant experience. We are looking forward to making reservations for our two children's graduation from Harvard. Thank you

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Thank javiergE9743HJ
Sydney, Australia
Reviewed 1 week ago

In a $500+ per night hotel I don't think it's unreasonable to expect a greeting from the staff when you get out of a taxi. No the staff weren't run off their feet. Disappointed there were no tea/coffee making facilities in the room. They have coffee on tap for guests at Henrietta's, but I don't care to scare the tripe...

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Thank SJW007
New York
Reviewed 2 weeks ago

I have no complaints about the hotel. It's in a nice location, and my room was really nice too. Henrietta's Table and Noir Bar are fantastic and I really wish I could visit them without having to go to Boston to do it.

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Thank Owen T
Boston, Massachusetts
Reviewed 2 weeks ago

I've read so many complaints about the Charles Hotel...and we experienced none of those complaints. Our experience, from check in to check out and everything in between, was simply excellent. The Charles is an elegant, well-appointed hotel, with comfortably firm beds, soft but supportive pillows, and excellent and courteous staff. We enjoyed a delicious breakfast at Henrietta's Table. We would...

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Thank yoginiliz
Trumbull, Connecticut
Reviewed 2 weeks ago

we had a lovely time seeing our grandson and walking the shops. several good restaurants were close by and the staff went out of their way to make our stay easy and wonderful the room was comfortable and clean and well appointed and quiet

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Thank gottchagirl
Cambridge, Massachusetts, United States
Reviewed 2 weeks ago

I enjoyed my stay at the Charles much better than my previous ones at the Sheraton Commander. Great location, lovely rooms and fantastic food. In addition the rooms were very quite and dark, I slept great. And the workout facilities were fantastic. Will definitely request it again when I am back to Cambridge on business!

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Thank Sarah R
Reviewed 2 weeks ago

We had planned a trip to Boston for our wedding anniversary, yet for some reason every hotel in Boston-proper was blisteringly expensive mid-October last year, so we opted for The Charles Hotel in Cambridge. While still pricey, it was a more reasonable splurge than the other side of the river. We wouldn't have done it any other way. From the...

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Thank Kevin D
Chino Hills
Reviewed 2 weeks ago

The room was great and the team was very accommodating. I will stay there again when I come out visit my son and for graduation! The employees where super nice and helpful. I had drinks at the bar and the waitress there was super nice and was full of information about the surrounding area.

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Thank faridk116
Alex A, General Manager at Charles Hotel, responded to this review

Thank you faridk116 for sharing your positive review with us. We are delighted to hear that you enjoyed staying in one of our newly renovated rooms and that our staff anticipated your needs. On behalf of all our associates here at The Charles, I look forward to having you back with us again soon!

Rio de Janeiro, RJ
Reviewed 2 weeks ago

As always, our stay at the Charles was flawless, full of comfort, in this last half business half family trip. Attentive staff, they were very careful with my requests. The best option in Cambridge!!!!

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Thank JoaoPauloFV
Alex A, General Manager at Charles Hotel, responded to this review

Thank you very much for the positive review, JoaoPauloFV. I am happy to hear you continue to enjoy your stays with us. If there's anything we can do to make your next visit even better, please let me know.

Washington DC, District of Columbia
Reviewed 2 weeks ago

$400 plus tax for a tiny room in a hall that smelled like a pool (which kids aren't allowed to use outside of 2-5). Just really bad value. Hotel is run down, rooms are tiny and pricing is that of a 5 star hotel.

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Thank PatO722
Alex A, General Manager at Charles Hotel, responded to this review

Thank you PatO722 for providing your feedback. We strive to maintain the highest level of comfort and hospitality, so I am sorry to hear about your negative experience during your stay. Thank you for bringing it to my attention. I hope to have the pleasure of welcoming you back to The Charles in the future to make it up to...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Henrietta's Table
Henrietta's Table
Cuisines: American
No photo provided
Noir
Cuisines: Bar, Pub
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 

Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138-5780
Location: United States > Massachusetts > Cambridge
Price Range: $331 - $789 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Charles Hotel Cambridge
Hotel Style:
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#6 Business Hotel in Cambridge
#11 Family Hotel in Cambridge
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Questions & Answers

Here's what travelers have asked, with answers from Charles Hotel staff and other travelers.
5 questions
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Questions? Get answers from Charles Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book well in advance.”
scovil1986, 3 weeks ago | Read review
“I'm not sure where the quieter rooms are located, but our 9th floor hallway was noisy.”
SimplebutSpectacular, Feb 28, 2017 | Read review
“Rooms on the higher level floors are quieter”
GuitaG, Jan 24, 2017 | Read review
“Nice view over looking the central patio”
Floridabluemacau, Jan 13, 2017 | Read review
“Hotels on the back are quieter”
smw, Nov 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question