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BEST WESTERN Old Mill Inn

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BEST WESTERN Old Mill Inn
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295 Reviews from our TripAdvisor Community

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Showing 294: English reviews
Denver
Level Contributor
11 reviews
4 of 5 stars Reviewed 1 week ago

We were in Omaha for the USATriathlon National Championships and had a fairly pleasant experience. The room was clean, and the staff was fairly friendly and helpful. The fitness center was above my expectations. The cardio and strength training equipment were club quality. The pool/hot tub area was clean and well kept. If you put some trash out in the... More 

Helpful?
Thank ChrisM80226
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We also appreciate your suggestions for improvement and look forward to impressing you during future stays. More 

Omaha, Nebraska
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I know they have been working on the hotel but the hallways smelled stinky! Our rooms tiles were uneven, and the air conditioner in the room proceeded to make this noise when it was shutting off like the scream on PBS mystery starting. It woke us up everytime it went on and off. Price was good tho, but we won't... More 

Helpful?
Thank Nikki B
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. We hope you'll return... More 

1 review
3 of 5 stars Reviewed 1 week ago

Last weekend my husband and I went to Omaha for a visit. We booked a room in the Best Western Old Mill hotel. Upon arrival we were greeted by a nice and friendly, albeit a little disheveled, male receptionist. He was pleasant and welcoming, explained everything we needed to know. Our room was nice and clean and overall we had... More 

Helpful?
Thank Natasha O
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We understand that you are hesitant to return based... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

this hotel was not up to what I have come to expect from BW. would not stay here again. the directions to the hotel were really hard to follow and there was no signs on the main street telling you where the hotel was. You have to persevere!

Review collected in partnership with Best Western

Helpful?
Thank Phil S
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for sharing your experience, and I am terribly sorry that you experienced of inconveniences regarding no board signs or the directions hard to find of the hotel. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses. We hope to see you again soon, and hopefully to impress you with our ongoing... More 

Phoenix, Arizona
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

was there for an over - night business trip, staff was very friendly and courteous, room was fine everything worked. had the country fried steak for dinner at the onsite AZ grill when i checked in, the portions were on the small side.

Helpful?
Thank Scott C
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for sharing this heartfelt review of our hospitality and accommodations. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. It is wonderful to hear of the great impression... More 

Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here during the College World Series. The first room we walked into smelled heavily of smoke. I don't know if someone had smoked in there earlier or if the person in the room before just brought the smell with them. Either way there was no way we would be comfortable in the room. The front desk guy came... More 

Helpful?
Thank freecharlie
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you.... More 

Dodge City, Kansas
Level Contributor
111 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 25, 2016

This property was remodeled just a couple of years ago and is not on a major highway but is on a walking trail that goes throughout the city. Paul was great in reception, adding a roll-away and pet after we arrived. Has meeting rooms and breakfast.

Helpful?
Thank MargaretB1
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for sharing this five star review of our hospitality and service. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon! More 

Kansas City, Missouri
Level Contributor
3 reviews
3 of 5 stars Reviewed July 24, 2016

Nice hotel, attentive staff, comfy-enough bed, well-furnished room. But NON-SMOKING Room 328 stinks of cigarettes!! We were in town one night, so decided to stick it out. Next morning, 8 a.m., cigarette smoking started. If it was a guest, not much can be done, I realize. But billing yourself as a "100% No Smoking" hotel, what a shame. We told... More 

Helpful?
Thank Lucy P
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for taking the time to write this review and share your experience. I am very sorry to hear of the difficulties you experienced, We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our... More 

1 review
5 of 5 stars Reviewed June 28, 2016

Quiet and Close to Food Options I live in Omaha but stayed at this hotel with my visiting family member . The complimentary breakfast includes a wide variety of hot and cold items. I was there for a night. They provide a Grab N Go bagged breakfast to go if you can't take the time to sit in the dining... More 

Helpful?
Thank naveen p
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking... More 

Shickley, United States
1 review
4 of 5 stars Reviewed June 24, 2016

This was to be the weekend of my wife and I mini honeymoon. Overall the Hotel was very nice and clean. Individuals left at different times, apple core(s) and other food items in the elevator, of which the staff did clean the food items up at some point. Also in the Hotel room was a hot tub. The hot tubs... More 

Review collected in partnership with Best Western

Helpful?
Thank Carl G
Mike P, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review

Thank you for your kind comments and review regarding our high standards of cleanliness.We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly Remodeled Each room fridge, microwave, new carpet, new case goods, lighting package, new pictures, art works, out side entirely new look. ... more   less 

Additional Information about BEST WESTERN Old Mill Inn

Address: 10960 W Dodge Rd, Omaha, NE 68154-2612 (Formerly BEST WESTERN Settle Inn)
Location: United States > Nebraska > Omaha
Price Range: $73 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Old Mill Inn 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Settle Hotel Omaha
Best Western Omaha
Omaha Best Western
Hotel Style:
#3 Spa Hotel in Omaha
#8 Best Value Hotel in Omaha
#13 Romantic Hotel in Omaha
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