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Crowne Plaza Anchorage-Midtown

Traveler (72)
360
Panoramas (7)
Room & Suite (107)

About

#17 of 75 hotels in Anchorage
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
When you seek the best of Anchorage, discover the experienced staff and stylish elegance of the Crowne Plaza Anchorage Mid-Town. Located in accessible midtown Anchorage, the Crowne Plaza hotel is just minutes from downtown, shopping, the Alaska Railroad Station, H2Oasis, Dena ina Convention Center, the Anchorage Museum at Rasmuson Center and the Alaska Zoo. Just 2 miles from the Ted Stevens Anchorage International Airport, the Crowne Plaza Anchorage Mid-Town makes your ride fast and comfortable in their complimentary shuttle. Savor a pleasant meal in the Juno restaurant or enjoy a cocktail before turning in for the night to your Sleep Advantage room.Business travelers will feel right at home at the Crowne Plaza Anchorage Mid-Town - generously sized work desks, free wireless and wired high-speed Internet access (HSIA). Located nearby are local companies such as British Petroleum (BP), Arctic Slope Regional Corporation, Alyeska Pipeline, CH2M Hill, Denali - The Alaska Gas Pipeline, Providence Hospital, Alaska Regional Hospital, Alaska Native Medical Center and the University of Alaska.Hotel guests will quickly realize Crowne Plaza is The Place to Meet. Whether holding a convention, banquet, board meeting, reception or informal event, your comfort and success are ensured. No matter if you are on your way to an adventure in remote Alaska, or here to experience Anchorage s big wild life you will find Crowne Plaza The Place to Meet.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Bath / shower
Housekeeping
Room service
Safe
Iron
Microwave
Refrigerator
On-demand movies
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
Visit hotel website
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Location

Full view
44Car recommended
Grade: 44 out of 100
43Restaurantswithin 0.75 miles
8Attractionswithin 0.75 miles
371Reviews
12Q+A
70Room tips
Traveler rating
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Popular mentions
We were flying from Denver to Anchorage, with a layover in Seattle. Booked a one night stay in Anchorage so we could rest up and drive home. We were rescheduled 3 times due to mechanical issues with planes and weather. We ended up flying all night and didn't arrive in Anchorage until the morning of our check out, and never got to the hotel at all. When we asked for a refund, we were told that as "no shows" who didn't call in advance to let the hotel know we wouldn't make it, we could not get our money back. This is at Anchorage's summer rates- $252 a night! While I tried to explain that we couldn't very well call them from the plane while in flight, it was to no avail. I was directed to the manager's voicemail several times and left messages which he NEVER replied to at all. I finally contacted IHG's corporate office. They maintained the policy was valid and never even addressed the lack of response from the manager. Yikes. Is this what goes for customer service in IHG? Stay somewhere else. Lots of way better hotels in Anchorage to choose from, and most likely they will take your calls.
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My husband and I recently stayed here as a resting point after our flight from Texas. Sad to say, we were disappointed. The lady at the desk was sweet, but she had a difficult time finding our reservation. Once in the room, I was surprised that there was nothing out of the ordinary for the cost. We are rewards members and received no “perks” at all. Not even a bottle of water. The pillows were uncomfortable and I was very frustrated with no hot water for my morning shower. There was no breakfast, but they mentioned there was a restaurant on site. When I spoke to the clerk when we checked out about our water issues, she just said, “thanks, I’ll let maintenance know.” Not what you want to spend money on. I think there are several other options in the city, look for those, we will be next time.
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I stay at the Crowne Plaza every time I am in Anchorage for business and can say without any hesitation that the staff is what makes this an awesome place to stay. The top notch customer service received from Diamond at the front desk to Travis in the Club Lounge and Josddy & Nohealani in the bar is incomparable to anywhere else! Keep doing what you are doing!!!
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My wife and I just completed a 2 night stay here. We picked this hotel partially because of their Platinum benefits. The first night the Club Lounge was closed because an employee "called in" sick, or at least that was the story we heard. Disappointing. The biggest issue we had was on the morning of our departure. We requested a 6am ride to the airport. A few minutes before 6am the FD employee tells us the regular shuttle driver had "called in" sick and that the Hyatt van would be picking us up. Well, at 6:05 I asked when the driver would be arriving as we had to be at the airport quickly. She said he would be here soon or "we could call her boss and tell him what a bad employee she was. Very strange statement even if she was trying to be funny. A couple minutes later I said we couldn't wait any longer and she agreed to call a cab for us and another passenger. That worked fine and we arrived at the airport on time. But a very stressful morning. Overall, the employees were all nice (especially the afternoon staff) and tried their best to smooth out any issues. The property was clean and tidy.
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Almost everything was ok but nothing was better than average. When you consider the price I would call this a poor value. This hotel was not cheap. Free parking and an airport shuttle are assets. Empty in room supplies like Kleenex and unfriendly front desk staff are liabilities. Breakfast was ok. Room was ok. Recognition of my Spire Elite status less than ok. Work out room ok. Location offers nothing. For the price I would look elsewhere.
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Response from IHGService, Guest Relations Manager at Crowne Plaza Anchorage-Midtown
Responded 3 weeks ago
Hello 950claudep, Thank you for choosing our hotel for your travel needs and for sharing your experience. I am happy to hear you regarded our rooms, breakfast and work out room to be good. Our purpose is to help our guests recharge themselves and be inspired. I am sorry you were not impressed with the lack of room supplies and staff to be unfriendly. We'd like to take it to another level and make every moment memorable. Again, thank you for your review and for being our Spire Elite member. I do hope we will have another opportunity to serve you if ever you are in the area to show you how we've taken your comments seriously. Best Regards, Dianne L. Case Manager IHGService
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PRICE RANGE
$174 - $307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza anchorage-midtown hotel anchorage
LOCATION
United StatesAlaskaAnchorageMidtown
NUMBER OF ROOMS
265
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