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Kanaloa at Kona

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764 Reviews from our TripAdvisor Community

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Showing 683: English reviews
1 review
2 of 5 stars Reviewed 3 days ago NEW

FYI Front Desk & Security they were nice and apologized! Ocean view was nice and my kids and I got to see dolphins in the ocean. Okay don't get me wrong its a nice Condo but needs a lot of upgrades first starters parking someone stored their vehicle in our garage stall, NO A/C all fans...to top that the Loft... More 

Helpful?
Thank Sashelly N
Los Angeles, California
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The units are large and comfortable with a full kitchen, large HDTV, a lanai that overlooks the waves hitting the lava rocks below. The grounds have a couple of swimming pools and spas, and propane BBQs. One can walk to the nearby Sheraton and snorkel. Castle took over management last year from Outrigger and inherits their air conditioning fees ($30/day... More 

Helpful?
Thank BILL C
Livermore, California
Level Contributor
16 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Cleaner than many we have stayed in. A couple of geckos were hanging out in the bedroom but no big deal. Comfy beds, updated furnishings and a really serviceable kitchen with clean dishes and sharp knives. Great spot to start and end vacation days. Lanai faces the ocean so morning coffee and evening sunset viewing is perfect. Laid back staff... More 

Helpful?
Thank TFamLLL
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We arrived on July 8, 2016 and there were signs up stating that building 3600 was going to be painted during our entire stay. When we walked up to the front door it was covered in paper along with the windows and the painters were in the process of painting 3601. Fortunately the owners representative was still in the condo... More 

Helpful?
1 Thank LeslieG777
Honolulu, Hawaii
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 27, 2016

I stayed in a 1 bedroom ocean front unit. It was very spacious, clean and had amenities - pool, tennis courts, close to supermarket and golf courses. The staff there was very helpful and accommodating.

Helpful?
3 Thank ghonolulu
Kailua-Kona, Hawaii
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 26, 2016 via mobile

Bad stay! Not worth it! Current general manager thinks he's so high up in the food chain walking around like his big! Front desk and other staff tell us it's okay to use the pool for a family gathering as long as we don't disturb other guest, started party at 12 and he told me that it wasn't allowed because... More 

Helpful?
2 Thank cassieetana
Stephen H, General Manager at Kanaloa at Kona, responded to this review

Aloha, It is unfortunate that you did not enjoy your most recent stay at Kanaloa. My responsibility is to ensure the enjoyment of all guests and owners. Use of the pool and property facilities is limited to guests and owners staying on property. Renting one unit and inviting 20 guests to have a party is not the policy at Kanaloa.... More 

Yuma, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 22, 2016

My company uses Egencia to book reservations, and we compare the price simply using Google. in this case the price on Egencia was substantially less so my reservation was booked through them. The air flight did not arrive until after 9pm and I drove directly to the property and a security man gave me a key to the room. I... More 

Helpful?
2 Thank jhewlett
shickscastle, General Manager at Kanaloa at Kona, responded to this review

Aloha Mr. Hewlett, It is disappointing that your expectations were not met. The fees for air conditioning and the check out cleaning fees are clearly listed in our online literature. I will ask our Marketing department look into whether Engencia has omitted this important detail. One of the benefits of our property is the free Wi-Fi, free parking and no... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2016 via mobile

Room was clean and spacious, service was excellent and facilities were fantastic. Had a full kitchen in room, lovely balcony and close to 1 of the 3 pools. It was easy to get to town on the bus and also had a car park space for when we hired a car. Highly recommended

Helpful?
Thank Jessica B
Kailua-Kona, Hawaii
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 4, 2016

My experience at this resort was nothing less that wonderful. Great room. Great view. Very Comfortable,.Just be informed that this is NOT a hotel. Each unit at Kanaloa is individually owned. The management team, Castle Resorts, has no say so as to how the units are furnished. I happened to get lucky and had a great unit, 3604. I would... More 

Helpful?
1 Thank Hawaiihank
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 23, 2016

We arrived after 5. The security guard let us in kindly. We were surprised to be stifled without air conditioning and learn we needed to wait til morning to talk with the office. AND THE AIR CONDITIONING IS AN EXTRA CHARGE!! Not a great start. And the condition of our unit was shabby and worn out. Wifi and cable did... More 

Helpful?
1 Thank tillettmaureen
shickscastle, General Manager at Kanaloa at Kona, responded to this review

Aloha, Thank you for taking the time to let us know about your concerns. We are continually working to enhance the experienced of our guests. Stephen Hicks More 

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Concierge

Additional Information about Kanaloa at Kona

Address: 78-261 Manukai St, Kailua-Kona, Island of Hawaii, HI 96740-2538
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $137 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kanaloa at Kona 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Outrigger Kanaloa At Kona Hotel Kailua-Kona
Outrigger Kailua-Kona
Outrigger Kona
Kailua-Kona Outrigger
Kanaloa At Kona Hawaii/Kailua-Kona
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