My husband and I booked a package with this hotel for visiting the North West garden show in February. The package is a good deal because it offers 2 days pass plus 20% off the restaurant and the breakfast. The breakfasts barely got a pass grade. The room was recently renovated and clean, the TV really small (we did not use it). The heater/air conditioning unit was quite loud. The beds very comfortable. We found it a bit challenging how to use the elevator and the reception did not seem to want to help promptly. What gave us a sour experience is that I phoned from my room to ask for the reception to book a cab to go to a restaurant. The lady told me to just come down 5 min before as as she said they come frequently. So we did come down and ask for a cab. After 15 min no cab. We ask again. We phone the restaurant where we had a reservation and told them we were going to be late. They said they were really busy and they were unsure if they could hold our reservation. Finally after 30 min later, the cab showed off. We made it to the restaurant and had to wait for a while but had our dinner. So, at the end, we were really stressed for nothing because of bad information from the reception. After that, we used Uber and there were no problems (as Uber drivers could communicate well and they knew where they were going). Personally, even if the NW garden show package sounds great, we wont be using this hotel again.…
We were a group of about18 people and stayed here for two nights before an Alaskan cruise. In advance I was connected with Anna Hughes who oversees group sales. I could not be happier. She gave us a great group rate and answered all our questions and made recommendations for the area. The hotel is in the middle of downtown and close to the Space Needle, Pike Market and all the sites. The bed was comfy, the room was spacious and we had zero negative issues. Most of the rooms offer great skyscraper views of Seattle including the Space Needle. The breakfast was pricey and buffet style. Pretty basic. Not great but not horrible. The hotel even set us up with a great independent shuttle to the cruise ship that cost $15/pp. If you’re a large group call the hotel and ask for Anna Hughes. You won’t be disappointed. If you’re just two people, book directly. We’re glad we did!…
The hotel is downtown, close to the main sites but plan restaurants as there are not many near by (not the hotels fault, just FYI). Check is was fine but the check in agent was more interested in the number of stamps in my husbands UK passport than giving relevant information. The room was large, clean, coffee machine with 4 capsules and 2 bottles of water. The toiletries are Apotheke, nice brand. We didn’t use the restaurant but did have one drink in the bar. This was a Wednesday evening, just before some flower exhibition in Seattle and was packed. I assume the hotel knew their occupancy so not sure why there was only 1 bar tender. She did a great job and kept smiling but I did feel sorry for her. Now here is my HUGE issue. House keeping is on request! On closer look there is a VERY small sign in the bathroom, hidden behind the retractable mirror and a sign we noticed the next day at reception. I can only assume staff shortages and or saving money is the reason. So when we got back from a long day site seeing we came back to our wet towels in the bath where we left them. Turns out you need to request by noon via reception if you want house keeping. Now at home I don’t use clean towels daily or change my bed daily. However no house keeping means no coffee or water refill, lucky our toilet roll lasted! All I ask, well actually I ask for daily house keeping, is to be told this clearly. Email before arrival, note on the website, verbalised at check in, sign in the A3 posters in the lift, a note on the bed - do I need to go on? Please be transparent and honest to guests parting with hard earned money.…
I was excited for my trip to the Crowne Plaza. Unfortunately, it was a disappointing experience. I'm currently writing this from the hotel. But I'm not on the hotel wifi, I'm actually using my cell phone service because the wifi was so extremely slow that many websites wouldn't even load. The Crowne Plaza has decided to cheap out on everything. They don't use single serving shampoos (they say it's to save on waste, but we know it's to save them money so they can use the cheaper stuff--and it is definitely worse than before). You have to beg them to get housekeeping (they say it's to save the environment, but we know it's so they can cheap out and avoid paying their housekeeping staff). I went to the bar, and they couldn't serve a beer because none of the taps were working. We had to wait at the front desk for a long time because they didn't staff the front desk area. And on, and on, and on. The overall theme was simply the hotel cheaping out on everything possible. I won't be coming back.…
Really big problems with elevators and building is 34 stories high. I have stayed at this hotel probably 15 days this year. I hate to say that things have gone downhill in last few months. I will focus on the elevators. They 'upgraded' them a few months ago and are now unreliable. Many people, myself included had to wait 15 minutes or more for an elevator. I was told the one has never worked. Sometimes an elevator would finally stop on your floor, but it would be packed. (Going up or down) I think there were 20 people waiting for an elevator this morning in front of the restaurant. It wouldn't stop. I finally went up one floor and caught it. They are short of staff which unfortunatly is everywhere. Their staff is working very hard, I particularly like the breakfast staff and bartender. My room was very clean. But I didn't get housekeeping for three nights because of staff shortages. I felt bad for them. Unfortunately, too much is wrong in the hotel so I next month I will stay at a different hotel.…
Stayed 3 nights in a double queen. Huge room. Good amenities, good sleep, next to highway but didn't hear anything. Bottled water was a nice touch. We walked everyhere from Hotel to SU, Pikes, Target, Capitol Hill, Chinatown, and used the light rail station 3 blocks away. Room was even ready when I arrived at 10am!!!! Huge plus! Location was awesome, would def stay again - elevators are a bit quirky having to punch your room number only outside the elevator but it gets some getting used to. FYI lots of cruisers stay here.
