I stayed here in December and will always treat this Hilton as the GO TO place to stay in Omaha. I was checked in by Mazen and he was professional and helpful. A star employee asset for the Hotel. I hope to stay again and return some day!
What makes us rate this 5 stars is Mazen. I messaged the hotel a few questions prior to our arrival and Mazen answered them immediately. The next day, I had another question and he answered that immediately. When we checked in Mazen was the one that checked us in. He was so helpful and gave us perfect instructions for our no contact check out during these COVID times. The hotel required everyone to wear a mask in the common areas per Omaha law at the time which I loved! We were so glad it was clean and safe! We got a corner room. It needs updating, but was very clean. Perfect location!
First, Megan was so great with a last minute reservation and patient with allowing me time to fill out the credit card authorization form for my guest. She was very hospitable. Dunn was very receptive in communication and kind when wanting to extend. They are true professionals and the hotel is wonderful. Thank you all!
We stayed at this hotel on November 4 through 6 and in a Hospitality Suite (Room 4018). They turn a two Queen Room (or King) into a Suite by combining the Queen room with the adjacent room which has a huge sitting area, TV, dining area, kitchen and bathroom. Together these two rooms (suite) provide a LOT of space. We actually decided to stay an extra day because the suite was so nice. Though I wish it had a Keurig (and not those hospitality coffee makers).
It has been many years since I have stayed at this Hilton. Overall, the hotel is still nice and has been well-kept. Our room had two queen beds and they were very comfortable. The room seemed very clean as Hilton is working hard to lower risk through a Lysol process. Most of the services in the hotel (restaurant, coffee shop, valet, etc.) were closed because of COVID. Good stay for a good price.
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