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Doubletree Hotel Omaha - Downtown / Old Market

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Doubletree Hotel Omaha - Downtown \/ Old Market
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951 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Omaha - Downtown / Old Market
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Showing 948: English reviews
Chicago, Illinois
Reviewed November 4, 2015

Hotel nestled in the heart of downtown Omaha. I arrived after putting in a 12 hour day, in Lincoln. All I wanted was to eat, shower and sleep. Upon check-in I was greeted with a smile, and it was all a breeze. Got my cookie and went up to the room. First thing I did was check the pillows and...

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Helpful?
Thank esoteric24
Randy_E_Dee, Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for letting us know about your experience. I like to know when a guest experiences something less than standards. If I do not know about it, I cannot fix it. I do apologize that we did not follow through and get your pillows to you the first time. We definitely should have gotten it taken care of the...

Omaha, United States
Reviewed November 4, 2015

I could get a room upgrade as a Gold member, and got a presidential suite. I had a baby shower with around 15 people, and it was a so great experience. The room was spacious, and everything was clean and maintained well. The hotel provided a complimentary snack to the guest, and I liked it too. The greeting from a...

Review collected in partnership with DoubleTree by Hilton
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1Thank Hyun H
Randy_E_Dee, Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Hyun, As Emeril Lagasse would say--- BAM! We made your stay a perfect 10. We love our HHonors member. When possible we give upgrade to make your stay better. Getting the Presidential Suite for you baby shower sounds like it made the perfect 10 stay. When that baby is born and eating solid foods--- make sure the DoubleTree Cookie is...

El Paso, United States
Reviewed November 2, 2015

Great hotel, great breakfast. Sometimes staff is not willing to go the extra mile, even if they can do it ! You as a loyal customer / Diamond HHonors customer expects to receive at least the same welcome and benefits as they offer in other brands of the program, last time they were not really proactive on this.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Giovany Israel D
Randy_E_Dee, Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Giovany, I have to agree with you. We have a great hotel and a great breakfast. The staff was not as engaged as they should have been with the guest. I am new at the hotel and this was something I noticed upon my arrival. It is also to first thing I addressed and am working on. You would be...

Rapid City, United States
Reviewed November 2, 2015

We were trying to find a hotel in Council Bluffs but ended up in Omaha. Somehow we ended up at the back door of the Doubletree. I got to the front desk and talked to Mickey & Paul. I told them I was accidently at their hotel and was wondering about their rates. They gave each other a glance and...

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Helpful?
Thank Joleen Z
Randy_E_Dee, Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Joleen, This is the kind of review we love to get. It sounds like we nailed the perfect 10 stay for you. Your comments have been shared with all the staff that you mentioned. The DoubleTree Cookie is amazing. It is one of our signature services. We love to start each stay off with a fresh, warm DoubleTree chocolate chip...

Washington, United States
Reviewed October 26, 2015

I attended a Gov conference for 3 days, there were numerous complaints to include many rooms not being cleaned for the entire time. Towels were replaced when dirty ones were left outside door. beds were made like a 5 year old without any attempt to straighten the sheets or covers out. glasses and trash were left in place for the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Ezekiel D
Randy_E_Dee, Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Ezekiel, First let me start off by apologizing for your less than satisfactory experience during your stay. I will not make an excuses. I will address all these issues to ensure they are resolved for the future. Being a downtown hotel, there will always be a vagabond issue. We have strong security procedures in place to keep unwanted persons out...

ROCK RAPIDS
Reviewed October 25, 2015

Unable to lower the temp in the room. Went out for the evening of going to a few of the local taverns. The room temp was way to hot. Tried lowering the thermostat but room temp. Didn't change. Did not call the front desk because it was late and did not want to deal with it. oaisalksflaflkasflajsflkasdjfalksdfjlasflkasdkjfaflasdflksadfasfdsalksdfjaslkjdflkasdjfalkjdsflkjsadflksafljasflkasdjfalksdfjasflkasjfdlksadjflaskjdflkjasdjfalkjsdjfoiqwureoquweroiquwefnznvzfo[ajfds iaerqjewoiruna mcshfqliewjf;h

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank TIMOTHY H
Randy_E_Dee, Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Timothy, Thank you for letting us know that your stay was not a prefect 10. We are actually aware of the issue with the heating in the hotel. Not to go into too much detail, being an older property our system allows us to be either on heat or A/C. During the times of the year when the temperature changes...