Booked from ihg website, we arrived after midnite, the checked in was fast. But they gave a wrong room then they upgraded a bigger room at the corner with busy traffics. The light next to bed was out of order, need to use the torch from our mobile phone. Also the phone's in the room was disconnected too. I was too tired to go down & tell them. They next day they gave us a different room.
We have stayed here several times, it's a very nice clean hotel. Very comfortable rooms, great views from upper floors. Mid-priced, restaurant on second floor no bar. It's a 5 block or so walk to pikes market, food or shopping. Only a few other fast food places close by. Several blocks to space needle. Walk is uphill from waterfront so if walking is a problem I suggest taxi or ride share. Overall I like this hotel.
I’m writing this on our last night of a four night stay at the hotel. We were given a room on the very top floor (34) right next to the elevators. I was concerned about noise from them but didn’t hear anything at all. The elevators are a little confusing at first. There are no buttons inside the elevator except for door open/close and the alarm. You have to select the floor you want on the touchscreen outside the elevator and use one of the four elevators the screen tells you to use. The longest wait we had was under a minute. The room is more than adequate. Carpet is a little dated but everything is clean. The extractor fan in the bathroom didn’t work but aside from that everything was fine. The view of Seattle is outstanding and we could see the Space Needle. The nighttime view is spectacular especially. The AC in the room works well. It runs at two speeds. At home I use a fan for white noise and the room AC did that job perfectly. We had breakfast at the hotel buffet one morning. It’s standard hotel fare and a little expensive. Also gratuity is automatically added and is mandatory. Currently that means breakfast for two comes out to nearly $60 after taxes and gratuity. The restaurant staff are very friendly although a little understaffed. Getting orange juice took a long time as there was only one person working. A second restaurant worker came out right as we finished eating. We didn’t have dinner at the hotel so can’t speak to how good the food is in the evening. There’s a small convenience store in a lobby with self checkout. Selection is very limited but it’s fine for grabbing a bottle of water and the prices aren’t too expensive. Items can be charged to your room or a credit card. There are a couple of convenience stores within a five minute walk of the hotel. The hotel is two blocks from University light rail station so getting to and from the airport is cheap and convenient. Rail tickets are $3 a person each way, far cheaper than the $60+ to get a cab or Uber and you don’t have to deal with traffic. Be warned though that the two blocks to the hotel is a considerably steep hill therefore it’s a workout if you have heavy luggage. It’s about a 15 minute walk to Pike Place market or the ferry terminals, and a little over a 30 minute walk to the Space Needle. It’s definitely worth taking the ferry over to Bainbridge Island which costs under $10 a person as of writing. There’s no charge for the ride back to Seattle and the view of Seattle at night is outstanding. Overall a very pleasant stay.…
We arrived for a six night stay at the Crowne Plaza in Seattle, and were given a corner room on a high floor, away from the elevators, which we had requested in our booking, so we were off to a good start! The room itself was clean and comfortable, with expansive views of the downtown area and the I5 freeway. There was a little road noise reaching the room, but it wasn’t intrusive, and didn’t disturb us. As other reviewers have highlighted, the air conditioning in the room is really noisy, and we had to turn it off during the night, as it was difficult to sleep when it was turned on. The main downtown area is around 15 to 20 minutes walk from the hotel, where there is a good selection of restaurants and bars. We did eat in the hotel’s Regatta restaurant on a couple of nights, and the food was of a good standard, if a little expensive. The staff in the restaurant were great and made us feel at home! The only downside to the hotel, was the fact that the rooms weren’t serviced daily, unless you specifically requested it. As we were at the hotel for six nights, and for the price we paid, it would have been appreciated if the hotel had offered to service the room at least once during our stay. We did ask for a change of towels, which were delivered promptly to our room. I suppose this is a consequence of COVID, and I can see this happening more frequently in the hotel industry, which is a shame. Overall, we enjoyed our stay at the Crowne Plaza, and would probably stay here again.…
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