Lovely room with shower en-suite, very warm at night with no access to co controls, therefore we had to leave a window open as a result we had the noise of the snow machines working at night co ming in. A big shout out to the chef's and wait staff running the buffet they all kept everything running smoothly & efficiently. Only down side, due to 130 kindergarten kids using the slopes the week we were there we were moved to another slope by our tour operator, for which there is "piste" bus that would take us on asking reception about it we were told that there was no direct bus to where we needed to go - there is the bus stop is in front of the gondola lift and takes you I to mac's bar, this bus is free of charge, the drivers appreciate a gratuity.
The rooms are clean, the food is great, the staff is very nice, the only problem we had was with the heat, was too high and impossible to set. We had to keep the window open all the time and at night there was a lot of noise.
It is a great hotel for families Very clean, friendly staff and the food was very good. The hotel is next to the cabin and next to an Apres Ski Bar, so it is a nice place for skiing. Moreover the Ski School is right near the hotel. The pool is clean and the water is warm enough, the children had a great time there.
I am extremely disappointed to say the least in regards to not being able to get a refund for the days that I did not use at this hotel. I became very ill and had to fly back to the USA and the night clerk was totally aware of my situation. This sickness was totally out of my control and should have been taken into consideration. I expected from such a reputable hotel that they would make an exception to their rules in my case.
The hotel is perfectly located. The service is great. If you look for a nice place to stay with kids and some comfort then this is a great choice. Ski school, ski lift all in the direct presence! The half board is pleasantly breakfast and dinner with wide range of choices. The spa area plus the swimming pool is great and most important not over crowded.
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