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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
All reviewsdouble treecookiesconvention centerfront deskabraham lincolnwithin walking distanceparking garagenice hotelroom serviceold state capitolheart of downtownbreakfast buffetper daybusiness tripupon checkhistorical siteswould definitely stay here again
Was in town for a business conference and the team at this hotel were nothing short of amazing! Valet attendant was very personable, Check in was quick & smooth, rooms were great, & food was amazing! Can't wait to get back there this summer!
Review collected in partnership with DoubleTree by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
My wife and i had a great experience at this hotel. In addition to the pleasant interaction with the desk personnel, the valet and the woman serving the morning breakfast were outstanding. It was an excellent breakfast. The entire structure was very clean.More
Thank Wilton14
Response from Robert S, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton HotelResponded April 7, 2018
Dear Wilton14,
Thank you for your 5 star rating and for staying with us in Springfield. Our team especially enjoyed reading:
"the valet and woman serving the morning breakfast were outstanding"
"it was an excellent breakfast"
and..."the entire structure was very clean"
When you make...More
I stayed two nights while in town for a conference. The staff was friendly and attentive from start to finish. I used the shuttle from the airport to the hotel and a cab company recommended by the hotel for my early morning flight. I also...More
My husband and I stayed here two nights to visit the Lincoln sites. This hotel is within easy walking distance of Lincoln's home, his Law Offices, the Museum and the Presidential Library. (Museum is terrific - Library strictly for research, nothing on display.)
Our room...More
The constant train whistle day and night is clearly heard in hotel room. Bathtub enamel was chipped. Upon check in you were not told that there were vending machines and ice on each floor. Poor communication.More
Review collected in partnership with DoubleTree by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank ekt9000
Response from Edgar C, Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton HotelResponded 4 days ago
Thank you for the information. We appreciate and value any information that our guest may offer. We have forwarded your comments about the chipped tub to our engineers. We will also look into the signage on the Floor about the soda and Ice machines. It...More
Response from Robert S | Property representative |
Dear oompahdave,
Thank you for the question. It is one that has come up a few times, and we see an opportunity to better define on our web-site (which we are in the process of doing).
Our Business Class rooms and suites... More
Dear oompahdave,
Thank you for the question. It is one that has come up a few times, and we see an opportunity to better define on our web-site (which we are in the process of doing).
Our Business Class rooms and suites, all include refrigerators. There are several other rooms in the hotel that do include refrigerators (as well as a few portable refrigerators). We take this request and prioritize based on the Hilton HHonors level associated per guest request.
To guarantee a refrigerator, I always recommend booking the Business Class room.
There are microwaves on almost every floor next to the ice machine. Guests find these convenient.
Please send me an email (which is first name - period - last name at Hilton) or feel free to call so we can mark your request for refrigerator. We look forward to your arrival.
Best Regards,
Robert Sabin
General Manager
President Abraham Lincoln Springfield - a DoubleTree by Hilton
217-321-2439
There is a large parking structure next to the hotel for downtown parking. Self park for travelers is $7 per day and $13 for valet parking. Only the first two levels open into the hotel any other level requires you to exit... More
There is a large parking structure next to the hotel for downtown parking. Self park for travelers is $7 per day and $13 for valet parking. Only the first two levels open into the hotel any other level requires you to exit the structure and walk around to the hotel entrance. We attended a veterans of Foreign Wars Convention and we were given a card to offer when exiting to give us free parking which saved us $21 for the 3 day stay, but that was a special offer for Veterans only.
