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Castello Village Resort

AMOMA$38*
View Deal
#9 of 20 Hotels in Sissi
Certificate of Excellence
05/14/2017 05/15/2017
1 room 2 adults 0 children
$50*
$38*
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$49*
$50*
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Castello Village Resort
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317 Reviews from our TripAdvisor Community

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Showing 155: English reviews
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Reviewed February 22, 2017

This holiday was a shambles before it even began. When booking the holiday through a1 travel they had the 5* sister hotel (Castello Boutique Resort and Spa) as the name of this hotel so we thought we were staying there until we received the invoice with the CORRECT name on. Upon arrival we went to check in at reception to...

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Helpful?
1Thank paigeclark94
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

We would like to thank you for taking time to share your review regarding your experience at Castello Village Resort. As we endeavor to always be aware of the opinions of our guests and are always improving our high standards. We have all the respect to your comments for our hotel, and we are excited to announce its renovation which...

Glasgow
Reviewed December 30, 2016

We booked into the hotel very late at night and were immediately disappointed with the room. It was very basic and the shower was a tray with a shower curtain. The following day we spoke to Dimitrios who couldn't have been any more helpful. He changed our room to a lovely room with fabulous bathroom. He hotel is being upgraded...

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Helpful?
1Thank Bessie58Glasgow
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to tell us some points of your recent stay in our hotel. Unfortunately it seems you have left our hotel with a bad impression, which is a shame as we wanted to make our very best to satisfy our guests’ every need. Allow me to say that we have big respect for all our...

Salford, Manchester
Reviewed November 20, 2016

We travelled back to the Hotel in July 2016 after a three year break away trying other destinations and as a couple instead of with the 3 children who have griwn up coming here due to the safe relaxed atmosphere this Hotel offers to families. As with our previous stays over the last 15 years we were not disappointed. Our...

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Helpful?
Thank Nikki1908
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Many thanks for your positive, rewarding and encouraging comments in relation to your multiple accommodations at the Castello Village Resort. We are glad to read that a pleasant stay at our hotel and that all of our services were again at your full satisfaction. We certainly look forward to welcoming you back and extend once again the warm and well-known...

Godalming, England, United Kingdom
Reviewed October 26, 2016 via mobile

I visited this hotel very recently & was pleased to report that we were upgraded to the sister hotel Castello Boutique Spa which is a five star hotel. The reason for this was that a flight had been cancelled and residents had to stay on. We were shown around the Castello Village Hotel the day after we arrived as we'd...

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Helpful?
1Thank Steve B
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your feedback for Castello Resorts with us. As we can see from your comments you were indeed satisfied with your accommodation upgrading and found everything as you expected and our staff even beyond expectation. It will be a pleasure to host you again, and we look forward to welcome you back at...

Germany
Reviewed October 26, 2016

Important: A bartender informed us that the hotel will be renovated once it closes for the season this year. So some of the things I’ve written about in this review may not apply anymore for the vacation season of 2017. Arrival The village of Sisi is about a 45 minute drive from Heraklion Airport; it would be faster (it isn't...

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Helpful?
1Thank HDBGermany
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to tell us so many points of your recent stay in our hotel. Unfortunately it seems you have left our hotel with a mixed impression, which is a challenge for next season, after Castello Village Resort’s renovation and our wistful longing to make our very best to satisfy all the guests. We suppose that...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed October 13, 2016 via mobile

I have problem with booking and they resolve my problem very quickly. Nice place to have relax. Very good hotel and service!!!!!! Special thanks to manager hotel and all team! Advicing visit this hotel. George

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Helpful?
1Thank A TripAdvisor Member
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you very much for sharing your experience about your recent stay at our hotel. It was a pleasure to read that the hotel staff was able to accommodate your every need. On behalf of the whole team of Castello Village Resort, I would like to thank you for the motivating comments. It is an honor for us and it...

Holmfirth, England, United Kingdom
Reviewed October 12, 2016

Just arrived back from a week here in a sea view apartment. Lovely apartment and cleaned daily despite it saying every other day on info sheet. Apartment 455 had a huge balcony which would have been great for a couple of sun lounges, but on asking if we could hire two we were told it was against health and safety,...

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Helpful?
1Thank Margaret M
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

We would like to thank you for taking time to share your review regarding your experience at Castello Village Resort. We do appreciate your feedback and we continue to strive to improve our standard of service at all times. We try to do our best to always make the stay of our guests the most enjoyable and having any feedback...

