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Hotel Jenewein

Ramolweg 15, Obergurgl, Austria
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76 Reviews from our TripAdvisor Community

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Exeter, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We had such a great time in this hotel last week I wrote to thank them for their superb food and service we received. Scholtz, Stephan, Johan and Suzanne were brilliant and each meal was a pleasure. The spa is very luxurious and never busy. The apresski Umbrella Bar attached to the hotel provides a more lively addition to the... More 

Helpful?
Thank JonLuke70
BucherS, Inhaber at Hotel Jenewein, responded to this review

Dear Guest, We would like to thank you for your positive feedback on our house and the nice compliments to the team! We are pleased that you felt comfortable in our hotel and that you could enjoy your holiday in Obergurgl. We would be delighted if you are our guests in the coming year. Kind Regards Your team of the... More 

Northampton, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was our 5th stay at the Jenewein, that is probably recommendation enough! Everything about the hotel makes it the perfect choice for a family of fanatical skiers. It is steps away from the Hohe Mut Bahn and Plattachbahn. The staff are friendly and efficient, surroundings modern and fanatically clean, food varied and plentiful. The bar is a lively and... More 

Helpful?
1 Thank Mandy B
BucherS, Inhaber at Hotel Jenewein, responded to this review

Dear Guest, Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Hotel Jenewein so much. We look forward to welcoming you back at Obergurgl next year. Sincerely, Your team of the Hotel Jenewein More 

London, England, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

First of all I would never visit this resort again, knowing about the people who own it now and the way they feel about some people from other parts of Europe! Unfortunately we spent our hard earned money staying here for new year week and of course it was fully booked. The hotel itself was actually ok it was the... More 

Helpful?
Thank Lucie M
BucherS, Inhaber at Hotel Jenewein, responded to this review

Dear Lucie M., Thank you for your feedback. We deeply regret that your holiday in Hotel Jenewein could not meet your expectations. We can assure you that our hotel Chef and our team always try to satisfy every guest. Feel free to read our feedback even at the reviews of your man. With our very best regards, Your team of... More 

cublington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 4, 2016

When a customer makes a complaint the manager they should try to resolve the issue not be argumentative and do nothing about it. We wanted to leave early as we could not sleep with the noise or even like the food The apri ski bar (which is attached o the hotel below most of the rooms) should only run for... More 

Helpful?
1 Thank richard m
BucherS, Inhaber at Hotel Jenewein, responded to this review

Dear richard M., First, thank you for your feedback on our house. We deeply regret that your stay with us did not meet your expectations and want to leave a few notes attach to your review: Our employees are instructed to always be our customer accommodating and friendly. To take time for the guests and to take care of any... More 

Wolverhampton, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 26, 2015

We stayed at this hotel for a Christmas family skiing holiday on the recommendation of friends. Well located at the bottom of the slope next to main lifts, ski school etc. The food was excellent, 6 courses every evening , served by a wonderful waitress Suzanne. The hotel was tastefully decorated with a well equipped spa with panoramic views of... More 

Helpful?
Thank 14DLB
BucherS, Inhaber at Hotel Jenewein, responded to this review

Dear Guest, thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Hotel Jenewein in Obergurgl. We look forward to welcoming you back next year. Sincerely, Your team of the Hotel Jenewein More 

London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 3, 2015

Stayed here for a week in July... as soon as we arrived to the hotel, the lovely staff had kindly upgraded our room to a suite (which was amazing. Huge, modern and cozy). Beautiful views over the mountains from our room. Balcony has sun loungers too, which was a plus. The food. The food was of this world. Each meal... More 

Helpful?
1 Thank marieloucullen
BucherS, Inhaber at Hotel Jenewein, responded to this review

Dear Guest, Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Hotel Jenewein so much. We look forward to welcoming you back at Obergurgl next year. Sincerely, Your team of the Hotel Jenewein More 

Wirral
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 13, 2015

The delightful Hotel Jenewein in the Tyrolean village of Obergurgl is a jewel in a perfect location just a two-minute walk from the ski lift. This extremely comfortable hotel is efficiently run and has very friendly, helpful staff in all areas. The restaurant is superb and dinner for my wife and I was an eagerly-anticipated "occasion" rather that simply a... More 

Helpful?
Thank John H
BucherS, Inhaber at Hotel Jenewein, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the so much. We look forward to welcoming you back at Obergurgl next year. Sincerely Your team of the Hotel Jenewein More 

Tunguska
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed March 29, 2015

This review is mainly for the restaurant which has a very big problem: it can not meet its own demands. And for the given price this is just not acceptable. Very briefly: - advertised menu of the day wasn´t available (anymore?!) at 7 pm - one starter missed, one starter wrong - waiter didn´t replace missing cutlery on his own... More 

Helpful?
1 Thank Fox M
BucherS, Inhaber at Hotel Jenewein, responded to this review

Thank you kindly for taking the time to evaluate our hotel! Your information and your feedback are important to us pertaining to the future development of our house. We are sorry that our restaurant did not satisfy you. We are taking your criticism very seriously ! Kind Regards, Your team of the Hotel Jenewein More 

west midlands
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 20, 2015

The Jenewein is a nice traditional hotel where the staff dress in traditional Austrian outfits and they are all very friendly. The location is great as it is next to slopes, gondola and ski hire shop. The food is good but meals take a long time to complete as there are 5 small courses, this would be difficult for small,... More 

Helpful?
2 Thank dabernster
BucherS, Inhaber at Hotel Jenewein, responded to this review

Dear Guest, First, thank you for your feedback on our house. Customer Satisfaction and hospitality are very important to us and are taken very seriously in our house. Your complaint about the dinner will certainly give us grounds to exert ourselves in finding a structural solution for small children. Kind Regards Your team of the Hotel Jenewein More 

Rugby, United Kingdom
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 8, 2015

This was our second time at this hotel and our fith time in Obergurgl , the hotel is in the perfect position as it is only 50 metres from the main lifts and you can ski back to the apres ski bar or boot room . the hotel has excellent facilities and the restaurant is superb. The food could not... More 

Helpful?
Thank simpsonmitchell
BucherS, Inhaber at Hotel Jenewein, responded to this review

Dear Guest, We would like to thank you for your positive feedback on our house and the nice compliments to the team! We are pleased that you felt comfortable in our hotel and that you could enjoy your holiday in Obergurgl. We are very sorry that our wellness area could not satisfy you. Your complaint will certainly give us grounds... More 

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