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Doubletree Hotel Omaha - Downtown / Old Market

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Doubletree Hotel Omaha - Downtown \/ Old Market
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797 Reviews from our TripAdvisor Community

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Showing 794: English reviews
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Highlights: * polite staff at check in, through the stay and at check out * Breakfast was in our package, and we were thrilled with the breakfast *rooms were clean *shuttle took us everywhere we went, and were polite. Cons: *With three weddings going on, and an elevator down it took 10 mins waiting for an elevator *NONE of the... More 

Helpful?
Thank Sonja H
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. It is our goal to ensure each guest has a great experience during their stay. I apologize that we did not meet all of your expectations. I wanted to let you know that we do care about each and every one of our guest,... More 

Boston, Massachusetts
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was there for a conference and the staff was fantastic. The rooms are in need of an update, especially to meet the needs of the business traveler, but the hotel staff more than made up for it. The shuttle driver and the front desk staff did an excellent job of welcoming me to the hotel. The water in the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank tryan5
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to complete a survey on your recent stay with our hotel. We always appreciate when guest let us know when they have a good stay. This way we know what we are doing is right and we can keep doing it. Again, we appreciate you letting us know about your stay. We look forward... More 

Grandview, Missouri
1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

During our most recent stay we came after being at to zoo all day. Once we finally got to our room we had to walk around a mini fridge and microwave that were sitting in the hallway and stayed in the hallway around our room the entire stay. Then once in the room we wanted to get cleaned up and... More 

Helpful?
Thank Cdseverson
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. It is our goal to ensure each guest has a great experience during their stay. I apologize that we did not meet your expectations. I wanted to let you know that we do care about each and every one of our guest, and this... More 

Windsor Heights, Iowa, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I will first say that the hotel itself is nice and comfortable. HOWEVER. They seemed to be extremely understaff or just have no organization. We were part of a wedding party so I recommend not staying here or organizing your wedding here. Lists of problems: Several people went to check in after the wedding and were told they had double... More 

Helpful?
Thank Ryan W
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

We highly value all feedback from our guests and I would like to thank you for taking the time to share your thoughts with us. I know that wedding times are special for all and it seems that we did not meet any of your expectations. I will share your comments with our staff and managers. As it is always... More 

Lincoln, Nebraska
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

The Doubletree staff is phenomenal, especially those on the event crew. The front desk employees were extremely pleasant but understaffed. The rooms were very nice and comfortable BUT the elevator situation was TERRIBLE. We were there for 48 hours (Friday through Sunday) and the hotel was full of wedding & vacationing guests. There were only 2 working elevators (out of... More 

Helpful?
Thank pharre
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

We highly value all feedback from our guests and would like to thank you for taking the time to share your thoughts with us. It is our goal at the Doubletree By Hilton Omaha Downtown to ensure each guest has a great experience during their stay. We apologize for not meeting your expectations. Let me apologize for the mechanical issue... More 

1 review
2 of 5 stars Reviewed 1 week ago

This is a hotel that has seen better days. You walk through the door, and the truth of that statement becomes very evident. Of the four elevators, only two we're operational during the entire length of my stay (5 days). The closet doors were off the tracks and would not budge. The towels had holes the size of dollar bills... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cat W
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. It is our goal to ensure each guest has a great experience during their stay. I apologize that we did not meet your expectations. I wanted to let you know that we do care about each and every one of our guest, and this... More 

Parkville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We took a family weekend trip to Omaha and picked this hotel because of the location. The hotel is old and many of the features are worn out. The hotel was hosting a cheerleading competition so it was crazy busy. All but 2 elevators went out in the hotel so it took 10 minutes or more for an elevator. The... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Katie E
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. It is our goal to ensure each guest has a great experience during their stay. I apologize that we did not meet your expectations. I wanted to let you know that we do care about each and every one of our guest, and this... More 

Level Contributor
18 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

The hotel has had minor upgrades over the past few years, mostly to the public areas. The front desk staff is friendly and helpful. They coordinated for a hotel van to take me to Walgreens for resupply. It is a 30 minute walk uphill otherwise. The bar staff is great. Stacy and Lindsay are fun and fast with the drinks... More 

Helpful?
Thank Tim G
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I wanted to thank you for taking the time to complete a Doubletree By Hilton Omaha Downtown TripAdvisor review. We appreciate the wonderful scores you gave us in so many areas in virtually all departments of our hotel. I will be reviewing your survey with our management and the staff members you have mentioned to inform them of the quality... More 

Rapid City
Level Contributor
236 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 1 week ago

Only stayed one night but the staff was helpful at check-in. We wanted to go to the old market for dinner, and found out they offer free shuttle there (and back, if you call them). Worked prefect! Room was nice sized, quiet, and was clean and comfortable. Easy to work there, with free wifi. They had a nice parking garage,... More 

Helpful?
Thank Dr-Ing-Dchen
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to complete a survey on your recent stay with our hotel. We always appreciate when guest let us know when they have enjoyed there stay. I am glad you were able to experience some of Omaha's offerings and I hope your next visit is longer so you can experience even more. Again, we appreciate... More 

Lee's Summit, Missouri
1 of 5 stars Reviewed 1 week ago

We arrived late Friday evening and only one of four elevators was working. Other guests who were waiting the 20+ minutes for the elevator said they had been out all day Friday. Once in our room it was filthy. Toothpaste on the walls, lotion on the faucet handles, hair all over the bathroom floor, windows were filthy and the toilet... More 

Helpful?
Thank jenwmslee
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. It is our goal to ensure each guest has a great experience during their stay. I apologize that we did not meet your expectations. I wanted to let you know that we do care about each and every one of our guest, and this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more   less 

Additional Information about Doubletree Hotel Omaha - Downtown / Old Market

Address: 1616 Dodge St, Omaha, NE 68102-1502
Location: United States > Nebraska > Omaha
Price Range: $112 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Omaha - Downtown / Old Market 3.5*
Number of rooms: 413
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Priceline, Expedia, Hotwire, Orbitz, Hotels.com, Travelocity and Odigeo so you can book your Doubletree Hotel Omaha - Downtown / Old Market reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel Omaha Downtown
Omaha Doubletree
Doubletree Omaha
Hotel Style:
#17 Business Hotel in Omaha
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