Washington DC, District of Columbia
Reviewed October 24, 2015

Very efficient check in and check out, rooms are generous in size, well appointed. Excellent shuttle schedule to and from the airport. Walking distance to many eaters, so I opted not to pay the $17 for breakfast. Housekeeping complaints from others who were attending the same event as I was. All in all, pluses and minuses.

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Helpful?
Thank Anthony-Susan
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to write a review. You are correct in regards to our location. Some hotels are close to the airport and some are closer to the Old Market and restaurants. We are the only hotel that can say both. A plus, we are connected via enclosed walkways to several restaurants and shops. So our guest...

Burlington, Vermont
Reviewed October 24, 2015

As a frequent traveler, I've learned that the demeanor, conscientiousness and hospitality of a hotel's staff is 100% reflective of the culture developed by management. And it's this staff culture that will always make or break the guest experience. Unfortunately, management of the Doubletree hotel in Downtown Omaha has completely failed in this regard. The hotel is centrally located in...

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Helpful?
Thank TravelinVtDad
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for your review of our hotel. I could not agree with you more on several items you addressed. I will let you know that our hotel has completely changed out most of our management team within the last year, including the General Manager. Personally, I have been here for a little over one month. Our new management team...

San Antonio, Texas
Reviewed October 22, 2015

My wife, son, and I spent four wonderful nights here attending the Eighth Air Force Historical Society Reunion along with 300 other members, including 50 air-combat vets. We had a great time honoring the vets and listening to their hair-raising stories of air-combat in the skies over Europe and elsewhere. My wife's father was a member of the 44th Bomb...

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Helpful?
Thank Stuart Y
Randy_E_Dee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Stuart, Thank you for your great comments about our hotel. Being a veteran myself, I really enjoyed having the group in house. I am biased but I think our hotel has more to offer than most. We are the tallest hotel in Omaha, so no other hotel can offer to views we do. The 360 degree view of the city...

Sioux Falls, United States
Reviewed October 20, 2015

You have a great team of people who work at this property. All the people with whom we interacted were wonderful, great employees! The banquet food was good, too. The parking was reasonable and close. The swimming pool could be warmer.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Amy D
CDogDee, Director of Rooms Operations at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Amy, Thank you for taking the time to write a review about our hotel. At DoubleTree by Hilton we only believe in giving the best service possible. It sounds like we hit it out of the park for you. I will share your comments with our staff. They are always excited to hear the great comments guest make about them....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more   less 

Additional Information about Doubletree Hotel Omaha - Downtown / Old Market

Address: 1616 Dodge St, Omaha, NE 68102-1502
Location: United States > Nebraska > Omaha
Price Range: $127 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Omaha - Downtown / Old Market 3.5*
Number of rooms: 413
Reservation Options:
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Also Known As:
Doubletree Hotel Omaha Downtown
Omaha Doubletree
Doubletree Omaha
Hotel Style:
#17 Business Hotel in Omaha
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree Hotel Omaha - Downtown / Old Market staff and other travelers.
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Lake Balboa, CA
over a year ago
Omaha, Nebraska
3 months ago
Omaha, Nebraska
3 months ago

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Questions? Get answers from Doubletree Hotel Omaha - Downtown / Old Market staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“nice views from upper floors”
 of 5 bubbles boc20, Jan 31, 2017 | Read review
“I'd probably get a room looking south to the Woodman tower.”
 of 5 bubbles gilligan2011, Oct 15, 2016 | Read review
“Avoid rooms with connecting door”
 of 5 bubbles luru, Oct 5, 2016 | Read review
“ask for a room with a view of dodge street”
 of 5 bubbles madmh321, Sep 6, 2016 | Read review
“There is loud excavation on the odd side, so get a room with an even number”
 of 5 bubbles dmp717200, Aug 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question