We had the most amazing time atThe Olympic Bar with Brit! She was such an amazing server and went above and beyond. What fabulous food and atmosphere and this whole hotel has just been an amazing experience! Love staying here and is a great incentive to come to Seattle because it’s such a fabulous hotel!
My check in experience was unique, pleasant and welcomed. The front desk agent personalized my check in. The hotel esthetics captured the luxury, and feeling of the brand. After checking in, I went outside of the pool area to their outdoor lounge. It was shaded, and had fresh open air.
Great hotel and well located. Lovely decor. Restaurant closed on the evenings we were there but still able to order food at the bar. Entrance elevators are not obvious which meant I struggled with my suitcase on the escalator but can be accessed at street level if you know.
I enjoyed my stay at the hotel. All the hotel staff are polite and efficient. I had booked a king bed room and was upgraded to a larger room with a sitting area, very nice! It was well appointed, quiet and clean. Be aware that housekeeping is on demand. Insofar as the neighborhood, unfortunately there are a lot of homeless people in various state of mental distress living in the streets and alleys in the area, when walking to the market. I was rather uncomfortable walking in that environment, never knowing what to expect. Nothing to do with the hotel thought. I would have given my stay a 5-star review, if it was not for some unexpected "Fairmont Olympic Urban Fee". I noticed this when having a look at my account on the TV as I did not match the pricing on my reservation. So, there is a 15,7 % tax on your room rate plus a $ 4 per day Seattle city tax properly shown on the reservation rate totals. Then the hotel added US $ 29 per day designated as a "Fairmont Olympic Urban Fee". Since I had booked the stay from home on the Canadian site of Accor, I went to reception and pointed out that Canadian laws & regulations state that all fees and taxes must clearly appear on the total, and this was not the case, so they took it out, no more issue. Also, a company is not allowed to sell and charge you for services that you have not requested and I certainly did not request any of this. What I found amazing however, is that even though they were charging me for the fee, none of the services that are supposed to be included were actually provided! In detail, what is included in this fee and what was provided: 1- Wi-Fi: this is free for all ACCOR ALL (affinity program) so it is not possible to charge again for it 2- Bottled water: had 2 bottles (500 ml) for the whole stay in the room, did not touch them 3- Coffee credit at the bar: was not informed in any way or given coupon 4- Daily sparkling wine: did not get any. I am quite surprised that a high-end hotel would resort to such a way of doing business, really in your pricing what is to be included should be clearly stated. I checked today on the web site and the fee still is not included in the total. For those of you who prefer to avoid the fee: - Tell them in advance when checking in or by email that you will be paying as per your reservation total rate shown, which does not include any urban experience; - Become an ACCOR ALL member to get you free WI-FI; - Advise them you will NOT be purchasing bottled water, sparkling wine and do not require coffee discount coupons for a $ 29 per day fee. Of course, some of you may find these services useful so ignore the above. To conclude, great hotel, just better upfront clarity on your fees is required.…
I love the Fairmont Olympic. The customer service is 5 Star all the way. All the staff are friendly and personable, and they make you feel at home. Also, all special requests are attended to with utmost care. The hotel itself is elegant and rooms are neat and spacious with great views of the city.
I really enjoyed my stay. I was traveling for business and would recommend this hotel. The room was spacious, clean and quiet. Great location as well. We were able to walk to coffee shops and restaurants.
From the moment we arrived we were treated exceptionally well. All the staff are incredibly helpful and nothing is to much trouble . Our rooms were amazing and immaculate with any issue or concern we may have had sorted asap Great experience and great way to start our vacation
OVERPRICED and not great. The lobby is beautiful and that’s where it ends. Reserved a room for my son and I with two doubles. Put in a handicap room without notice with an almost unusable shower, even for someone in a wheelchair. Very low water pressure. Bathroom makeup mirror does not lift above my waist, and I’m 5’4”. Ordered dine-in with a promise of 35 minute delivery. My $35 burger showed up over an hour later lukewarm and so-so taste. Bed were pretty comfortable for doubles. Now I get to look forward to paying $70 to valet my car for a little over 12 hours. Super disappointing for a Fairmont. Stay elsewhere.
We are locals and we decided to stay at the Fairmont for our anniversary. We had a good time, the place is great, etc... That said, when a place labels itself "Ultimate Luxury", you come to expect it. Frankly, the service fell a bit flat, and was more aligned with something you would expect in a mid-range hotel. Nothing ultimate for sure. For instance, I had called ahead to request champagne and fruit to be ready in the room when we arrived. They were not there when we got to our room. In fact, we found the champagne (no fruits) was delivered later while we were at dinner... and had a champagne dinner. That defeated the purpose and the invoice left in plain sight around the bottle was rather tacky, nothing romantic for sure. Speaking of tacky: wifi is $29/day as part of a rather underwhelming mandatory "urban experience" package which includes nothing more than what other hotels give you with the room. Maybe back in the 80s, wifi was luxury for the elites. We called to get a couple of extra towels and pillows. It took them 2 trips and 45 minutes to bring two pillows. We gave up on the towels. The room itself (Executive Suite, 1 King Bed) was okay and newly renovated, which was nice compared to our previous stays. That said, a couple of light bulbs were not working and the wallpaper in the bathroom was stained all over the place. The TVs did not have an option to stream from our own phones/devices, like in most modern hotels today. Not big deal but again, not the ultimate luxury. We had stayed at the Hyatt the week before and had a better time, better service, experienced more luxury and could have stayed 3 nights there for the price of the one night we spent at the Fairmont. We had a just okay time at the Fairmont in comparison.…
The good stuff first. Nice lobby and bar. Concierge was very nice and helpful. We had a lovely dinner at Shuckers, the hotel's seafood restaurant. Oysters were excellent. Room was spacious and comfortable. ONE BIG PROBLEM - when we went down for breakfast we were asked if we had a reservation and told that there was a 30 minute wait. The tables had been reserved by people staying at other hotels in the area. I never heard of having to have a reservation for breakfast when you stay at a hotel! It's enough to make us stay at The Four Seasons next time.