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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,233 Reviews from our TripAdvisor Community

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Showing 2,003: English reviews
Reviewed yesterday NEW

We stayed at the Sheraton from 1/6/17-1/8/17; 2 nights. I liked this hotel, but thought it was overpriced. Our room (1328) was spacious and clean. The king bed was comfortable and the room was quiet. I was concerned that this room was right outside the ice machine and I would hear that all day and night, but I only heard...

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Helpful?
Thank Kathryn P
San Diego, California
Reviewed yesterday NEW

Happily surprised that management actually cared about input regarding toddlers in 18-plus hot tub and about second-hand smoke from guests/employees. Front desk displayed first-class attitude. Gorgeous holiday decorations. Great room service.

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Thank Business99106
Brisbane, Australia
Reviewed yesterday NEW

This place was just OK - we had an ocean view room but we missed the first night of accommodation due to flight delays (we had already paid in advance) so I called the hotel to advise that we would still like to keep our room so we could check in early in the morning only to arrive and have...

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Thank Brissy_Traveller1983
Waikiki, Hawaii
Reviewed 2 days ago NEW

I hate to even write this negative review because I WANT so badly to love this hotel, especially after 3 visits in the past year alone. But unfortunately, it’s the same issues time and time again. This is going to be a long one. Number one complaint: This hotel does not inform guests of the activities they are entitled to...

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3Thank staceymoorelynn
New York City, New York
Reviewed 2 days ago NEW

This hotel really needs some renovations. Everything is OLD, especially the bathroom, the shower head is very dirty, the wash area is very low which was not very comfortable. We went on Dec, 2016. We didn't feel welcome when we checked in. They said they have many check in that day, so the check in was delayed by few hours....

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Thank idahe112
Reviewed 2 days ago NEWvia mobile

Beautiful .the waves were very high when we stayed. Sometimes the bar was closed due to high waves. The grounds of the hotel were a great place to explore. One day there was an art show on the hotel grounds. A trolley picked us at the hotel and brought us all over town.staff was very helpful.

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Thank Sue R
Petaluma, California
Reviewed 2 days ago NEWvia mobile

Large sprawling hotel right on the water. Friendly staff. Huge winding pool with views, water slides, sand entrance, kids splash area and views. Ocean view rooms have balconies. I don't know about the island view rooms, but why would you want one when the ocean is right there? Good restaurant (Rays) where you can eat overlooking the ocean and watch...

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Thank efspetaluma
Los Angeles, California
Reviewed 2 days ago NEW

Aloha back from the trip a few hours ago. Just returned from a surprise birthday present to my wife. The Swim with the Manta rays was high on her wish list. and the Sheraton offered the best location next door. This once gem of Kona still offers a great location , grounds and activities. it offers now a great family...

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Thank meherio
Vancouver, British Columbia, Canada
Reviewed 2 days ago NEW

I booked this hotel because it was rated decently but the service was poor to what the Sheraton flag normally provides. The hotel is in a great location with the view and waves being phenomenal. The property itself is dated and far from modern. The check in was particularly poor since it took a long time. The booking was done...

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Thank Khela_H
Reviewed 2 days ago NEWvia mobile

You don't always get what you pay for... With all the nice resorts on the island, I'm surprised Sheraton hasn't done more to upkeep the property. Carpets in the room were stained and dingy. The chair had gum dried on. Shower was dingy at best with visibly stained grout. Water pressure was OK but toilet didn't really flush unless you...

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Helpful?
Thank Jay V
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $223 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Resort And Spa
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travelers.
65 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“My room was great, so I cannot compare.”
 of 5 bubbles Business99106, yesterday | Read review
“If you want to watch Luau for free, choose garden view, so you can watch it from your balcony.”
 of 5 bubbles idahe112, 2 days ago | Read review
“Ask for the view where the water is hitting the rocks”
 of 5 bubbles Khela_H, 2 days ago | Read review
“No suites in this hotel due to its age. "beach" view or bay/town view. We got one of the latter.”
 of 5 bubbles tixrus, 3 days ago | Read review
“The Oceanfront Rooms - Room 1325 was right against the water and we could watch the Manta Rays at night.”
  • The balcony
  • View from the Oceanfront Room
 of 5 bubbles DylanH818, 4 days ago | Read review
5 of 5
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