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The Crystal

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The Crystal
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324 Reviews from our TripAdvisor Community

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Showing 137: English reviews
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Reviewed 5 days ago NEWvia mobile

We came he for my boyfriend 30th as a treat, and it was worthy every penny. The staff were amazing and couldn't do enough for you, it was definitely ski on ski off and the food was lovely especially breakfast. Only down side for us was five course every night can get a bit heavy. The spa and a treatment...

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Thank Capitolabarmaid
A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Arrived 4th February with my son for a weeks skiing and what a brilliant resort and fantastic hotel could not find one bad thing to say about the place. The single rooms which I've read other comments about where fine, very clean with its own balcony over looking ski lifts which are right outside. The food is excellent sometimes a...

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Thank A TripAdvisor Member
Dumfries, United Kingdom
Reviewed 1 week ago via mobile

Came here for a ski trip with my parents and sister. Paid £1600 each for the holiday. My sister and i were shocked when we first saw our rooms. They were nothing like the picture. Hard Single bed on a base and a shower only. More like something youd find in a youth hostel or halls of residence. Not typical...

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Thank worldgirl87
London, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed for 1 week half board in room 702 a split level room. I spend a large amount of time in hotels for pleasure and business so am not shy to criticise. Hotel staff - friendly,helpful with a very good command of English and professional Hotel facilities / room -very good .no ironing board or iron in the room...

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Thank robsrealreview
DianaKarsai, Manager at The Crystal, responded to this review

Dear robsrealreview, We would like to thank you for your very positive feedback on our house and the nice compliments to the team! We are pleased that you felt comfortable in our hotel and that you could enjoy your skiing-holiday in Obergurgl. We would be delighted, if you are our guests in the coming year. Kind Regards, Diana Karsai The...

N Ireland
Reviewed 2 weeks ago via mobile

I stayed in a single room in this hotel as I booked separately from my friends and couldn't get a single room in the same hotel as them. I paid a single room supplement and was expecting much more in terms of the standard of the room and general service. Whilst the skiing in Obergurgl, the hotel spa facilities and...

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Thank NanM213
Meilen, Switzerland
Reviewed 3 weeks ago via mobile

We've just returned from a fantastic weeks stay at The Crystal. We stayed in one of the Suite rooms in the East wing, which was very spacious and finished to a very high standard. We had incredible south facing views from the huge balcony. The housekeeping was great, very thorough and every day cleaned and tidied the room leaving it...

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Thank eskez
DianaKarsai, Manager at The Crystal, responded to this review

Dear eskez, We would like to thank you for your positive feedback on our house and the nice compliments to the team – especially to Septimio! Customer Satisfaction and hospitality are very important to us and are taken very seriously in our house. Your complaint about the price for children will certainly give us grounds to exert ourselves in finding...

Surrey, United Kingdom
Reviewed 3 weeks ago via mobile

I have just returned from 1 week in the Chrystal Lifestyle. We travelled with Crystal Ski and stayed in the older rooms, they were lovely. Other family members stayed in the new refurbished rooms which were outstanding but smaller. I will return next year as usual and again stay in an older room. I have previously stayed in the Sportiv...

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Thank Jeremy C
DianaKarsai, Manager at The Crystal, responded to this review

Dear Jeremy C, Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much. We look forward to welcoming you back at Obergurgl next year. Sincerely, Diana Karsai The Management of The Crystal

Barrow-in-Furness, United Kingdom
Reviewed January 17, 2017

We experienced a wonderful festive period at The Chystal. The room was spacious and clean with the most wonderful bathroom!. The only criticism would be the room was incredibly hot as was the restaurant! The restaurant was wonderful with a fantastic selection of food available for breakfasts. The evening meal was generally a set meal with a couple of food...

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Thank 40Alison
DianaKarsai, Manager at The Crystal, responded to this review

Dear Alison, we thank you very much for your kindly feedback. We are really happy that you are so satisfied with your stay. We strive to keep the good level of service and look forward to seeing you again at The Crystal. Kind regards, Diana Karsai The Management of The Crystal

Hampshire, UK
Reviewed December 27, 2016

The good: The facilities in the hotel are great. The spa is really nice, the bar is friendly and the restaurant food is excellent. The rooms are in the process of being refurbed, and we had one of the last non-refurbed rooms so our opionion of the room is not really relevant however it was OK. A little tired yes,...

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3Thank JonL_Hants
DianaKarsai, Manager at The Crystal, responded to this review

Dear JonL_Hants, First, thank you for your feedback on our house. We deeply regret that your stay with us did not meet your expectations and we are very sorry for the complications with the bills. Our employees are instructed to always be our customer accommodating and friendly. To take time for the guests and to take care of any concerns...

Sofia, Bulgaria
Reviewed November 19, 2016

Amazing hotel right next to the slopes. One of the gondola stations in the resort is literally in the same building as the hotel, so no wasting time getting to the slopes! They also offer a ski depot with boot dryers and parking. All of the staff speak English and nothing is a problem for them. The spa also looks...

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1Thank Pandata420
DianaKarsai, Manager at The Crystal, responded to this review

Dear Pandata420, Thank you for your time and your great feedback! We're glad to hear that you were able to enjoy the time at our hotel and you felt comfortable. We would be delighted if you are our guests in the coming year. Sincerley, Diana Karsai The Management of The Crystal

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Was gehört zu einem perfekten Skiurlaub im Ötztal? Schneesichere Pisten, traumhafte Abfahrten und ganz viel Raum zum Wohlfühlen. In Ihrem Vier-Sterne-Superior-Hotel in Obergurgl erwartet Sie ein legeres Ambiente zum Loslassen und Auftanken: THE CRYSTAL verwöhnt Wintersportler mit seiner schneesicheren Toplage direkt an den Skipisten von Obergurgl und bietet höchste Servicekultur im stilvollen Ambiente.Kosten Sie Ihre Skiferien in Obergurgl - Ötztal und die Abfahrten bis zum Haus in vollen Zügen aus. Lehnen Sie sich zurück, genießen Sie jeden Augenblick Ihres Skiurlaubes im Ötztal. ... more   less 

Additional Information about The Crystal

Address: Gurglerstrasse 90, Obergurgl 6456, Austria
Location: Austria > Austrian Alps > Tirol > Obergurgl
Price Range: $283 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Crystal 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
The Crystal Hotel Obergurgl
Crystal Hotel Obergurgl
Hotel Style:
#2 Romantic Hotel in Obergurgl
#3 Luxury Hotel in Obergurgl
#3 Family Hotel in Obergurgl
#3 Ski-In / Ski-Out Hotel in Obergurgl
#3 Spa Hotel in Obergurgl
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Questions & Answers

Questions? Get answers from The Crystal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Above the spa area facing the village!!”
 of 5 bubbles 40Alison, Jan 17, 2017 | Read review
“Avoid just above the restaurant”
 of 5 bubbles JonL_Hants, Dec 27, 2016 | Read review
“The new wing on the slope side.”
 of 5 bubbles halpal09, Jul 31, 2016 | Read review
“Get a view to the slopes”
 of 5 bubbles Alex_Tallinn, Mar 14, 2016 | Read review
“Rooms in teh newer part are closer to the spa (direct elevator to spa level)”
 of 5 bubbles Glencheck, Feb 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question