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402 Hotel #TheBigO

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2211 Douglas St, Omaha, NE 68102-1212
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Traveler (30)
Room & Suite (8)
Bathroom (7)

About

#85 of 88 hotels in Omaha
Location
Cleanliness
Service
Value
402 Hotel #TheBigO is an excellent choice for travelers visiting Omaha, offering a charming environment alongside many helpful amenities designed to enhance your stay. For those interested in checking out popular landmarks while visiting Omaha, Econo Lodge Omaha is located a short distance from Creighton University (0.5 mi) and Hot Shops Art Center (1.0 mi). Rooms at the 402 Omaha offer air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi. A 24 hour front desk is one of the conveniences offered at this hotel. If you are driving to 402 Hotel #TheBigO, free parking is available. Travelers looking to enjoy some crab can head to Jazz - A Louisiana Kitchen, Upstream Brewing Company, or 801 Chophouse. Otherwise, you may want to check out a Thai restaurant such as Bangkok Cuisine, Salween Thai, or Laos Thai Market. If you’re looking for something to do, Old Market (0.8 mi), The Durham Museum (1.0 mi), and Bob Kerrey Pedestrian Bridge (1.2 mi) are a nice way to spend some time, and they are all within walking distance of Omaha 402 hotel. Enjoy your stay in Omaha!
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Pets Allowed ( Dog / Pet Friendly )
Fax / photocopying
24-hour check-in
Room features
Air conditioning
Housekeeping
Microwave
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
72Reviews1Q+A7Room tips
Traveler rating
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Popular mentions
mommarat wrote a review Sep 2019
iowa16 contributions2 helpful votes
Wish I had seen the warning on trip advisor before I had booked this dump. Supposedly people with an investment in this property increased the positive reviews. I can say that is totally believable. I booked through Hotwire and will be contacting them. Ok so it’s a 2 and a half star place. Not expecting grandeur. I remember this place from my years living in Omaha. I haven’t been back in since I left in the 80’s so I don’t remember areas just by location. It used to be a not so good area and it still looks rather depressed. It’s not near the old market,not near any attractions but just on the outskirts of downtown. Close to Creighton University and the art museum. So we walk in and I can see the look that they are going for. Sort of modern and co with plastic plexiglass
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Date of stay: August 2019
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Response from glihotels, General Manager at 402 Hotel #TheBigO
Responded Sep 28, 2019
Dear mommarat, Thank you for taking the time to complete our online survey regarding your recent stay at 402 Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding customer service. I have shared your feedback with the staff about our professionalism in sight of all guests to ensure these types of situations are handled differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Omaha. Kind regards, Kristina Renshaw General Manager 402 Hotel (Omaha, NE)
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Sbg wrote a review Aug 2019
1 contribution
Dirty, holes in walls, non smoking room smelled like smoke. I tried to call the front desk but there was no answer. The attendant told me her phone didn’t work. There was a man sitting/sleeping on bench outside for hours. If you’re just looking for a mattress to sleep on that is only a few years past it’s good use... this place will do
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Date of stay: August 2019
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Response from glihotels, Manager at 402 Hotel #TheBigO
Responded Sep 28, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Since your stay here the hotel has been taken over by new management and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Alexa Gano Asst General Manager 4023459565
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ghostlytravels wrote a review Aug 2019
Kalamazoo, Michigan13 contributions1 helpful vote
Customer service is really important at a hotel, and they definitely don't have that going on at the 402 Hotel. Throughout the whole check-in process, I had to listen to the two front desk attendants complaining about their co-workers. They moved our room right next to the supply closet, so at all hours of the night, we could hear staff outside our room talking. The room itself was okay. I wouldn't stay here again unless I had no other choice.
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Date of stay: August 2019
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Response from glihotels, General Manager at 402 Hotel #TheBigO
Responded Sep 28, 2019
Dear ghostlytravels, Thank you for taking the time to complete our online survey regarding your recent stay at 402 Hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding customer service. I have shared your feedback with the staff about our professionalism insight of all guests to ensure handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Omaha. Kind regards, Kristina Renshaw General Manager 402 Hotel (Omaha, NE)
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corbin l wrote a review Aug 2019
Accra3 contributions2 helpful votes
I found three bed bugs in my room on the third floor of this hotel!!! Two adults and one baby, therefore bed bugs have been infesting this hotel for several weeks. I put them in a cup, went down to the receptionist and told them about the issue. He agreed it was bed bugs, issued us a full refund and gave us black trash bags for our things. I suffered multiple bites from these bugs, as well as the stress of having to leave the hotel immediately. You're welcome to take the risk of staying there, but be careful.
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Date of stay: August 2019
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Response from glihotels, Manager at 402 Hotel #TheBigO
Responded Sep 28, 2019
Dear Corbin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Since your stay here, the hotel has been completely taken over by new management, and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Alexa G. Asst General Manager 4023459565
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ErieKeyWest wrote a review Aug 2019
Key West9 contributions16 helpful votes
I cannot believe this hotel was redone only two years ago. There is clearly no maintenance staff, no housekeeping, the security door latch was broken, as was the outer window pains. The carpet had not been vacuumed, the room smelled of smoke, the sheets were thread bare and we discovered after we checked out that we'd been eaten alive by bed bugs. (Bed bug welts and allergic reactions occur later in the day after being bitten.). I turned the 402 into the Douglas County Health Department.
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Date of stay: August 2019
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Response from glihotels, Manager at 402 Hotel #TheBigO
Responded Sep 28, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Since your stay here with us, the hotel has been taken over by new management and we are steadily improving! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Alexa G. Asst General Manager 4023459565
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PRICE RANGE
$57 - $92 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
econo lodge omaha, omaha econo lodge
FORMERLY KNOWN AS
Downtown Omaha Inn
LOCATION
United StatesNebraskaOmaha
NUMBER OF ROOMS
59
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