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Charles Hotel

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Charles Hotel
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1,133 Reviews from our TripAdvisor Community

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Showing 1,104: English reviews
New York City
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed yesterday NEW

Not sure if new ownership but this place has changed and not for the better. George Orwell has arrived at the Charles. The volume on the TV is fixed and will not go above a certain level (not making this up either). Unless you are sitting 6 inches from the TV you cannot hear it. Similarly the AC is fixed... More 

Helpful?
1 Thank Travelingirl2010
Delhi
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

The lobby is quite ordinary with a few desks and it can take time when lots of people are checking out. The rooms are small and few electrical points but clean. The breakfast was decent (few options but good quality food). The pool is a small one and a few floors up (indoor). The best part is that its next... More 

Helpful?
Thank soodmanu
Bossier City, Louisiana
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

The entire hotel staff from bellmen to front desk to service were beyond wonderful! They 'bent over backwards' to ensure that my needs were met and did so with a smile. The rooms were exactly as shown on the Charles Hotel website. The accommodations, while nice, were a bit small for the price, in my opinion. The rooms were extremely... More 

Helpful?
Thank Kathryn H
Austin
1 review
3 of 5 stars Reviewed 3 days ago NEW

Great location if you are spending time at one of the area schools. Despite the "24/7" room service, they didn't answer their phone at 11:00pm and took 20 minutes to call me back after I contacted the front desk.

Review collected in partnership with this hotel

Helpful?
Thank Laurel S
Toronto, Canada
Level Contributor
1,174 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 378 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Well not everything can be grand at Harvard. It's a rather ordinary looking hotel inside and out. The front desk staff are very friendly and accommodating and liked the restaurant as well. You don't really need more when visiting your kids.

Helpful?
Thank wasntme58
Norwich
1 review
3 of 5 stars Reviewed 1 week ago

The location was great, the room was great but the staff was not overly friendly or helpful. We did not use the spa or the dining services so I cannot speak to those services or staff. We would stay here again but I don't have high expectations of being treated as a valued customer.

Review collected in partnership with this hotel

Helpful?
Thank jessicaaU1901PV
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback. We are terribly sorry to hear your stay did not live up to your expectations. The service you received is certainly a departure from our standards here at The Charles, and we hope to have the opportunity to make it up to you during future stays. Sincerely, Alex Attia General Manager More 

Queens Village
1 review
4 of 5 stars Reviewed 1 week ago

Too pricey, My trip was paid for. Great location, lively. The staff that tended to the conference was great. I have a gluten allergy and that was a handled ok by the conference staff. Rooms are spacious.

Review collected in partnership with this hotel

Helpful?
Thank muizat
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your experience with us. We greatly appreciate your feedback and hope to welcome you back soon. Sincerely, Alex Attia General Manager More 

Pleasanton
1 review
5 of 5 stars Reviewed 1 week ago

Excellent service and overall facility, very nice gym, very friendly staff. Good location in Harvard Square. However, very pricey, and if I my employer was not paying for this trip, I could not have afforded to stay here.

Review collected in partnership with this hotel

Helpful?
Thank josephcH9273CP
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing such a thoughtful, 5 star review. We are happy you enjoyed your time spent with us and hope to see you back at The Charles very soon. Sincerely, Alex Attia General Manager More 

San Francisco, California
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderfully surprised that the rooms are renovated. New furnishings, a quite huge flat screen TV with HD channels, and the bathrooms have been updated. The bathroom update is notable because it is no longer a tub shower but a nice marble and glass shower. This update was long overdue, or maybe it is because of the room type I got... More 

Helpful?
Thank MillionsRoadWarrior
alexattia, General Manager at Charles Hotel, responded to this review

We are delighted to hear you enjoyed our newly renovated guestrooms. Thank you for sharing your feedback and we hope you visit us again sometime soon. Sincerely, Alex Attia General Manager More 

Saint Louis
1 review
4 of 5 stars Reviewed 1 week ago

Overall, my experience was very good. My only comment is that some of the hotel expenses are outlandish, for example, to have a pitcher of tea delivered to my room cost me over $18.00, which inlcuded a room service fee, as well as gratuity.

Review collected in partnership with this hotel

Helpful?
Thank 140chellieb
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback along with your suggestions for improvement. We value your opinion and want to thank you for giving us the opportunity to improve. Sincerely, Alex Attia General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 

Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138-5780
Location: United States > Massachusetts > Cambridge
Price Range: $283 - $758 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charles Hotel Cambridge
Hotel Style:
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#6 Business Hotel in Cambridge
#11 Family Hotel in Cambridge
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