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BEST WESTERN Clearlake Plaza

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173 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Clearlake Plaza
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Showing 165: English reviews
Carrollton, Ohio
1 review
4 of 5 stars Reviewed June 21, 2016

Nice clean rooms.Very quiet.Great staff. Night front desk clerks were very nice. Housekeeping did a great job cleaning our rooms. Good breakfast choices.All night coffee and tea if you want. Starbucks and Mcdonalds close to hotel. Would definitely stay again.

Helpful?
Thank auntvamp55
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear Guest, Thank you for taking time & posting a review on tripadvisor. We pride ourselves in providing excellent service to each of our guest.What a pleasure it was to har about your positive experience with us. Thank you for acknowledging the great customer service you received during your stay with us. Thank you. More 

2 reviews
1 of 5 stars Reviewed June 15, 2016 via mobile

This hotel was not up to Best Western standards. It is not in a good area, very small, and had issues with a/c. The agent at check in was very nice and did her best to resolve issues. Poor girl also had to work the audit due to a no show employee. She was still friendly in the morning tho.... More 

Helpful?
Thank 695kathrync
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 22, 2016 via mobile

The hotel has an indoor pool and we did get an additional bed as we asked for. The wlan worked well. The staff was very friendly and the breakfast was ok, nothing special. The rooms had been clean. Would stay there again.

Helpful?
1 Thank GernotHinteregger1
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear Guest, Thank you for posting review on tripadvisor. What a pleasure it was to hear about your positive experience with us. Thank you for acknowledging the great customer service you received during your stay. We hope you will come back & see us again soon. More 

Altamont, Illinois
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 17, 2016

Very clean hotel with great staff. The pool looked nice as did the fitness center, but neither of us used either one. Very comfortable bed and very quiet all night. Breakfast was good and plentiful. This hotel was very reasonably priced, yet the quality was comparable to the high end hotels.

Helpful?
1 Thank MarilynSnIL
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thank you for posting a review on trip advisor. What a pleasure it was to hear about your positive experience with us. Its our goal to be the friendliest hotel staff in town & of course offering clean & comfy accommodation. We would like to extend a warm thank you & invite you to stay with us agaon... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 17, 2016 via mobile

Hotel was very clean, staff was fine.The bed was horrible.I found it comfortable enough but wife woke up with bad back pains. Every time you moved,rolled over the bed made a creaking sound. It wasn't the bed frame but the mattress. Must have been a cheap one.Had problems with the ac. Room was stuffy and ac fan wouldn't run but... More 

Helpful?
1 Thank John7382
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, I am so sorry you found our beds uncomfortable they are brand new beds replaced in Oct 2015. My sincerest apologies about the A/c. A/c temp u can set lowest is 65 degrees. We pride ourselves in providing excellent service to each of our guest. Again i do apologize for any discomfort. Thanks you More 

Overland Park, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2016

Clean hotel with great staff! Had no issues! I did not use the pool, but it looked nice. The fitness center was nice. Did not have the breakfast, but it looked and smelled good. I just don't do breakfast, so nothing against the hotel.

Review collected in partnership with Best Western

Helpful?
1 Thank Kelly C
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear kelly. Thanks for offering a review from your recent stay with us.Its our goal to be the friendliest hotel staff in town & of course offering clean & comfy accommodation. Every guest is important to us & knowing you had a great stay is wonerful news. Thanks again & hope to see you in future. More 

Las Vegas, United States
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 11, 2016

The staff was must helpful in suggesting great places to eat dinner. We were also given accurate directions for each and found all recommended very good with excellent service. We also were given great maps for the area to help us get around the areas out of town, as well as great directions for all the eating establishments we visited.... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Joan D
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thank you for posting a review on trip advisor. What a pleasure it was to hear about your positive experience with us. Every guest is important to us & knowing you had a great stay is wonderful new. Thank you for acknowledging the great customer service you recived during your stay. We appreciate you staying with us at... More 

Rckfrd, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 2, 2016

Although I was assured the whole hotel was a Non-Smoking hotel, as soon as I opened my room door it was evident that my room had either been a smoking room in the past or some recently had been smoking in it. There were also no usual toiletries provided.

Review collected in partnership with Best Western

Helpful?
1 Thank Debra K
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear Debra, I truly apologize regarding the smoke odor in your room. While we make every effort to make sure our smoke free hotel stay smoke free, some times that policy is vioated. If front desk was notified they would have gladly move you to a diffrent room. Please except our apologies. Our goal is to provide excellent service to... More 

Massillon, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 27, 2016

The staff was very helpful and courteous. They even aided me in a place to park my semi. Very clean and well kept facility. Bed was very comfortable. Internet was not slow and TV channel selection was excellent. Would highly recommend. Places to eat nearby and easy access to facility. Quiet with very little traffic noise. Near to interstates.

Review collected in partnership with Best Western

Helpful?
2 Thank Thomas P
Rockford, Illinois
Level Contributor
211 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed April 12, 2016

Our family of three (2 adults and 1 child) stayed at this hotel while visiting Springfield. We visited many of the Abraham Lincoln sites. *Check-in was quick and easy. *The room was clean and comfortable. *Breakfast was fine. I've had better at hotels, but it was acceptable and well stocked. *Noise level was quiet. There was some type of youth... More 

Helpful?
2 Thank RoadTripfromIL
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review

Dear guest, Thank you for sharing your feedback with us. Our goal is to provide excellent service & clean room. I am very happy to hear you enjoyed your stay with us. We look forward to your future stays with us. thanks you. More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast

Additional Information about BEST WESTERN Clearlake Plaza

Address: 3440 E Clear Lake Ave, Springfield, IL 62702-6210
Location: United States > Illinois > Springfield
Price Range: $87 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Clearlake Plaza 2.5*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Springfield
Springfield Best Western
Hotel Style:
#11 Business Hotel in Springfield
#13 Family Hotel in Springfield
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