Sederic the night manager took 45 minutes to check our family in. The credit card machine was broken, but he refused to check the machine and blamed how we inserted the card. Finally after 30 minutes, he manually inputed the card number. This took an additional 14 minutes per room. Then he began insulting us, saying over and over that we had been dishonest and that because we were complaining about the service, he was going to go even slower. He was outrageously rude, slow and nasty. He should be fired. To make things worst, when we finally got to the room, there was human feces on the toilet seat. DO NOT COME TO THIS HOTEL. Absolutely disgusting service.
Overall the staff here are great! Very friendly, very accommodating, with the exception of the general manager. This hotel is housing many people coming to work in Alaska in the fishing industry. Currently, State law requires people to quarantine until receiving a negative CoVID-19 test, which can take ~5 days if conducted at the airport. Instead of reserving a floor for people not under quarantine, they are placing everyone within the same areas. This means if you are not quarantined, you are regularly interacting with people who are supposed to be quarantined. In the elevators, in the lobby, outside, etc. The poor staff attempt to ask people to abide by social distancing and wearing of masks but they cannot keep on top of everyone. When I was checking out, I tried to speak with the GM. She did not really care what I had to say. I think that sums it up. tl;dr Lots of people supposed to be quarantining mixed with non-quarantined persons. Manager not helpful, staff great.…
I had stayed here for business, and the staff made me feel like I was at home with their friendly faces and positive attitudes! Elena and Jamie from the front desk always brought a smile to my face everytime I came and went. Turi with transportation always made sure he was on top of it, making sure I was set with a ride to and from the hotel!
One of my favorite hotels when I am here in Anchorage Alaska. Super reasonable Alaskan rate. Thanks to Candacye G., one of the front desk management, made my stay even better. Super friendly staff. I highly recommend this place. Home away from home.
I had my trip extended due to weather on this trip and this hotel was extremely accommodating during this time. Great rooms, rates, and restaurant dining while I was there. The front desk staff was especially hospitable, especially Candayce G. Will stay here whenever I'm in Anchorage!
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