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The Crystal

Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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The Crystal
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347 Reviews from our TripAdvisor Community

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Showing 150: English reviews
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Surrey
Reviewed April 11, 2017 via mobile

Just returned from our ski holiday at The Crystal. Room was lovely and clean, staff were all very helpful and friendly. Food was great with a wide choice to choose from. Only negative thing I was surprised about that the soft drinks were not included. We have been to many hotels in Austria and soft drinks have always been included....

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Thank Jfairy
Reviewed April 10, 2017

Really enjoyed staying here for one week with my family. Good skiing, hotel is in a great location. Good sized rooms and facilities. The staff at the hotel were so friendly, welcoming and helpful. The restaurant is superb, wonderful selection of dishes every day and presented and cooked to a very high standard. We are looking forward to returning next...

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Thank Chimneys44
Reviewed April 9, 2017

I want to thank the entire team for the memorable week in hotel The Crystal. The friendliness and helpfulness of the staff lift the hotel to a higher level. The food in the morning and in the evening are of a higher quality. Unforgettable! The rooms are perfect and nice.

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Thank Ringers J
DianaKarsai, Inhaber at The Crystal, responded to this review

Dear Ringers, Many thanks for your positive feedback. It’s a great pleasure for us that you enjoyed your stay in our house. We are looking forward to welcome you again in our house. Kind regards, Diana Karsai The Management of The Crystal

Reviewed April 8, 2017 via mobile

-no hot water in the shower in the room ( was never fixed so we needed to shower in the spa area ) -after 1 day no wifi in the room ( at the reception desk we were told it was a general problem that would be fixed in a few hours). Later we found out that there was wifi...

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Thank 381bartc
Reviewed April 2, 2017

Its hard to find anything much to gripe about in the Crystal. Our rooms were tidy and clean. Food was excellent and the staff very helpful. The location is excellent with very quick access to the lift attached to the main hotel building.We would certainly return, however the skiing at Obergurgyl is fairly limited.

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Thank Quadrupeds
DianaKarsai, Inhaber at The Crystal, responded to this review

Dear Quadrupeds, Thank you for your time and your great feedback! We're glad to hear that you were able to enjoy the time at our hotel and you felt comfortable. We would be delighted if you are our guests in the coming year. Sincerley, Diana Karsai The Management of The Crystal

Reviewed March 28, 2017

The Hotel is clean and the staff are friendly and helpful. I shared a twin room with a friend and the room was lovely, spacious and with a balcony overlooking the slopes. The food was amazing - especially breakfast. Having the boot room and the ski shop and gondola in the basement was a real plus and the skiing around...

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Thank Mary D
DianaKarsai, Inhaber at The Crystal, responded to this review

Dear Mary, We would like to thank you for your very positive feedback on our house and the nice compliments to the team! We are pleased that you felt comfortable in our hotel and that you could enjoy your skiing-holiday in Obergurgl. We would be delighted, if you are our guests in the coming year. Kind Regards, Diana Karsai The...

London, United Kingdom
Reviewed March 21, 2017

We were a party of 10 adults on a long weekend ski trip. On the positive the hotel was lovely and we stayed in the new part over the bridge. The food was good and plenty of it The rooms were spacious. However the beds were hard and the towels in the room were thin and small which did not...

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1Thank dianenimmo
Out there
Reviewed March 18, 2017 via mobile

This is good Austrian Hotel with a modern spin on it.... Whilst not having the tyrolean charm of some of the other hotels in Obergurgl, it is modern and stylish and the food is excellent and the spa one of the best I have been in. It is well located, the bar is good and the staff brilliant. So what...

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1Thank stoatsbrother
Reviewed March 13, 2017 via mobile

What a great hotel for a ski trip. Location is perfect - on the slopes. With main ski-hire & shop in the basement where you catch the main ski lift up to the top of the mountain. A must for any family - so easy !!! All the staff couldn't be any more friendlier - so helpful, especially the girls...

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Thank Reggie1923
DianaKarsai, Inhaber at The Crystal, responded to this review

Dear Reggie, Thank you kindly for your positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We look forward to welcoming you back at Obergurgl! Kind regards, Diana Karsai The Management of The Crystal

Farnham
Reviewed March 11, 2017 via mobile

We went to The Crystal as a family with two young children in March. From the second we arrived at the hotel we couldn't have been made more welcome! The staff are so lovely and literally went the extra mile at every turn. Our daughters had slippers and robes too in the hotel room which was split over two levels...

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Thank Gemma B
DianaKarsai, Inhaber at The Crystal, responded to this review

Dear Gemma , we thank you very much for your kindly feedback. We are really happy that you are so satisfied with your stay. We strive to keep the good level of service and look forward to seeing you again at The Crystal. Kind regards, Diana Karsai The Management of The Crystal

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Was gehört zu einem perfekten Skiurlaub im Ötztal? Schneesichere Pisten, traumhafte Abfahrten und ganz viel Raum zum Wohlfühlen. In Ihrem Vier-Sterne-Superior-Hotel in Obergurgl erwartet Sie ein legeres Ambiente zum Loslassen und Auftanken: THE CRYSTAL verwöhnt Wintersportler mit seiner schneesicheren Toplage direkt an den Skipisten von Obergurgl und bietet höchste Servicekultur im stilvollen Ambiente.Kosten Sie Ihre Skiferien in Obergurgl - Ötztal und die Abfahrten bis zum Haus in vollen Zügen aus. Lehnen Sie sich zurück, genießen Sie jeden Augenblick Ihres Skiurlaubes im Ötztal. ... more   less 

Additional Information about The Crystal

Address: Gurglerstrasse 90, Obergurgl 6456, Austria
Location: Austria > Austrian Alps > Tirol > Obergurgl
Price Range: $345 - $828 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Crystal 4*
Number of rooms: 110
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Also Known As:
The Crystal Hotel Obergurgl
Crystal Hotel Obergurgl
Hotel Style:
#2 Luxury Hotel in Obergurgl
#2 Romantic Hotel in Obergurgl
#2 Ski-In / Ski-Out Hotel in Obergurgl
#3 Spa Hotel in Obergurgl
#3 Family Hotel in Obergurgl
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Questions & Answers

Questions? Get answers from The Crystal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are ok.”
ringersj, Apr 9, 2017 | Read review
“Newly decorated rooms are in the new section of the hotel.”
dianenimmo, Mar 21, 2017 | Read review
“rooms in east wing are newer”
noonie, Mar 2, 2017 | Read review
“Above the spa area facing the village!!”
40Alison, Jan 17, 2017 | Read review
“Avoid just above the restaurant”
JonL_Hants, Dec 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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*Disclaimer
Prices are for 1 room, 2 adults
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