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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
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2,054 Reviews from our TripAdvisor Community

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Showing 1,839: English reviews
Redwood City, California
Level Contributor
171 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed on this property on our very first trip to Hawaii in 1979. Sheraton has done much to keep the charm of the original hotel with modernized improvements which reflect current trends in vacations. They have utilized the ocean side space for the restaurants and bars where you can enjoy the views of the Bay and the ocean. The... More 

Helpful?
Thank paneb
Oxford
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed yesterday NEW

Broken lighting in the bathroom. Damp smell was explained at 5 am on the second night when the water pressure from the toilet caused an awful sound. The toilet was broken so the reception reluctantly switched our rooms. No housekeeping service unless it is requested - this was not explained on check in. Rays on the bay is in a... More 

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Thank OxfordRie
Hong Kong, China
Level Contributor
133 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

It's a large hotel with big pool, perfect for chill out. Staff are nice. But internet wasn't good, we got a room and internet wasn't working, so they change to other room, then still not working, then they send an engineer to try to fix, then it's working very very slow. The staff are responsive and helpful but the hardware... More 

Helpful?
Thank Angus L
Hawaii
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My family really enjoyed the pool and slide and the beautiful grounds. Great weekend getaway. Peaceful, relaxing, and lovely staff. Being in Keauhou is always relaxing and the ocean and mountains are spectacular.

Helpful?
Thank konagirl808
Auckland, New Zealand
Level Contributor
70 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

As a family the pool and water slide were excellent. The location, views and gardens are very picturesque. Other positives are the spacious rooms and big decks. However we found the overall experience tired and below the standard we would expect from a Sheraton. The showers take 5mins to heat to temperature and we suspect they turn the hot water... More 

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2 Thank K B
Huntington Beach, California
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

Our 1st trip to the big island after never leaving Maui. Luv'd the island, except for ALL the driving to get anywhere. After staying in many nice resorts, our hopes where the same when we booked to stay at Sheraton Kona Resort and Spa. The grounds and lobby where gorgeous (no beach), rooms and amenities, that's where things changed. The... More 

Helpful?
Thank Firstwoday
England
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is in a beautiful setting but it lets itself down in a number of ways. We were surprised at the cramped and uninviting pool bar. One of the other restaurants was closed which only left us with the dining option of Rays on the Bay (the others were short order food). Rays was nice but I really struggled... More 

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1 Thank RosEngland
Greater Wellington, New Zealand
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had six days in an Ocean View room & generally enjoyed our time. Pros: beautiful grounds, large pool with water slide, sunsets, it's close to a shopping centre with supermarket & a few eateries, the bay nearby has watersport options, there are some more restaurants within a 10 minute drive, it's peaceful, rooms are large. Cons: $30night resort fee,... More 

Helpful?
Thank Asinvari
Ventura, California
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

My husband and I were just here for 7 nites, our room was very nice with a beautiful view of the gardens. The housekeepers were super nice and friendly. The common areas i.e. The elevators and hallways could use a little updating such as paint and carpets though. The grounds were kept immaculate and beautiful to stroll thru. The trolley... More 

Helpful?
Thank lemonde1
Cary, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is located on a lava flow right on the water with amazing views of the Sunset. Only a 10min ride to Kona town (free shuttle available). The rooms are large and most have great views of the island, ocean, pool, or combinations of each. Easy 5min walk to marina where many options exist for on water activities and... More 

Helpful?
Thank Ed T
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: Bar, Hawaiian, Pub
Ainakai
Ainakai
Cuisines: American, Hawaiian
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $209 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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