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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
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1,989 Reviews from our TripAdvisor Community

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Showing 1,782: English reviews
Chicago,Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Don't think I would have enough characters to completely explain the enjoyment of this Hotel and their staff. From the moment we arrived for check in there was an air of we really mattered. From Bell staff, Front desk personnel, House keeping Pool Attendants and Wait staff each and everyone of the staff were friendly and always ready to assist... More 

Helpful?
Thank ilfd
Leonardtown, Maryland
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Well maintained property with clean quiet rooms. Parking was good, access was easy, the restaurant onsite was good if a little pricey. The price was worth it to sit out on the deck at night and watch the Giant Manta Rays feed under the lights! Beautiful creatures! This is a good location to wander all over the Big Island from!

Helpful?
Thank Rick M
San Mateo, California
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The review is based that this hotel is a Category 4. Pros: Beautiful View Can see the Manta Rays without having to snorkel. Very nice Staff - Main reason for the second star. They have a very nice Luau Show. We loved it. Cons: - Old. Rooms show their age. Bathrooms tiles dirty. - Bed uncomfortable and noisy. - Outside... More 

Helpful?
Thank AlexandrePSF
Edinburgh, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel and pool are great and breakfast was good. It's ridiculous though that they charge a daily rate which you can't decline. I asked but was told it was mandatory. 35 dollars per room per night seems high if the only extra 'amenity' you use is wifi. Is this so the room price can be advertised at a lower price... More 

Helpful?
Thank FionaMH
Gardner, Colorado
Level Contributor
92 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Great location, beautiful bay, the grounds and rooms are clean. However, the place is dated. After a long series of flights we were tired and upon check in were given a room that was large and had a bit of an ocean/bay view. The room was stuffy so we clicked on the AC and waited. We fell asleep and awoke... More 

Helpful?
Thank dogbuckeye
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

I suppose you get what you pay for. Hotel seems old and tired as do the staff. They offer breakfast but it never changes,you can only have scrambled eggs so many times in a week. Apart from the Concierge the staff look like they are just making up the numbers. No enthusiasm at all. Rooms have such good views but... More 

Helpful?
Thank Phillip B
San Francisco, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed there 4 times already, it is in a quiet location a bit off the main area. Rental cal is needed, once you get here it's great. Close to the area to put your rented kajak in the water. The ground are wonderful, pool is ok. Rooms are bigger than many others and there are always decent deals at this... More 

Helpful?
Thank Luckso
Coffs Harbour, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Sheraton Kona is a nice property with a fantastic location. But be warned about the hidden "daily amenities" fee, which is not mentioned by the staff, but outlined on a card included in promotional material handed out at checkin. The fee is USD$35 per day, and you cannot opt out. When I found out about it I told reception... More 

Helpful?
2 Thank Grant O
Auckland, New Zealand
Level Contributor
17 reviews
4 of 5 stars Reviewed 6 days ago NEW

Just spent my honeymoon at this lovely place. The people were lovely. The room looked over the pool and the ocean. Enjoyed the free travel using the trolley going to town. The power on the land went out. The emergency power was on. The staff updated us the whole time when the power was put back on the kitchen was... More 

Helpful?
Thank R5285NRandrew
Sydney, New South Wales, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Tired Hotel Staff not interested food terrible not close to town center Kona coffee terrible beds bad trolley comes only every 2 hours high light leaving this place every day for Tours & To eat out want ever be back.

Helpful?
Thank Jason S
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: Bar, Hawaiian, Pub
Ainakai
Ainakai
Cuisines: American, Hawaiian
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $207 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Resort And Spa
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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