The Four Seasons Seattle is situated in a great location and the staff will treat you well "IF" you are dressed well and drive a nice car. The mattress was old and worn out. We had family visit and were not treated well due to their old car and appearances. The room was clean and spacious but for almost $1k per night, I would expected better and have received better at hotels 1/10th the price. If you are looking for arrogant staff at a great location for one 1k/night then this is the place for you. Otherwise, I would find someplace else.
Could not be happier with our stay here. This is our second visit in the last two months, we loved it so much we had to come back. Our first trip was without kids celebrating our anniversary and loved everything about the hotel from the room, to the awesome food, the views, location and especially the pool! This second visit was with our kids and Andrea at the front desk was so amazing and we stayed in the most beautiful room ever! Her and Caitlin were so kind and really all the staff are so lovely and they really make you feel so welcome. On both occasions they sent up the most delicious, handmade, gorgeous, cakes, one for the anniversary and one for the birthday. Such a nice touch. Honestly the best hotel ever! Worth the money, you won’t want to leave.
I came in for dinner at the Tavern one evening on a whim and thoroughly enjoyed myself. Tom is a wonderful individual - he made me feel welcome and taken care of from beginning to end. Truly an asset to your business. The scallops and Ruinart were outstanding. An experience to be had by only the most discerning diners.
Four Seasons Seattle was the perfect accommodation for us during our 4 night stay enjoying time with friends. The staff went above and beyond to provide any assistance we needed and were always very warm and friendly. Location made everything very walkable and could easily get around to tourist attractions and restaurants for dinner. The pool while on the smaller side is as never too busy and has a terrific view. We enjoyed breakfast each day on the patio near the pool and it was delicious every time. The next time we are back in Seattle we will be sure to stay Four Seasons.
My wife and I really enjoy our stay at the Four Seasons. We have stay at this hotel about 8 times and each time we have had excellent service, polite and caring staff, and the rooms and common areas are kept clean and updated. Wonderful experience.
On 11/20 , Day 1 I checked in the hotel at 930pm. After returning from my room i visited the restaurant and ordered clam chowder, at 10pm. I was among 5-6 patrons visiting in the restaurant. Around 1015pm I was served cold chowder, without a spoon. I informed the staff the soup was cold, asking s she could heat the soup. She took the bowl and spoon and proceeded to the kitchen. About 20mn later asked the bar staff if they could check on the soup. She returned with hot chowder, but with no spoon. Which lead to a long stay in the restaurant leaving shortly after 11pm. Additionally, during my stay, all staff from valet, restaurant and front desk repeated asking "how can I help you?" "are you staying at the hotel?" instead of asking, "are you enjoying your stay" to determine if I was residing at the hotel or visiting. This statement made it appear as if they questioned why I was on the property. On my last day I visited the restaurant and was greeted after i was seated at the table the waiter ask: how may I help you?", "are you residing at the hotel?" . After I informed him I was residing and he proceeded to ask me for my room number and full name, for billing purposes. I 'show' him the room key and number. He repeated the room number in a loud gesture, "ok your in room 901". Because I was traveling as single female, and there was patrons at the table behind me, I was concerned about my safety because he was repeating my name and number in public. Since I travel 4-5 times a month, I was not pleased with the service received in the restaurant. I hope this guidance will help with training your staff.…
So pleasant. Customer service was superb. We had trouble with the iron. They fixed the problem, AND gave us a box of macaroons as an apology. The high quality room and amenities were worth it. The catering of the event by the hotel was not Four Seasons quality. Food was cold and some was stale and old.
We *really* loved this hotel. I had wanted to take my wife to a Four Seasons for ages, and this one didn't disappoint. We hope to return soon. The concierges, McKenzi and Amber, came through like champions. We asked them so many questions, about local coffee places, restaurants, hiking destinations, etc.; but nothing was too much. We didn't have time to go to the Olympic Peninsula, so we asked them for something that would approximate the rainforest experience. McKenzi told us about several options, so we chose Twin Falls. It was perfect. So green and lush, with that waterfall taking us somewhere. My wife reports that the spa treatments were otherworldly; I took a dip in the infinity pool and the hot tub overlooking the ferris wheel. It was 50 degrees and sprinkling rain, but for me, that was heaven. The concierges' recommendations for coffee places took us to Storyville in Pike Place, where everyone was kind, and the coffee was great. We took home some beans. The room service was so fantastic. The lady who brought the food was very nice. She kept apologizing for the wait, but we were really happy with everything. We had the oysters at brunch on Sunday, along with the apple-fritter French toast and Dungeness crab benedict. For room service, on the first night, we had corn soup with Dungeness crab cakes; potato-and-cheddar mashers with more Dungeness crab; Angus filet mignon with oxtail, roasted carrots, and more potato mash; a Chocolate Delight (the cake); and chocolate and white-coffee ice cream, as well as a cocktail, a Kilt Lifter Scottish Ale, and a glass of Iconoclast California cabernet sauvignon. All were spectacular. As Bay Area natives, from a place where the Dungeness crab and oysters are nonpareil, we were still very impressed! The people at the Four Seasons were all unfailingly kind and helpful. This is the sort of place where you feel like you'd be a jerk if you didn't review them and give them back some of the genuine kindness they showed. (Although to be fair, everyone I've ever met who was from Seattle or Washington State has been kind.) The accommodations were perfect (that soaking bathtub and rainshower were wonderful). The room service was too. The poofy bed, well... we wish we had a week to relax in it. And of course, the location couldn't be beat. Very accessible by freeway, but also in the thick of things. Don't forget to get those Fran's Chocolates in the lobby, too--they're the best! Thanks, Four Seasons Seattle! Hope to return soon. All the best to you.…
Visited the Spa while in town on a business trip. Facility was clean and neat with friendly staff, my 50min massage was 40 minutes but outside of that the service was great. Pre/post lounge was a relaxing area as well, there was infused water & tea for your choosing along with some kinda granola oat bar (should definitely pass).
This is truly a five-star hotel. The staff was very personable and helpful. The room is spacious and tasteful. I appreciated the Nespresso machine. I also know they are environmentally conscious and that matters to me.
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