Shropshire
Reviewed October 10, 2016

Arrived back last week after 10 days at this hotel. As we booked rather late, we only had a choice of a studio apartment. These are VERY BASIC!! I had to push the dressing table in front of the door in order not to stub my toes every time I manoeuvred from the side of th bed! The bathroom is...

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Helpful?
1Thank Billshaz
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for the review that you have posted on Trip Advisor. As we endeavor to always be aware of the opinions of our guests and are always improving our high standards. Furthermore, I would like to thank you for your kind words about the hotel’s staff. We have all the respect to your comments for our hotel, and we...

Wrexham, United Kingdom
Reviewed October 9, 2016

We arrived back after 10 nights at this hotel and words cannot give enough praise to the hotel! The staff are the most courteous, helpful and welcoming people I have ever come across (evey single one of them) nothing is too much trouble for them. The chef serves up the highest quality and absolutely delicious food which is a different...

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Helpful?
1Thank mazgreen2016
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your experience with us and for writing such a wonderful review. Your comments are highly appreciated. It was certainly very rewarding to all of us at the Castello Village Resort to read that you had a pleasant stay in our hotel and that you were especially pleased with the staff, cleanness, food...

Lancashire, United Kingdom
Reviewed October 7, 2016

I can't speak highly enough of the Castello Village. As so many other people have said, the staff are really welcoming and and the hotel is clean, comfortable and imaginatively designed. The restaurant has a lovely tree planted courtyard area allowing both indoor and outdoor dining with the helpful, friendly staff. The food was great with lots of variety on...

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Helpful?
1Thank Zeentee
KRITSOTAKISNIKOS, Γενικός Διευθυντής at Castello Village Resort, responded to this review

Thank you for taking the time to share your review with us here on TripAdvisor. Thank you as well for your precious words for our valuable staff. Your feedback is of great importance to us. We continually strive make every effort to ensure that the service is of the highest standard and kindly let you know that your comments are...

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05/14/2017 05/15/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located in the picturesque seaside village of Sissi, Castello Village is a bungalow-apartment complex, built around a series of pools and bars. The buildings are laid out like a village, with each studio and apartment self-contained for privacy and comfort. Constructed in a traditional Cretan style, the resort has colourful buildings, abundant gardens, sundrenched terraces, panoramic sea views, and an imposing mountain backdrop.The resort is famous for its friendly, attentive staff, who are always on hand to meet guests' needs and make sure they enjoy their stay. It is a family hotel, where your children can enjoy every minute of their holidays, in a safe environment, attended by qualified staff.With delicious food, a warm, relaxed atmosphere, and a day-and-night programme of activities and entertainment, Castello Village is the perfect destination for a relaxing family vacation or a romantic holiday.Yet the resort is only a few steps away from the centre of the lively village of Sissi, with its numerous bars, coffee shops, tavernas, restaurants, souvenir shops, and boutiques.With personal service from a modern management team and fully trained staff, guests can be assured of the highest standards of comfort, relaxation, and enjoyment at this popular holiday destination. ... more   less 

Additional Information about Castello Village Resort

Address: Papatheodorou, Sissi, Crete 724 00, Greece
Location: Greece > Crete > Lasithi Prefecture > Sissi
Price Range: $41 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello Village Resort 3*
Number of rooms: 95
Reservation Options:
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Also Known As:
Castello Village Sissi
Castello Village Resort Crete/Sissi
Hotel Style:
#5 Spa Hotel in Sissi
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Questions & Answers

Here's what travelers have asked, with answers from Castello Village Resort staff and other travelers.
17 questions
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Questions? Get answers from Castello Village Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't be afraid to ask to change rooms”
Bessie58Glasgow, Dec 30, 2016 | Read review
“Sea view is worth the upcharge! Ideally at the lower bar, as it closes early.”
  • Balcony of room 403
  • Closet space...
  • Room 353
HDBGermany, Oct 26, 2016 | Read review
“Sea view a must”
326MargaretM, Oct 12, 2016 | Read review
“Sea view room was stunning”
mazgreen2016, Oct 9, 2016 | Read review
“Room 104 opens on to the poolside, handy if you intend to spend much time there and is also handy for reception, the bar and the restaurant.”
Zeentee, Oct 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
AMOMA
$38* /night
View Deal
Expedia.com$49
Booking.com$50
Priceline$50
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
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