I really wanted to love this place bc I’ve been to other graduate hotels. But for the price, it just really wasn’t worth it. We had a small cramped room, very uncomfortable bed that caved in the middle, no fan in the bathroom, AC didn’t hardly work, and we were next to the ice machine and loud neighbors so we did not sleep good. It’s obviously a re-modeled hotel and that shows in some of the details. Over all the hotel was still really cool vibe wise but I don’t think we would go back.
If you like art-deco, you’ll love this place. The lobby is a great place to meet people. But the lack of lobby bar is odd. You have to use the public bar on the top floor and you have to book. Also we booked a skyline view, and were only on floor 7 of 16. You couldn’t see the mountains or Seattle
The air conditioning did not work so I had to leave the windows open all night and day and the bonus…..got to listen to the traffic noise all night from the 9th floor. Front desk told me the hotel was “older” and the air did not work correctly. Ok, well there is nothing on your web site that alerts me this fact before I booked and was not told when I checked it. Horrible experience for the amount of money I paid. Bathroom is tiny and needed a lot of attention.
The worst hotel experience I've had in a very long time. First, if you cannot properly accommodate people's individual needs (i.e. specific climate control for each room), do not buy a building and start a hotel there. Having to sleep in an 80+ degree room all night was close to unbearable. At the very least, offer your guests fans in the rooms. Next, our room smelled of mold. Even after opening the windows for the entire night, the smell persisted. Try using air purifiers for the future. And finally, the room was filled with dust, waking both me and my partner up full of congestion. *this is a non-exhaustive list not including other complaints: general cleanliness, comfort, et cetera.
Due to out-of-date HVAC, unable to switch from heating to A/C except centrally, no A/C when room is stuffy and building absorbs heat. Solution was open window and fan, but can be noisy and is not an really adequate solution.
The customer service was excellent, however, the hotel did not have central air. We were told we had to open the windows and Seattle isn’t exactly a quiet city.. we also could hear every conversation going on on our floor, the walls were paper thin.
This hotel is friendly, welcoming, inclusive and comfortable. The staff were amazing and I love the character of the hotel. Would definitely recommend this hotel if you are visiting the University or Children’s Hospital, as in our case.
reserved and paid for Sky level King but they over booked and downgraded us with no offer to compensated us. reported ice bucket was missing and was told "if I find one, I will bring it to you." never did, sheets like sandpaper. do not give any tips to restaurants or valet, there is automatic 25% tip on everything including a single cocktail, and I ended up tipping the valet over $13 when I only meant to give him $5 cash
Your cool aesthetic will not compensate for having meaningless reservation system. I prepaid my room (so you had my nonrefundable money), then I went to check in and was told the hotel was overbooked. Splitting my 15-year-old daughter and I into two full-bed rooms was your solution. When I said this absolutely wasn't an option (and probably against policy anyway?), the second front desk person said they could possibly find me a reservation elsewhere, but she was doubtful about vacancy. The front desk people looked at me like, "What do you want us to do about it?" What am I supposed to do with that? I was just standing there, and they went back into the system and miraculously found a king room, one that had nonstop reverse beeping from cement trucks starting at 5 am Monday morning. Were you keeping that room vacant because it was right above construction? I guess it was better than nothing, which what I was going to get. What kind of business model, for a hotel, allows overbooking? There was no apology, no "We should probably fix that"--nothing making me feel in the least bit better about staying at the Graduate. …
The whole hotel has a lovely vintage feel to it with lots of cute little touches but gets the big things right. The bed was a little on the soft side for liking but comfortable. Everything felt very upscale and the room was larger than I expected. It's also a great location just a couple blocks from the UW campus and half a block from the light rail station.