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The Charles Hotel

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1 Bennett St, Cambridge, MA 02138-5780
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About

#4 of 21 hotels in Cambridge
Location
Cleanliness
Service
Value
Travelers' Choice
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts. Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar; two signature restaurants: Henrietta's Table and Benedetto; seasonal farmers market; state of the art conference facilities; Corbu Spa & Salon; and a central location in the heart of Harvard Square.
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Property amenities
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Room features
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Popular mentions
Explorer223993 wrote a review May 2021
1 contribution1 helpful vote
Wonderful experience staying at the Charles Hotel. Great location in Harvard Square. Rooms, Food & Beverages, Service, Cleanliness and Amenities were all outstanding. A bit more pricey than many other Boston hotels, but well worth it. Would highly recommend.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
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Location
Cleanliness
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1 Helpful vote
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Response from Kathryn Vallier, Other at The Charles Hotel
Responded 1 week ago
Dear Explorer223993, Thank you very much for choosing to stay with us here in Harvard Square. The team works diligently to ensure that your experience is consistently excellent, and we are so glad that you enjoyed all aspects. We hope to have you with us again soon this summer! Best Regards, Kathryn
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Colin B wrote a review May 2021
1 contribution1 helpful vote
During a recent pandemic visit to The Charles, this place could not have been worse. The room was dirty -- someone had used the drinking glasses in the bathroom and there were things in the toilet. There were no food options during the week. You had a choice of either doing your laundry in the sink or calling a nearby laundry service on your own and being fleeced for a $50 surcharge for a few shirts. Staff were visibly annoyed at being asked questions what was open or not. And with the hotel occupancy at a tiny fraction of capacity, they charged me for a half night when I tried to check out 90 minutes late, and left "customer notes" (aka Big Brother!) for other front desk people just in case I may have asked others for a delayed check out. Just Say No.
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Date of stay: May 2021
Value
Service
userrating.prompt.190
Trip type: Traveled on business
1 Helpful vote
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Baltimoremom123 wrote a review Apr 2021
Baltimore12 contributions13 helpful votes
Spent a long weekend visiting my son and The Charles was the perfect spot to make my home base. Absolutely spotless and not a shabby inch in the whole place. Very well maintained and modern. My room had a wonderful view with a large window that even cracked open. Bathroom was so clean. Bed was super comfortable. Had some of the best sleeps ever. My check in experience was super welcoming and friendly, Check out, perhaps they were feeling a little stress that morning. I just think it’s probably always good to ask guests how was the stay, etc. It’s a beautiful property and would easily stay again.
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Date of stay: April 2021
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Service
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1 Helpful vote
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ksshea1 wrote a review Apr 2021
1 contribution1 helpful vote
We scrambled for a last minute "Spring Break" get away with our teenager...The hotel was fabulous and the location is great. We chose to valet our car for easy in and out (dinner/shopping) and that worked out fabulous...our car was always waiting. Valet was $50/day but you won't beat that tat rate. The room was extremely comfortable and the lobby is beautiful. We will be back!!!
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
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Location
Cleanliness
Service
userrating.prompt.190
1 Helpful vote
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Michelle B wrote a review Apr 2021
8 contributions2 helpful votes
This hotel is nice, and comfortable, but it is too expensive for what it is and for the poor customer service. They do the bare minimum to help you out. I really wanted to like my stay here, but unfortunately I wouldn't recommend it.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
ur_question.prompt.11
Location
Cleanliness
Service
userrating.prompt.190
Trip type: Traveled on business
1 Helpful vote
Helpful
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PRICE RANGE
$314 - $548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
charles hotel cambridge
LOCATION
United StatesMassachusettsCambridge
NUMBER OF ROOMS
295
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