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Hilton Garden Inn Anchorage

Traveler (83)
Room & Suite (46)
Video (3)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room service
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
58Somewhat walkable
Grade: 58 out of 100
59Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
842Reviews
127Photos
18Q+A
77Room tips
Traveler rating
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  • 103
  • 48
  • 26
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Popular mentions
I was unhappy with sleeping conditions: mattresses were old and soundproofing between rooms was inadequate. I had an unpleasant interaction with staff trying to extend my stay--I was not offered the possibility to extend my stay at the same rate.
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Review collected in partnership with Hilton Garden Inn
Response from ErikM873, General Manager at Hilton Garden Inn Anchorage
Responded 2 days ago
Hello Andrea L, We are sorry to hear that your stay was not an excellent one. We have replaced all mattresses for the hotel in October of 2018, but we will check the mattress from the room you were in to ensure that the next guest does not have the same issue. We hope that you will visit us again soon and I ask that you contact me directly so that we may ensure that your next stay is a great one. Sincerely, Erik Mendoza General Manager
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Hotel's Favorite
I stay here frequently during work, and this hotel never disappoints...the bar manager Preston is wonderful and so personable. The front desk is so accomodating, David especially goes the extra mile, well they all do. The housekeepers do such a wonderful job with the rooms.
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Response from Erik M, General Manager at Hilton Garden Inn Anchorage
Responded Feb 12, 2019
Dear teresacM1765BD, We thank you so very much for this great review about your stay at Hilton Garden Inn Anchorage. We will be sure to share your thoughts with our entire team about your experience with Preston, David, Melissa, Courtney and Jessica. We look forward to your next visit! Sincerley, Erik Mendoza General Manager
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Employees go above and beyond to make sure you are comfortable. After being here off and on for 2 months, they knew me by name. The restaurant serves great meals and the bartender was amazing! Very much enjoyed my stay!!
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Response from ErikM873, General Manager at Hilton Garden Inn Anchorage
Responded 2 days ago
Hello terih573, We thank you very much for the wonderful review of the Hilton Garden Inn Anchorage. Our employees enjoy ensuring that our guests are comfortable, happy and provide whatever our guests need. We hope that you will continue to return on a regular basis to your "home away from home." Sincerely, Erik Mendoza General Manager
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Took hours to contact to the internet after several calls to their IT support vendor. The facing on the room heater and AC unit kept falling off the unit and waking me. I finally just left it off. Broken light bulb on the floor behind the chair.
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Review collected in partnership with Hilton Garden Inn
Response from ErikM873, General Manager at Hilton Garden Inn Anchorage
Responded 2 days ago
Dear Vik0409, We apologize for the inconvenient issues that occurred with your room. We have requested that our maintenance team correct these issues and hope you will visit us again soon to see that we do take concerns seriously and correct them. Please feel free to contact me directly when returning to Anchorage so that we may ensure that your next stay is an excellent one. Sincerely, Erik Mendoza General Manager
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The hotel and room was clean and fresh. The beds, pillows and bedding were comfortable and clean. There were several USB ports for charging. The coffee center offed tea for the tea drinker. The bathroom was clean, well stocked and satisfying.
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Review collected in partnership with Hilton Garden Inn
Response from ErikM873, General Manager at Hilton Garden Inn Anchorage
Responded 2 days ago
Dear Venture58284901359, We greatly appreciate your wonderful comments regarding your stay at Hilton Garden Inn Anchorage. We are very happy to hear that your stay was comfortable and everything else was to your liking. Please visit us again soon. Sincerely, Erik Mendoza General Manager
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refridgrator kept sliding out when trying to open
Bathroom
Hotel room
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12345610
Hello etipp~ Thank you for your question. Our hotel is 100% smoke free, however, we do have a smoking station outside. It is located close to a guest exit and we may place your grandparents as close as possible during their stay. If we may be of further assistance, please feel free to reach out to our hotel, direct, at 907-729-7000. Thank you! Hospitably Yours, Tracy M. Morgan Area General Manager
1 vote
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Is there a grocery store within walking distance of the hotel?
Hi Dotty~ Thank you for your question. We do not have a grocery store within walking distance. However, our courtesy shuttle may take you to Wal-Mart. That is about a 5 minute drive. Our shuttle for that location, runs, 8am-10pm. Hospitably Yours, Tracy M. Morgan Area General Manager Hilton Garden Inn Anchorage 907-729-7000
0 votes
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Hi Lona~ Thank you for your interest in Hilton Garden Inn Anchorage! Yes, we do offer a 24-hour, on-demand courtesy shuttle for the airport and train station. Our Garden Grill restaurant is open for breakfast 6am-10am M-F, 7am-11am Sat/Sun. Other restaurants within walking distance include, TGI Fridays, Sea Galley, Pepper Mill, Outback Steakhouse. Please feel free to reach out to us for more information. Thank you and we look forward to seeing you at the Hilton Garden Inn Anchorage! Tracy M. Morgan Area General Manager Hilton Garden Inn 907-729-7000
0 votes
Is there a freezer available for guests?
Hello Betsy C. Thank you for your inquiry. Our rooms offer mini refrigerators, but no freezer. We do have a chest freezer for our guest to use. The space is available on a first come, first serve basis. Simply give your items to our guest service team. We will tag and store for you until checkout. Thank you and we look forward to seeing you at the Hilton Garden Inn Anchorage. Tracy M. Morgan, Area General Manager
0 votes
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Hello Sophie C, Yes, the Hilton Garden Inn offers a complimentary shuttle service 24/7 to and from the train station. It is an on-demand system. When you are ready to leave, please see our guest service agents at the front desk, and we will call a shuttle for you. Thank you and we will see you on the 23rd! Hospitably Yours, Tracy M. Morgan Area General Manager Hilton Garden Inn & Homewood Suites-Anchorage
0 votes
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1234
"Rooms on the end next to the stairway occasionally have a hint that smokers stay there, due to the proximity to the outside via the stairs."
"You can NEVER go wrong with a hot tub room."
"Stay downtown"
"High floor, facing A street is the way to go"
"Great choice"
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PRICE RANGE
$137 - $343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn anchorage hotel anchorageanchorage hilton garden innhilton anchorage
LOCATION
United StatesAlaskaAnchorage
NUMBER OF ROOMS
125
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