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The Charles Hotel

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1 Bennett St, Cambridge, MA 02138-5780
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Room & Suite (343)
Certificate of Excellence

About

#4 of 21 hotels in Cambridge
Location
Cleanliness
Service
Value
Certificate of Excellence
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts. Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar; two signature restaurants: Henrietta's Table and Benedetto; seasonal farmers market; state of the art conference facilities; Corbu Spa & Salon; and a central location in the heart of Harvard Square.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Bicycles available
Books, DVDs, music for children
Valet parking
Paid private parking on-site
Wifi
Yoga classes
Fitness classes
Sauna
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Outdoor dining area
Wine / champagne
Canoeing offsite
Patio
Walking tours
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Full body massage
Makeup services
Manicure
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Good to know
  • HOTEL CLASS
    4 stars
  • HOTEL STYLE
    Centrally Located, Family
  • Languages Spoken
    English, French, Spanish, Filipino and 2 more
  • NUMBER OF ROOMS
    295
Hotel links
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Hotel packages
2,424Reviews6Q+A100Room tips
Traveler rating
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Popular mentions
I have stayed at the Charles literally dozens of times. The property is fantastic and the long tenured staff do a great job. The food in the restaurants is excellent and I really appreciate the free early morning coffee. Finally, you can't beat the location if you are coming to Harvard.
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Review collected in partnership with this hotel
The stay was one midweek overnight, at $365.32. The hotel is a construction zone inside and outside, with staff standing at the corners of the scaffolding tunnels to direct guests. From the first sight, as you drive up, it is unclear, with all the barriers, where you are supposed to pull in. I had to drive around the corner to pull over and call. They direct you into a garage ("park your car in Harvard Yard") where is is unclear where you should go, then you're faced with the interior construction zone of The Charles. So, nothing curbside if you follow those directions. Be prepared to roll your bag through a garage. It's uncomfortable to have guests meet you there for dinner, but we tried. So, it was over $650 for one overnight plus one dinner for 5 guests, for a mediocre room in a full blown construction zone. It would have been over $700 if we had to pay the parking. At checkout, when they asked "how was your stay," and I told them what they were calling "a facelift" was a serious detraction to being able to enjoy the outing, that they should have reduced their fees while under such extensive construction -- they directed me to the stripe of warning on their confirmation email that they were undergoing a facelift, and promised to subtract the $45 parking fee from my bill if I exited in a certain way from the garage. There are much better choices to be had in Cambridge. The Charles Hotel was not only nothing special for accommodations, but both the inside and out was an uncomfortable construction zone, for much too high a pricetag. Maybe there is something there under all the barriers, sheeting and scaffolding that would normally fetch such a price, but my experience was poor, so I won't be returning to find out. I'm giving them two stars. I am subtracting two stars for the construction zone, and one star for a worn and dingy room with an "off" smell.
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Did not receive any extra information and hotel did not go extra mile to make my stay memorable, especially when l was a first time visitor to the hotel.This hotel was recommended to me and my expectation was very high, but not met.
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Review collected in partnership with this hotel
The Hotel is a bit of a mess owing to renovation work. Hospitality touches were nonexistent and nothing is complimentary. Noisy air conditioning in room although the beds are very comfortable. Not worth the money.
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Review collected in partnership with this hotel
The fire alarm went off at 4:30am and there was little to no direction from the staff of the hotel about what was going on - except that the smoke detector went off because of the negligence of the hotel's construction workers. When we re-entered the hotel we could smell smoke and paint thinner. I didn't get back to sleep after the disruption and the hotel refused to refund the cost of my room for that night.
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Review collected in partnership with this hotel
Response from Alex Attia, General Manager at The Charles Hotel
Responded 3 weeks ago
Hi kaylawieche, We do apologize for the inconvenience caused by the false alarm. Taking care of our guests is our primary focus, so we are doing everything possible to reduce service interruptions during our exciting lobby renovation. We appreciate your patience as it finishes this spring. If you have any further feedback, please do not hesitate to reach out directly at aattia@charleshotel.com.
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PRICE RANGE
$274 - $576 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
charles hotel cambridge
LOCATION
United StatesMassachusettsCambridge
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Frequently Asked Questions about The Charles Hotel
Which popular attractions are close to The Charles Hotel?
Nearby attractions include Harvard University (0.2 miles), Harvard Square (0.2 miles), and Harvard Cooperative Society (0.2 miles).
What are some of the property amenities at The Charles Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Charles Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Charles Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Charles Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to The Charles Hotel?
Conveniently located restaurants include L.A. Burdick Handmade Chocolates, The Hourly Oyster House, and Border Cafe.
Are there opportunities to exercise at The Charles Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Charles Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Cambridge.
Are any cleaning services offered at The Charles Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Charles Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Charles Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.