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Sheraton Kona Resort & Spa at Keauhou Bay

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Kona Resort & Spa at Keauhou Bay
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 14 hotels in Kailua-Kona
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay.
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Room & Suite (703)703
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Harbor View
Hotel links
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3,412Reviews116Q+A100Room tips
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Popular mentions
Karl K wrote a review Jan 15
San Jose, California5 contributions2 helpful votes
We had such an incredible time here & are going back next month because we absolutely loved our stay here! You really should try to hula & make leis with Siu Lin & definitely do the cultural walk with Uilani, all great fun & delightful opportunities to learn more about Hawaiian culture & history. Definitely put snorkeling with the Mantas on your list! The grounds, waterslide, & pools with waterfalls are wonderful aspects to this resort. Plus, the friendly & fantastic customer service from Paul, Benjamin, Karen, Aarica, Adelina, etc. And, they have a very convenient well stocked & staffed Holoholo store on site for all your needs. We travel extensively, and the Sheraton Kona Resort is a must visit!
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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Michelle Koop wrote a review Dec 2020
1 contribution2 helpful votes
If you want a break from the covid chaos do NOT choose this Sheraton hotel. What a disappointment to the brand name!! This sh**hole is falling apart all around them and no one seems to care to do any repairs. No staff will ever say hi or anything kind to any guest. Customer service doesnt exist anymore. The room was so filthy i had to run out the day i checked in and buy my own cleaning supplies. Dirty smeared walls, unswept, unmopped floors. Absolutely disgusting!!
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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bbeene wrote a review Nov 2020
Warner Robins, Georgia25 contributions9 helpful votes
yes sir this hotel is old and was something else before the Marriott chain purchased but if you can overlook the dated aspect you will have a great time. It is reasonably priced and that isn't easy to find in Hawaii. It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live music. It has a nice little golf shop in addition to a couple of others as well. Plus if you really get tired of these pleasantries, you can walk right across the street where you will find numerous cafes, restaurants, and shops of all kinds to amuse you to no end
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Date of stay: December 2019
1 Helpful vote
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bentprop wrote a review Nov 2020
Gainesville, Florida201 contributions39 helpful votes
These are difficult times for the Hawaiian Leisure and Sporting Industries. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. The grounds are immaculate,  the service impeccable. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds.  The beds are comfortable and the room has all the normal attributes. I would be remiss not to point out that the room is somewhat dated. Because of the Covid virus everything is not necessarily open like the poolside bar a negative. There is a family pool and an adult pool, both are very nice and you can get towels etc from the staff. I'm sure under pre-covid conditions the hotel was vibrant. 
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Date of stay: November 2020Trip type: Traveled with family
1 Helpful vote
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Chengchl wrote a review Nov 2020
San Jose, California10 contributions22 helpful votes
Just completed a five-night stay at this hotel. I have to say this is an amazing hotel and I highly recommend! The front desk and staff members are always nice and patient and ready to help. During our stay, the hotel was quite empty, not many guests here so all of rooms got upgraded. Many thanks for that. As a platinum member, I opted in breakfast instead of welcome points. The breakfast was intercontinental- a croissant, a muffin, choose of juice or other soft drink, cold boiled egg and choose of fruit (I always picked papaya. It was nice). Lounge was not open. There are two pools in the hotel ( for adults and for kids). We spent a lot of good time at pools and enjoyed the waterslide a lot (open from 11am to 6pm). The service at hotel is fabulous. Whenever I had requests through Marriott mobile app, they responded immediately. I really appreciate that. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. I really enjoyed my stay at Sheraton Kona and I highly recommend to you!
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Date of stay: November 2020Trip type: Traveled with friends
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PRICE RANGE
$205 - $339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton keauhou bay hotel kailua-kona, sheraton keauhou bay resort and spa, sheraton kailua-kona, sheraton keauhou bay resort & spa
FORMERLY KNOWN AS
Sheraton Keauhou Bay Resort & Spa
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
521
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Frequently Asked Questions about Sheraton Kona Resort & Spa at Keauhou Bay
Which popular attractions are close to Sheraton Kona Resort & Spa at Keauhou Bay?
Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (2.3 miles), Greenwell Farms (4.4 miles), and Kahaluu Bay (1.4 miles).
What are some of the property amenities at Sheraton Kona Resort & Spa at Keauhou Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Kona Resort & Spa at Keauhou Bay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Kona Resort & Spa at Keauhou Bay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Kona Resort & Spa at Keauhou Bay?
Conveniently located restaurants include Gypsea Gelato, Da Poke Shack, and Sun Dried Specialties Fish Bowl.
Are there opportunities to exercise at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Kona Resort & Spa at Keauhou Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Kona Resort & Spa at Keauhou Bay offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Kona Resort & Spa at Keauhou Bay?
Many travelers enjoy visiting Kealakekua Bay (6.8 miles), The Painted Church (9.9 miles), and Kamakahonu (6.1 miles).
Does Sheraton Kona Resort & Spa at Keauhou Bay have any great views?
Yes, guests often enjoy the harbor view available here.