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    Sheraton Kona Resort & Spa at Keauhou Bay

    78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
    (808) 930-4900
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    12/3/2017 12/4/2017
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    Traveler (1803)
    Room & Suite (422)
    Storyboard
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    Overview
    • Excellent30%
    • Very good37%
    • Average19%
    • Poor9%
    • Terrible5%
    Travelers talk about
    “manta rays” (351 reviews)
    “water slide” (141 reviews)
    “keauhou bay” (108 reviews)
    Free Internet
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    4.0 Star Hotel
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    Offers from Sheraton Kona Resort & Spa at Keauhou Bay
    Special Offer: Breakfast for 2 Included
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,681)
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    1 - 5 of 2,408 reviews

    Reviewed 4 days ago via mobile

    Coming from Ontario Canada, When we go to Hawaii for 1 or 2 weeks we usually leave a day earlier prior to check into our resort. We find a reasonable priced hotel, we check in around midnight and we check out the next morning, well...More

    Thank vdputte
    Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 3 days ago

    Aloha vdputte, Mahalo for your valuable feedback. We are thrilled Renee took great care of you, she will be so happy to hear your kind words in regards to her service. We hope to host you again in the near future. A hoi hou,

    Hotel's Favorite
    Reviewed September 14, 2017 via mobile

    Since this trip was a "real" vacation (long much needed one), we decided to go with SPG hotels and stay at Keauhou Bay's Sheraton, famed for the manta rays viewed from the aptly named "Rays on the Bay" restaurant, as well as hosting the iconic...More

    5  Thank Sitie
    Management response:Responded September 19, 2017

    Aloha Sitie, Thank you for staying with us at the Sheraton Kona and your kind words about Aunty Tutu. She is an asset to our hotel and makes so many memories for our guests. She will be happy to hear your comments about her! We...More

    Reviewed 5 days ago

    We were given a room that had not been cleaned. My husband called the front desk and housekeeping three times (the last time someone hung up on him) before finally the supervisor came and moved us. She was helpful. Room was ok but housekeeping kept...More

    Thank MNKate2016
    Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 4 days ago

    Aloha MNKate2016, Mahalo for your feedback regarding your stay with us at the Sheraton Kona. We are glad to hear our supervisor was helpful in the room move. It is disheartening to hear your expectations were not exceeding during your time with us. We will...More

    Reviewed 6 days ago via mobile

    I've stayed at this hotel back in the mid 1990's and it was a new experience revisiting this hotel that has been renovated under a different brand. I enjoyed the complimentary POG juice with pineapple juice in the lobby. Of course, I didn't enjoy having...More

    Thank mmaetani
    Reviewed 6 days ago

    This hotel is subpar to say the least! Cockroaches in the rooms, shower temperature goes from 70 degrees to 110 degrees constantly without moving the dial at all. We told them it was our 25th anniversary months in advance to they made sure to give...More

    1  Thank Toby G
    Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 4 days ago

    Aloha Toby G, Thank you for staying with us at the Sheraton Kona and Happy Anniversary. We truly apologize we did not exceed your expectations especially during your special occasion. Your valuable feedback has been shared with our team to ensure we have a seamless...More

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Things to do
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Pool
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • $211 - $445 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 On the Beach Hotel in Kailua-Kona
    • #3 Top resorts Hotel in Kailua-Kona
    • #3 Green Hotel in Kailua-Kona
    • #6 Family Hotel in Kailua-Kona
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 521
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Starwood, Hotwire, Orbitz, Cancelon, HotelsforEveryone, Evoline ltd, HotelQuickly, TripOnline SA and HotelsClick so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Hawaii >
    • Island of Hawaii >
    • Kailua-Kona
    • Also Known As
    • Sheraton Keauhou Bay Hotel Kailua-Kona ,
    • Sheraton Keauhou Bay Resort And Spa ,
    • Sheraton Kailua-Kona ,
    • Sheraton Keauhou Bay Resort & Spa ,
    • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
    Add Photo Photos
    Traveler (1803)
    Room & Suite (422)
    Pool & Beach (270)
    Dining (115)
    Hotel & Grounds (1437)
    Bathroom (56)
    Business Center & Event Rooms (14)
    Family and Play Areas (4)
    Nearby
    Sponsored by:
    Nearby Restaurants
    Sam Choy's Kai Lanai
    1,843 reviews
    .97 miles away
    Bianellis Gourmet Pizza & Pasta
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    .86 miles away
    Kenichi Pacific
    152 reviews
    .94 miles away
    Rays on the Bay
    1,103 reviews
    .05 miles away
    Nearby Attractions
    Anelakai Adventures
    217 reviews
    .27 miles away
    Sea Paradise Tours
    653 reviews
    .90 miles away
    Eka Canoe Adventures
    190 reviews
    .26 miles away
    Keauhou Farmer's Market
    37 reviews
    .91 miles away
    Ask a question
    Questions & Answers
    scubaRN32
    November 14, 2017|
    AnswerShow all 6 answers
    Response from WDLuisi | Reviewed this property |
    There are several tour companies that take out tourist for night viewing. The big draw at the Sheraton is that they have fixed spot lights that turn on after those boats leave. If you are lucky you can watch the manta rays... More
    0
    Votes
    redwolfmom
    October 30, 2017|
    AnswerShow all 8 answers
    Response from Peggy F | Reviewed this property |
    In addition to all the other fees which were just a little over $30 per day, they also charged $15 per day parking. The parking lot is at the bottom of the hill which the hotel is on. Quite a walk.
    1
    Vote
    TANAM H
    October 22, 2017|
    AnswerShow all 7 answers
    Response from the-arctic-wolf | Reviewed this property |
    Hi I think the only person who can answer the manta ray question would be the resort as they probably have health and safety issues
    1
    Vote
    Room Tips
    "Ocean front and vallet / good during Kona Coffee Festival"
    Read review
    "Partial Ocean or Full Ocean"
    Read review
    "Hill side views are away from the parking lot so not noisy, ocean view rooms disappointing if you want an..."
    Read review
    "best ocean views"
    Read review
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