The hotel was able to provide us 2 adjoining rooms with a connecting door, which was a big deal for us. Great view of the mountains and amazing service in club lounge. Regardless of what time was passed through the lobby it was always busy day or night. We took advantage of their valet parking but there is amble parking close to the hotel.j
There were 4 things that went wrong while we were there and I deducted a 1/4 of a point for each. The first deduction is for the fact that our room was not ready until 5 p.m. on the day we arrived. When you have a long flight like we did the last thing you want to do is to have to wait for your room. The next thing is the parking, there is none. The parking in Anchorage is frustrating to say the least. The only parking available from the hotel is valet for over $30 for overnight parking. When you’re staying for more than 7 days, that adds up! Directly across the street is a parking lot for a nearby office building so the only public parking is 2 blocks away and it isn’t very much less than valet. The streets are the hotel all have parking meters that have a 2 hour limit. The next deduction came when I wanted my room cleaned after the 3rd day of being there (mostly to get towels) I removed my sign and yet they didn’t clean, the next day I personally requested a cleaning and it still didn’t happen so on the 5th day I had to make a big deal about it for them to finally clean. Lastly the room itself was not very clean at all to begin with, there were stains on the blankets and floor and also just generally not as clean as I expect from Marriott. The pros for this hotel are that it is located downtown and within walking distance of several nearby restaurants and shopping. It is also one of the taller buildings so the views are great.…
Great location that you can walk to almost everything but is in the heart of downtown. Amazing water views from high floors. So request one. Service was top notch and rooms have new furniture update with super comfy beds. Only down side is no in room safe for us. Bonvoy members breakfast is full English breakfast and then some on the top floor with great views from 6am to 10am. Afternoon snacks (they charge for alcohol) good too from 5pm to 10pm.
This hotel is great location walking distance to everything, however, management needs to step it up. I came expecting the usual Marriott standard but felt like I was at a courtyard. Get rid of the small shop in the lobby - brings forward a lower class hotel. Need to bring back a standard conceirge - bellmen don’t know the answers. Front desk had great staff. Towels in guest rooms not impressive. I am hoping they fix a few things here.
What kind of 500/night hotel put only two crappy shower towels per room. My friends son used a hand towel. Crappy hotel - Stu in Captain Hook instead. Way better. Actually tries…come on Marriott. Bon oh. Not coming back to this overpriced motel masquerading as something acceptable.
As a Titanium Elite member I like to think that I know a bit about Marriott. The location is fine and in easy walking distance of just about anything. The rooms were standard Marriott, nice enough but not up to the standard of full fledged Marriott hotel. More like a Courtyard. Very little customer service and even the bellmen didn't seem to know where things were in the city. Maybe it's a training thing, I don't know. We know how to have a good time, and made the best of it and had an enjoyable stay primarily because we know how to roll with it when it's not perfect. However it could be a lot better.
Horrible service. They refused to charge the sheets every day. Horrible Horrible general manager. The hotel is a mess. No one knew what the were doing. I checked out a day early and my app asked to check out the next day. I wax back home already. They forgot to check me out. And they charged me an extra day. A month later they have not reversed it. HORRIBLE MANAGEMENT
The hotel is understaffed but they do the best they can with the staff they have. I had an issue with printing a document and the staff when out of their way to figure out how I could print the document. If in Anchorage, we will return.
We stayed here as part of a pre-cruise tour. The room was spacious and well laid out. The bath we great with a large walk in shower. The room was clean but the rest of the hotel didn't feel clean and was looking worn.
Stayed here on our last night. Andy at check in was so nice! Got us a nice room, it was clean, nice view. Hotel is closer to the water and easy to get to places by walking. The hotel itself was clean, open, lots of natural light. Enjoyed our stay!