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Sheraton Kona Resort & Spa at Keauhou Bay

Booking.com$179*
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GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,452 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,205: English reviews
Tauranga, New Zealand
Reviewed October 1, 2016

Stayed for one night to get chance to snorkel with the Manta Rays. The reception staff were amazing with great ideas what we could see, do and try for the day before out tour. The room was awesome, was definitely worth the extra for a sea view room. The pool was amazing and wish we had brought the kids.....wait a...

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1Thank drnick2016
Auckland, New Zealand
Reviewed October 1, 2016

We had 9 nights here and it was just fantastic. Our 13yr and 9yr old boys loved the pool complex and slide, the games room and the space this resort has. The staff were very friendly and attentive - nothing was too much trouble for them. Mum did the yoga sessions which were a wonderful way to start the day...

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Thank hansenfamily2
Apple Valley, California
Reviewed October 1, 2016 via mobile

We were on our honeymoon and did a little island hopping. We hear the name Sheraton and think of a very nice, luxurious hotel. This place was well below our expectations. The bed was comfortable, the view was pretty, and the staff was very friendly but other than that, we were very dissatisfied. The timing of things are horrible. The...

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3Thank kbdowland
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha kbdowland. Thank you for your feedback on your recent stay with us. I apologize that we fell short of your expectations. Your comments regarding the dining and pool times will be shared with our team so we can improve in these areas. We hope the rest of your Big Island stay was pleasant. Mahalo

Reviewed October 1, 2016 via mobile

My wife and I stayed here on our first trip to the Hawaiian islands 6 yrs ago. We've been back to the big island 2 more times and stayed here every time. The staff are great and friendly. The trolley in to town is something you have to do. Sunsets out at the point by the golf course are picturesque....

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Thank Seiunkel
Reviewed October 1, 2016 via mobile

Resort fees are deceiving. Just when you think you are getting a decent price on a room they add a $35/day resort fee. This Sheraton makes it seem the resort fee is included in the the price of the room..don't be deceived. Denise, who checked us in, gave absolutely no simple instructions to our room which was on the same...

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4Thank B H
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha B H, Thank you for your feedback on your recent stay with us. I apologize that we fell short of delivering the level of service that you deserve and expect from the Sheraton brand. Our resort fee provides guests a generous array of amenities and services including self-parking, complimentary morning yoga classes, lei making, hula classes, access to our...

Reviewed September 30, 2016

We always stay at the Sheraton when visiting the Island of Hawaii. So this was our 6th stay. We have always loved the location of the property and the fact that the manta ray experience is right there. The pool area is great, Rays on the Bay is fun and the staff are terrific. However, this time we had three...

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1Thank Mindi N
Redwood City, California
Reviewed September 29, 2016

We stayed on this property on our very first trip to Hawaii in 1979. Sheraton has done much to keep the charm of the original hotel with modernized improvements which reflect current trends in vacations. They have utilized the ocean side space for the restaurants and bars where you can enjoy the views of the Bay and the ocean. The...

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1Thank paneb
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Paneb, How wonderful that you were able to enjoy the hotel several years after it opened in 1972 when it was the Kona Surf Hotel, as well as experience it recently! We are thrilled to hear your great feedback. You are correct, we've utilized our Oceanfront space for our restaurants to maximize views. Mahalo for your kind words and...

Oxford
Reviewed September 29, 2016

Broken lighting in the bathroom. Damp smell was explained at 5 am on the second night when the water pressure from the toilet caused an awful sound. The toilet was broken so the reception reluctantly switched our rooms. No housekeeping service unless it is requested - this was not explained on check in. Rays on the bay is in a...

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Thank OxfordRie
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha OxfordRieW, We regret to learn of the challenges you experienced during your recent visit. Please accept our apology for the noise disruptions that interfered with your stay. We do offer daily housekeeping, unless guests opt in for our Make A Green Choice program to help reduce our environmental footprint. We have shared your comments with our leadership team and...

Hong Kong, China
Reviewed September 28, 2016 via mobile

It's a large hotel with big pool, perfect for chill out. Staff are nice. But internet wasn't good, we got a room and internet wasn't working, so they change to other room, then still not working, then they send an engineer to try to fix, then it's working very very slow. The staff are responsive and helpful but the hardware...

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Thank Angus L
Hawaii
Reviewed September 28, 2016

My family really enjoyed the pool and slide and the beautiful grounds. Great weekend getaway. Peaceful, relaxing, and lovely staff. Being in Keauhou is always relaxing and the ocean and mountains are spectacular.

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Thank konagirl808
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha konagirl808, Mahalo for your fantastic review of our resort. We are thrilled you enjoyed your stay with us! As a kamaaina guest we value your unique insights and great feedback. We look forward to welcoming you back on your next staycation! Mahalo!

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $220 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travelers.
71 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Kona sunsets are world famous for their color. Spend the money and get a room with a view!”
kailuachad, 2 days ago | Read review
“Ocean view or mountain views are the best”
frenchchef2016, 4 days ago | Read review
“We thought we had men view room, and ended up with best of both views”
Betty193r, 5 days ago | Read review
“You're in Hawaii get a room with a view!”
  • Manta Ray Welcome!
434tarae, 1 week ago | Read review
“Choose another hotel - our "deluxe ocean front" suite overlooks the parking lot”
  • Burnt out bulbs
  • This is supposed to be a deluxe ocean front view but all you see are lifghts from the parking lo
  • This is the view outside our
  • Filthy tub
  • The lights are the parking lot
mattr404, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$179* /night
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Prices are for 1 room, 2 adults
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