Service was terrible and personnel behavior was terrible. Couldn’t communicate with anyone. We booked 1 room but there was a very bad smell coming out of the ac. We requested a new room but they wouldn’t admit of the smell thus we got denied. won’t be going again at any means
Don't choose this residence! They are so irresponsible that when we informed them that we have a corona virus case in our group they said "it's ok, no need to cancel the booking". They showed no respect or compassion. We kindly asked them to reschedule our trip, NOT give us a refund, and we got a negative response. Learn how to deal with crises guys.
. Unfortunately we have booked 2 residences in the specific hotel. Taking into consideration the fact of Covid-19 cases in whole Europe, we decided to cancel the trip. After the communication that we had with the hotel and the warning that some of us maybe are effected from coronavirus, we requested to transfer our reservation for the next season in order to avoid the exposure of any other guests in the coronavirus. The hotel denied our request while they say that they have to follow their policy and do not give us any refund or the option to transfer our reservation!
Worst service ever!unable to reach the hotel because of the closed borders and not even let me to reschedule the booking!they just took my money!I tried to call or email them and the answer was the same!they just say I'm sorry...
WORST CUSTOMER SERVICE EVER We had a booking for 2 residences and called to explain that we cant travel because we were POSITIVE TO CORONA VIRUS , and all they had to say is "Get well soon". NO REFUND, NO REBOOK, NOTHING. In a period that countries are closing their borders and are restricting all transitions. Humanity at it's best. 13 persons PAID for a week in those residences and we are punished as if its our fault that there is a PANDEMIA. How could anyone ever trust this residence again. What kind of "hospitality" is this supposed to be. TOOK OUR MONEY AND REFUSE TO EVEN REBOOK US FOR NEXT YEAR EVEN THOUGH WE ARE BEGGING FOR 3 DAYS. Never should anyone trust them.