I stayed here for 3 nights for work and was really impressed. The hotel is huge, and often big hotels--even "fancy" ones--can be less than comfortable. But my stay was perfect, due to the incredibly helpful staff, extreme cleanliness of the building, and perfect location in the heart of the city. 1) Every time I entered the lobby, no matter the time of day, the information desk and check-in were attended by multiple staff members, so there was never a wait when I had a question or needed help with something. 2) The room was nothing amazing but very comfortable, especially the bed, with a fantastic mattress and 4 pillows, for a range of pillow softness. 3) I liked that there was an in-house restaurant with a breakfast buffet, lunch, dinner--and had drinks there one night with a friend. it was also pleasant just to hang out in the lobby area near the Starbucks. There was even beautiful artwork in the lobby. It's a HUGE hotel, so if you don't like big places with lots of floors, this isn't the place for you. But I would definitely stay there again. It is a ten minute walk from the convention center where my work was centered. Easy to walk everywhere, and there are lots of affordable restaurants right in the area.…
Nice hotel with excellent personnel to help. I particularly want to give a "shout-out" to Mehdi from Guest Services. He helped with our luggage, hailed a cab, helped us get around town, and was, generally, just a terrific help. Even the security gentleman rushed out to help with all our luggage. We also appreciated the front desk and housekeeping. After a misunderstanding when our room was not cleaned for four days, the front desk sent up a lovely lady who turned the room upside-down faster than a speeding bullet. And she was so nice! Really pleased with the staff. The room was lovely -- quiet and clean with, as others have mentioned, the softest pillows ever.
Stayed 3 nights and came back a week later for another 5 nights. My verdicts are great in general, details: 1. Location: Super convenient, just 5 mins walk to Westfield Mall and lightrail station. Monorail station also close by if you want to visit Space Needle that way. Pike Market just 10 mins walk. Plenty of shops and eateries if you’re interested to do some shopping or dining out. 2. The hotel room is a bit old, but it’s big enoygh and it has been refurbished with modern amenities. I love with plugs on each side of the bed, you won’t be worried fighting for outlets if you have a roomates! The bed is comfy, bathroom is also nice with two different shower heads that you can adjust. My only complaints: water tempreature is inconsistent for some reason. I put it on hot but suddenly the water became cold and then hot again with the faucet still on the same position. 3. The Club Lounge is nice with free breakfast from Mon-Fri. Daily snack and non-alcoholic beverages have decent options. The staffs also very nice and welcoming. 4. The Fountain restaurants has a nice ambience when it’s quite, mind you it can be crowded and loud especially during dinner time. Staffs are kind yet professional. 5. The hotel staffs in general are very nice, the housekeepers also doing a wonderful job doing a daily cleaning. 6. My only complain is the elevator. Card reader is a bit finicky, also it can be super slow especially if there’s a conference going on. Overall, if I’m staying in downtown Seattle again, I’d definitely choose this hotel as my primary options!…
We stayed in late January as elite members of the Marriott Bonvoy program. After experiencing a few minor issues, we asked for assistance that were never addressed. The onsite manager was rude, impatient and condescending. I've already switched my business over to another Marriott property in Seattle (three additional stays so far). This hotel is only in the business of charging cards and moving people in and out of a revolving door - not hospitality.
I was charged an extra $70.14 on my visa CC for supposed purchases in their lobby bar. I did not use my cc once in the hotel apart from providing it for incidentals at check-in.. this makes me suspicious of the staff handling my card info.. I have contacted Marriott head office to have this issue resolved but still haven’t received a reply.. not impressed😡. I stayed at the Grand Friday, Feb. 17th, 2023
Beautiful hotel, Fancy, modern and elegant design. Very clean throughout the whole facility inside and outside. Staff very professional and very helpful. The room was awesome. Bed really comfortable and lots of pillows on a king bed. Bathroom was the best part I thought. Barn door (sweet) walk in glass and tile shower with rain water head and a shower wand with 3foot stainless steel hose . Very well designed and built. I had a price of $169 plus hotel room tax. Free wifi and my parking was free in the garage, parking was included in my deal with trip advisor. com. Reserved the room 6 hours before I checked in on same day for one night. $207 out the door total price. Definitely stay there if I get that rate or close to it for sure.
Spent a week here Would def recommend this lovely downtown hotel Very accessible to local attractions and transport systems Staff friendly and helpful. Special mention to Crystal on reception who went out of her way to make us feel welcome Only 2 issues , breakfast was great but please update your toaster ! At least 15 mins and still only produced warm bread ! And never any marmalade On our last day there was no English breakfast tea and despite asking if there was any elsewhere in this huge hotel we were told in no uncertain terms there was none available ! Not a great service
Massive lobby with plenty of seating, Starbucks and bar in lobby. My room was huge, spotlessly clean with super comfortable bed and pillows. Coffee and cream in room. Comfortable chaise lounge and pillows near the window. Nice bathroom. Quick walk to Pike's Market, shops and museum. Check-in was painfully slow, but staff was friendly.
Tried requesting a suite upgrade on their website but kept getting a message to "try again later"!!! When I was able to enter all the required info it appeared it took but when I checked, it still hadn't processed it against my account. It took far too many tries and too much time which in this day and age appears to be more common across most of the corporate IT world---they just can't get it right!!!! You charge enough, you advertise how you value and put your customer first but you sure don't deliver on it.
Prior arrival, upon arrival, during the entire stay, and even while having left, I still loved the stay, remarkable, and looking forward to returning anytime soon. Rooms, hotel grounds and friendliness of staff, all tip-top. Their swimming pool and gym let you definitely stay ahead of the rest, thanks again for your most outstanding assistance
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing