We had a birthday weekend trip as couple in Milano and the service provided by NH Milano Concordia was perfect. The receptionists are amazing: they took care of every aspect of our trip: restaurants, transportation, preparing a birthday cake, ensuring we can deposit our luggage the last day next to our train station meanwhile we hang out... We took a breakfast at the hotel and the food was just delicious. The place was clean and comfortable. I highly recommend this hotel and I will return with pleasure. :)
1. Front office assigned our 2 rooms on the 3rd floor. We then requested a higher floor. Reply was, NO ! Even though the hotel was visibly quite due to convid-19 outbreaks in Lombardy. 2. Restaurant does not open for Breakfast until 07:00, so we requested if they could pack one for us as we were leaving for the airport at 07:15. Reply was NO !! 3. Complimentary bottle water not supplied. No matter, we have our own. 4. We have our own beverage sachets too! We requested for a kettle and cups, nothing else. Reply was NO !! , only in superior rooms !! Eventually they got us 2 cups and a jug of hot water for 4 of us. 5. Rooms have seen better days. Certain areas needs repairs and the whole wooden floor was covered with black streak marks. 6. Shower was only rainfall type with no additional hand held, so you will get your hair very wet. 1 disposable shower cap provided..... made for sharing with wife? 7. Need to ask for room slippers. 8. We paid £77 per room per night. Not top dollar, nor was this basement bargain prices. But we do expect some sort of minimum standard associated with a 4* hotel and we did not received any. Even some mama-papa B&Bs does better ! 9. To summarise, this was the 1st time we booked and stayed in a NH group of Hotels and will be the last. SHAME !! 10. Finally and fortunately, we booked our stay via a major online hotel room reservations group. They were very polite and efficient. They got us a full refund for the 2 remaining nights that we cancelled. KUDOS to this lady agent !!…
everything was perfect! Very nice soft bed and pillows. We had a free upgrade to superior room as there was a problem with the heating in our room. Breakfast has a great variety to choose from. Location also great. One block away from metro station.
As always I can trust NH to take Good care of our family. Even though it is not on a central location, has a quick acces to public Transport. Very good buffet breakfast, well maintained facilities and cleaning service. Staff members willing to make you feel at home!
Hotel is good and clean. Breakfast is splendid but I'd like to have more choices of coffee. Location is rather easy to reach with Metro (red line) but the walkway from metrostop to the hotel is narrow. Not too many restaurants in this area.
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