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Extended Stay America - Omaha - West

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Extended Stay America - Omaha - West
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49 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Des Moines, Iowa
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My fiance and I stayed here last weekend in the 2 bedroom suite this location had. There were stains all over the floor (looked like blood to me), under the kitchen sink there were food partials and looked like an excellent breeding ground for bugs, the floors were sticky in both the bathroom and kitchen and the bathroom smelt like... More 

Helpful?
Thank hdingeman
Level Contributor
10 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Unfortunately, my 23-year-old brother has cancer and is being treated at Methodist Hospital in Omaha. I have a very demanding job and children of my own and NEEDED a place to be able to rest and sleep as I live several hours away. I booked this hotel for my mother and myself so that we could take turns sleeping and... More 

Helpful?
Thank Kassey O
Manager_11525, Manager at Extended Stay America - Omaha - West, responded to this review

Thank you for your recent review of your stay. The condition of your room that you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with our housekeeping department as well as our Maintenance Department on the issues you described. The staff and I appreciate your comments, as it will only... More 

Fountain Hills, Arizona
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 26, 2016

The facility is in need of a redo. When you enter the building it has a smell of cigarette smoke throughout the building. The furniture needs to be updated. The rooms are large and roomy and the beds are comfortable. Location is excellent and close to good shopping and restaurants. The staff are excellent and friendly and it has a... More 

Helpful?
Thank deanhughson
Miami Beach, Florida
2 reviews
5 of 5 stars Reviewed January 11, 2016 via mobile

My husband and I came to Omaha for business. We found extended stay America west and immediately felt right at home. We originally checked in in November and checked out right before Christmas...we truly enjoyed our stay. The staff is amazing and they go out of their way to make sure you are comfortable and happy. The rooms are comfortable... More 

Helpful?
Thank Iaagudelo
Manager_11525, General Manager at Extended Stay America - Omaha - West, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments regarding our exceptional customer service. Once more, thank you for posting your review. We look forward to having you visit with... More 

Rockwall, Texas
2 reviews
1 of 5 stars Reviewed November 20, 2015 via mobile

I travel often for work and have stayed in a lot of hotels! I refuse to stay in places like motel 6 because of this type of filth! This will be the last time I ever stay with this brand! I think the most unprofessional thing during the trip is while I was checking in was the flamboyant guy was... More 

Helpful?
Thank Brent2006
Elwood, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 11, 2015

I found this facility sadly lacking. We requested a smoke-free room which we received. However, the halls reeked immensely of smoke, which in turn, permeated the room. I had the window open for my entire stay except for the last night. An air conditioner outside my window ran continually for all 3 days and nights (hence, my closing the window... More 

Helpful?
Thank Lakeretirement
Manager_11525, General Manager at Extended Stay America - Omaha - West, responded to this review

Your review for our hotel was recently brought to my attention. The odor issue you experienced are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will work with our staff to ensure that we are thoroughly cleaning and inspecting rooms prior to guest arrivals. Additionally, I am pleased to let you know that we... More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed October 4, 2015

All was superb!! The customer service was awesome, I was welcomed and provided detailed information related to all amenities. I resided in a deluxe studio, cleanliness was great and I loved the home like setting!!! A nice place to escape for me to focus on my doctoral studies, in a relaxing quality setting!!!!!!!! I will be back!!!! R.N., PhD Student

Helpful?
Thank Linda S
Manager_11525, General Manager at Extended Stay America - Omaha - West, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for... More 

Denver, Colorado
Level Contributor
139 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed September 23, 2015

Our first room had alot be desired, old carpet, next to laundry room and across from housekeeping, Was noisy. Second week asked to be moved and second floor room was so much nicer, quieter and carpet newer. Otherwise a normal extended stay. Can;t say all the staff are pleasant but a few were

Helpful?
Thank travlnjazz
Manager_11525, General Manager at Extended Stay America - Omaha - West, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your first room did not live up to expectations. I am pleased to hear that the second room was satisfactory for you. To uphold our company's high standards, we have been working to... More 

Omaha, Nebraska
1 review
5 of 5 stars Reviewed September 22, 2015

Our room was our home away from home during a two-week family road trip from Phoenix , and it was everything we needed. The location in Omaha is central to all points, and there are plenty of amenities, including a renowned hospital, within a one mile radius. The rooms are spacious to accommodate family, and the kitchenette is perfect to... More 

Helpful?
Thank L J
Manager_11525, General Manager at Extended Stay America - Omaha - West, responded to this review

I appreciate you taking the time to write such a glowing review of our property. I'm so pleased to hear that you enjoyed your stay with us and that our staff provided you with a home away from home experience. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Omaha, Nebraska
2 reviews
4 of 5 stars Reviewed September 18, 2015

I stayed here a week and I it was amazing! I have to say at first I was skeptical because the price was so much lower than all other hotels and it is an older hotel. The hotel is older but I loved it!! I travel a lot for work and have stayed in so many different hotels. The staff... More 

Helpful?
Thank amanda h
Manager_11525, General Manager at Extended Stay America - Omaha - West, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our comfortable accommodations, friendly staff and great value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Meeting Rooms
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Omaha - West

Address: 9006 Burt St, Omaha, NE 68114-2428 (Formerly Studio Plus Deluxe Studios - Omaha - West)
Location: United States > Nebraska > Omaha
Price Range: $87 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Omaha - West 2*
Number of rooms: 86
Reservation Options:
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Also Known As:
Studio Plus Omaha
Hotel Style:
#27 Business Hotel in Omaha
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