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Extended Stay America - Anchorage - Downtown

Traveler (10)
Room & Suite (17)
Dining (2)

About

#62 of 75 hotels in Anchorage
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Indoor pool
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Hotel links
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136Reviews
0Q+A
33Room tips
Traveler rating
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Popular mentions
+1
Absolutely, the dirtiest most disgusting hotel I have ever stayed out. 1.) bedding was filthy w/ stains and holes 2.) towels had brown stains and hair 3.) heater was broken and room was sweltering hot 4.) dresser, table, chairs and nightstand all falling apart and broken 5.)
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Response from 00esa, Manager at Extended Stay America - Anchorage - Downtown
Responded 4 weeks ago
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
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When you have to fight to keep your hotel room door closed from the cleaning lady there is a problem. First, I walked in and no one said anything which is fine (but I work at Hilton and I would be fired) so I walked in said hello to the lady at the desk and not a word, didnt
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Response from 00esa, Manager at Extended Stay America - Anchorage - Downtown
Responded Mar 3, 2019
Thank you for sharing your feedback. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. Immediate measures are being taken to prevent this from happening again, and we will reinforce with the staff that being responsive to our guests' needs is our highest priority. Once more we redeem and hope you will reconsider a future visit so that we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
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We recently stayed at the Extended Stay America in Anchorage, Alasks downtown on 8th Street. The place was nice and clean and the staff was excellent. There are two points that need to be made though, 1. their breakfast consisted of only coffee, small muffins, oatmeal, and no
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Response from 00esa, Manager at Extended Stay America - Anchorage - Downtown
Responded Nov 8, 2018
Ray, thank you or being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were impressed with our courteous associates. However, we are sorry for the inconvenience you had. On behalf of everyone here, we invite you both to revisit us for an even better experience. Sincerely, Hotel Management
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this is a very tired accommodation and needs a major overhaul. Further, the facility/room were not clean. For example there was debris on my bathroom light switch and the breakfast tables were filthy, not having been cleaned from the day before. Street people are an issue.
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Response from 00esa, Manager at Extended Stay America - Anchorage - Downtown
Responded Sep 27, 2018
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We truly hope you will consider giving us another opportunity to serve you better in the future.   Sincerely, Hotel Management
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Hopefully Title summarizes. But if you need details please read on. Booked the hotel via Expedia which said "Free Parking" and "Free Breakfast". When I went there check-in was fine and they mentioned the parking in adjacent lot and was provided a parking tag. But I went to
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Response from 00esa, Manager at Extended Stay America - Anchorage - Downtown
Responded Aug 17, 2018
Prabhakar, thank you for sharing your feedback. We sincerely apologize for the difficulties you had in parking your vehicle and that your room was not inspected before your arrival. Your comments have been shared with our Housekeeping and Maintenance team members, so we can take action to prevent these issues from happening again. With regards to the room rate, please contact us at our front desk so we can review the charges and assist you further. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
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PRICE RANGE
$106 - $206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe anchorage - downtown hotel anchorageextended stay anchorageanchorage extended stay
FORMERLY KNOWN AS
Extended Stay Deluxe
LOCATION
United StatesAlaskaAnchorage
NUMBER OF ROOMS
89
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