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Crowne Plaza Springfield

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3000 South Dirksen Parkway, Springfield, IL 62703
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Crowne Plaza Springfield
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280 Reviews from our TripAdvisor Community

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Marshall, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We recently stayed two nights at this hotel while my husband attended a conference there. Our room was clean and was updated. We had a comfortable king bed. The pool was exceptional. The water was heated and the whirlpool was a good temperature as well. The pool was clean and well maintained. We found the staff helpful and courteous. The... More 

Helpful?
Thank asf75
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

For around $95, property was clean and room was pleasantly fresh and updated. When entering the room, expectations were surpassed. Shower space was large and shower head was outstanding. Staff members were nice. There are many restaurants within a brisk walk.

Helpful?
Thank focusedtraveler
Kansas City, Missouri
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

The room was not clean. There was urine on the seat, spots on the counter and some gross carmel candy looking stuff on the wall. When I called the front desk , his reply was thank you, have a good night. No apology or anything. NEVER STAYING THERE AGAIN.

Helpful?
Thank rpsavon
Kraig P, General Manager at Crowne Plaza Springfield, responded to this review

I'm very sorry for your experience as it's very rare we have these kind of issues. I'm especially concerned about not only the cleanliness but our response was unacceptable. Please feel free to email me directly at kpomrenke@cpspringfield.com so we can continue the conversation as I do want to talk with you more. More 

Travelers are raving about these Springfield hotels

Bengaluru (Bangalore), India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 3, 2016

This is a good place to stay in Springfield. We liked the hotel ambience and had a peaceful stay. Breakfast is not that great. They have a smaller spread that what I had expected. They have good service and a very clean facility. Very good for both business and leisure

Helpful?
Thank Ashutosh D
Manhattan, Kansas
Level Contributor
73 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 29, 2015

This is a niice hotel but a little dated. The rooms, however, were very nice though and updated. In addition, the rooms were quite large. The staff was VERY helpful. We enjoyed our stay and would certainly stay there again.

Helpful?
Thank kristina010
Kraig P, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your review of our hotel. We are emerging from a massive renovation thanks to new ownership and appreciate all the comments about our hotel services and staff. Happy New Year! More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 19, 2015 via mobile

Many of the hotels amenities were not available during our stay due to renovations, even an overnight without water, but we did get a nice price break because of it. The hotel is fairly large for its footprint and is obviously dependent on conferences more than your average single travelers. As such it has a good array of places to... More 

Helpful?
Thank J S
Kraig P, General Manager at Crowne Plaza Springfield, responded to this review

Thank you very much for the review and I'm sorry the Holiday Inn Express was not available for you when you checked in, we are in the final stages of wrapping up that renovation and the difference will be stunning. I hope you and your family have a great Christmas and thank you again for your review. More 

Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed December 18, 2015

Overall I had a very nice experience at this hotel. The room was clean when I got there, comfortable and it was very quiet. I did have 2 problems. I stayed 2 nights and my room was not cleaned at all. I did not expect clean linens or towels but the garbage being emptied would have been nice. I told... More 

Helpful?
Thank Jennifer E
Bloomingdale, United States
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 10, 2015

clean and everything worked! shower warm water - fitness center and pool area open and clean. Meeting spaces nice. Rooms a bit cold and good space check in was quick and easy. easy check out and bill under door.

Helpful?
Thank Kim M
Kraig P, General Manager at Crowne Plaza Springfield, responded to this review

Thank you Kim for your review. I'm the new Gm of the hotel and appreciate all the comments so we can share with our associates and continue to improve. More 

Denver
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 25, 2015

My husband and I are returning to Springfield for Christmas this year. I booked our room at the Hilton Gardens next door to the Crowne Plaza for this visit. Last year, we stayed at the Crowne Plaza thinking we were going to upgrade our stay and splurge a little. Well, that was a bust. Although, this review is 1 year... More 

Helpful?
2 Thank HighRanch
IHGCare, Guest Relations Manager at Crowne Plaza Springfield, responded to this review

Dear HighRanch, Thank you for taking the time to write a review of our hotel. It is truly regrettable that you did not fully enjoy your stay with us last year. Allow me to also apologize for any inconvenience you may have experienced with some of our amenities, particularly our beds. I would have preferred you had a better stay.... More 

Chicago, Illinois
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 10, 2015

I attended the IETC conference again this year. Last year I wrote a pretty harsh review as there were a lot of issues with this property. This year, they seem to have pulled things together. While it is a phenomenal venue to hold a large conference, my room last year had peeling wall paper and red stains on the wall.... More 

Helpful?
Thank ericb67
Joseph Z, Guest Relations Manager at Crowne Plaza Springfield, responded to this review

Thank you for taking your time to write a review of our hotel, especially as a repeat guest, and repeat reviewer of our hotel. We are glad to see that the our efforts to not only renovate the physical hotel, but also the efforts of the new senior Management team to increase the service levels are being recognized by our... More 

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