We booked last minute and were looking forward to enjoying the location and the atmosphere. Due to Covid-19, it was very quiet. The hotel is in desperate need of a renovation! The room itself was clean--just very old and outdated. The outside lounge area is completely emptied and doesn't look like it has been used in several years. If an investor would renovate it to a mid-century modern look, it would bring the place back to life. Awesome location and an easy walk anywhere in town.
Besides over charged, the place was ran down, dirty, and disgusting. We had rented 2 rooms for 2 nights, they locked our keys to get back into our rooms after the first night. When I entered my room there was still a dirty towel hanging over the shower rod and and a dirty floor mat in front of the shower. The next day did not give me a new floor mat, nor did I get more coffee and the towels were just tossed on the safe as you walked in. I would never stay in this place again and recommend no one else does.. I should have gotten a refund of my money it was so bad!
No hot water for three nights out of 7. No towel service three days out of 8. Housekeeping only vacuumed our room once in 7 days. Railing slates were not attached on the bottom making it a hazard for children. New to be remodeled or close for cleaning.
We arrived for check-in and we are informed that there is a break and that there will be no water for the next two hours. The water returned after 5 hours. The A / C in our room did not work, so very hot and very humid, they came to check and unable to resolve the situation, we were told that he would make the message with the front desk. No news for the next 2 hours, I will see at the front desk what is happening, I am told that they can not do anything tonight, it will be tomorrow. The next day at the end of the day, still without news, I return to the front desk to ask what is happening, we pretend that no one is aware of the situation ... and finally I am given a new room. We change our personal effects / room luggage, without help (family with a child, a baby and a pregnant woman), we turn on the A / C to realize 2 hours later that it does not work either. So I go back to the front desk where I am told that they can do nothing and that there is no other room available. We spend our second night in the heat and humidity, with a baby who is too hot and who wakes up every hour ... the next day always without news I go back to the front desk, I am told that we are sending a technician to fix. He just repairs and leaves. 2 hours later it's still as hot so I go back to the front desk, the manager is there, give me a new room. We change places, without help, with our personal effects / luggage, I turn on the A / C and miracle it seems to work. We leave the room for some activities, we come back in the evening, the room temperature is relatively comfortable. My wife decides to go shower, a few moments later I hear her screaming in disgust, I will see, the shower is gross, twenty long black hair on the walls of the showers, pubic hair everywhere. .. We wash the shower. The next day I go back to the front desk, the manager is there, I explain the situation, tells him that after all that I would like compensation (We paid US $ 185 per night with parking), he replies that as I reserve the room with HotWire he can do nothing ... Tired of all that I say nothing and I go.…
Very run down property, in need of refurbishment and a thorough cleaning. If location is what you're looking for, and care not for amenities such as lounge/restaurant, etc....this place will do. Lower your expectations upon check in.