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Quality Inn & Suites

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111 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Bushnell
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Room cleanliness was excellent and comfortable. Breakfast was good. On weekends during the summer, youth baseball teams are staying at the hotel. There was minimal supervision of the youth by adults/coaches and large families. Horseplay in the pool was rampant and a lot of the time there were no adults present in the pool area. The youth were running and... More 

Helpful?
Thank Steven D
Olathe, Kansas
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is just off I-72 and close to lots of great shopping and dining on the southwest side of Springfield. We found the staff friendly and helpful, but the lobby and hallways are a bit dark, and the morning breakfast average. Rooms are comfortable, but not as nice as other Quality Inns/Suites we have visited.

Helpful?
Thank Greg782
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

First off, the room was listed on their website as "Mobility Accessible, Roll-In Shower", and my reservation confirmed that. I need a roll-in shower, and when we got there it turns out the hotel has no rooms with roll-in showers! If management cannot even get their website right, what else will go wrong? Well, we learned. The hotel had a... More 

Helpful?
Thank SnoopAndTell
Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 29, 2016

I recently returned home from an extended stay at this hotel. The staff are all welcoming and considerate. The GM, Rod, goes out of his way to be sure the stay is comfortable. I was there for several weeks and the staff was extremely helpful and considerate. The only complaints I have is the wifi in my room was slow... More 

Helpful?
Thank GSD56
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm pleased to see that your overall stay was an enjoyable one! It was our pleasure to accommodate you. We will look forward to your future stays. Sincerely, Rodney Mundhenke General Manager More 

Galesburg, Illinois
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 2, 2016

Check in was smooth and easy, and the guy working (he had long hair, didn't catch his name) was extremely nice and welcoming. He let us check in about 45 minutes early because our room was ready. Breakfast is good, not a bad variety. The window's open all the way, and there's a screen, so that was very nice. We... More 

Helpful?
Thank Kari H
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your review. I 'm pleased to see that, overall, you enjoyed the accommodations. It was our pleasure to accommodate you and we will look forward to future stays. Sincerely, Rodney Mundhenke General Manager More 

2 reviews
1 of 5 stars Reviewed March 23, 2016

Pool and hot tub was completely filthy, got bit by a bedbug, found it killed it, left a note signed and took pictures. Left at 6 am when finding it and called to tell manager, I was promised a refund via money order in the mail and when I called to check on it I was told I wasn't getting... More 

Helpful?
Thank Telina M
Carterville, Illinois
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 22, 2016

I have traveled extensively, both for business but mainly for pleasure. My daughter lives in Springfield, Illinois and I try to get there every month. I recently joined choice plus, because of the cruises that I go on and I usually stay the night before in the city that I sail from. When I was planning on this trip to... More 

Helpful?
Thank Babe H
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, It disheartens me to read a review that a guest in my hotel could be so disgruntled over service provided by my staff or myself. I have managed hotels for 25 years , after majoring in psychology(the study of the mind and human behavior).I dedicate 60 to 70 hours per week to the Quality Inn and Suites... More 

Campton, New Hampshire
Level Contributor
77 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 7, 2015 via mobile

Passing through on my Route 66 adventure. After checking a few other hotels first, which were booked up, finally landed her. Quiet, clean and serves a Continental breakfast. Nothing fancy. Just looking for a bed for the night. Conveniently located next to McDonald's for a quick bite.

Helpful?
Thank ChristineNH
Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 12, 2015

I made an unplanned trip to Springfield. Which has evolved into an unexcepected extended stay. I travel with a German Shepherd helper dog, and we both were given a very sincere welcome. Everyone has been extremely courteous, friendly and do their respective jobs well and with pride. And it shows. I totally disagree with the earlier poster. I found this... More 

Helpful?
Thank GSD56
Kansas City, Missouri
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 9, 2015

We have been trying to work out some compensation for two nasty hotels in IL. This is one of them. For some reason we have had zero cooperation from Choice Hotels or the Springfield IL Quality Inn. The GM has done nothing at all. When I initially called Choice, a Choice representative assured me that Choice would do nothing for... More 

Helpful?
Thank JazzyAzy
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Quality Inn & Suites, a Springfield IL Hotel near Abraham Lincoln Presidential Library & Museum.Conveniently located off Interstate 72 in the heart of Springfield's premier shopping and entertainment district, the Quality Inn & Suites® hotel is near the Abraham Lincoln Presidential Library & Museum, Knight's Action Park & Caribbean Water Adventure, White Oaks Mall, University of Illinois at Springfield, Lincoln Home National Historic Site and the Illinois State Fairgrounds.This Springfield, IL hotel is surrounded by a variety of restaurants and entertainment venues, including a comedy club and movie theater. With easy access to downtown, our hotel caters to the needs of both business and vacation travelers. ... more   less 

Additional Information about Quality Inn & Suites

Address: 3442 Freedom Dr, Springfield, IL 62704-6516 (Formerly Comfort Inn)
Location: United States > Illinois > Springfield
Price Range: $83 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 66
Reservation Options:
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Also Known As:
Comfort Hotel Springfield
Comfort Inn Springfield
Springfield Comfort Inn
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