Willkommen im Upside Down Town Hotel Neue Post! Nach dem Reopening im Dezember 2024 stellt unser Hotel in Zell am See alles auf den Kopf – von den Erwartungen unserer Gäste bis zur klassischen Hotellerie. Warum der Name Upside Down Town? Modern, dynamisch, weltstädtisch – wir sind nicht nur ein Hotel, sondern „a destination in itself“. Zentral gelegen, nur wenige Schritte von St. Hippolyt und dem Ferry Porsche Congress Center entfernt, verbinden wir urbanen Chic mit alpinem Charme. Stilvolle Zimmer, kostenloses WLAN und ein Spa, das keine Wünsche offenlässt, bieten Komfort auf höchstem Niveau. Unser neues Konzept begeistert mit Überraschungen: ein Restaurant, das Genuss zur Kunst macht, eine Bar voller kosmopolitischer Vibes und Erlebnisse, die inspirieren. Zell am See wird durch uns zum Ort für Abenteuer, Entspannung und Kultur. Erleben Sie das Upside Down Town Hotel Neue Post – Ihr Hotspot für einzigartige Momente.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I stopped by for a short trip to the mountains and due to the spontaneous booking I got a family suite equipped with a very stylish bathroom, bedroom, a large kitchen/living room and even an extra toilet (all very clean). The balcony has amazing views over the surrounding mountains and town. The receptionist was friendly and with the very attentive ladies at the breakfast it was no problem to get breakfast earlier to get ready for the mountains. Thanks to the perfect location all public transport is reachable in no time.
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Date of stay: August 2020
Rooms
Cleanliness
Service
Room Tip:Higher floors offer better views over the surroundings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Neue Post, Vertrieb at Upside Down Town Hotel- Neue Post
Responded Sep 29, 2020
Thank you for your stay and your review. We are very happy that you did enjoy your stay in our central hotel. We are looking forward to welcoming you again soon.
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Was here for a week skiing in January. Have been to Zell am See many times but this was the first time at the Neue Post. Let’s start with the +ve. Great location near the ski bus 😄. Fantastic staff 😄 Room just what we ordered 😄 Breakfast typical Austrian ski resort breakfast catered for all 😄 Wellness area very good but if you are a wee bit shy it’s Austrian 😂. Lounge and bar area very nice. My wife is not a skier so would go there after breakfast and relax with a coffee which she really enjoyed. Ski room good with heated boot rack. Apres ski bar just outside the hotel. Great atmosphere and no trouble later on. Now the ONLY -ve. Evening meal tasteless, dry, uninteresting and over cooked. We ate out 3 times although we were half board. Advice go B&B. Lots of nice places to eat in Zell. Happy hols ⛷⛷
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelNeuePost, Verkaufsleiter at Upside Down Town Hotel- Neue Post
Responded Feb 18, 2020
Dear Ian, thank you for your kind words, we would be really happy to welcome you again during your next holiday. We have forwarded your information to our chef to check the quality of evening meals.
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Friends of ours stayed at this Hotel for Christmas and recommended it to us. On their recommendation, I booked a skiing trip for both of us in late February 2020. Myself and my wife stayed at the Hotel Neue Post for a week in late Feb ‘20. This is a charming Hotel (as is the town) in the centre of Zell am See. We were fortunate to have stayed in a refurbished room with balcony. We were very impressed with the room size, comfort and particularly the bathroom facilities. Staff throughout the Hotel couldn’t have provided better service. Very courteous and attentive. A wide variety of hot and cold fare was provided at Breakfast. Something to suit all tastes and dietary requirements. Our young bar lady was particularly good at making our favourite cocktails and engaging in topical conversation. Despite her protests, her command of English was very impressive. The Wellness centre is a must. I have been skiing at various locations throughout Austria for the past twenty five years. Not all great but never that bad either. However, this Hotel is a gem. Continue the good work guys and our very best regards to all, for making our stay so enjoyable and memorable.
Slan leat until next time...
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Neue Post, Vertrieb at Upside Down Town Hotel- Neue Post
Responded Mar 11, 2020
Dear guest, thank you for choosing our hotel. We are very proud that you enjoyed your stay in our "gem". Be sure that we´ll do our best to provide at least the same service level as during your stay all the time. We are already looking forward to welcoming you again soon.
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This is a tired hotel in a prime location. It has seen it’s hey days and needs to revamp.
Positive : great location , friendly restaurant staff , big spa area , nice outdoor bar area, very hands on & involved owners
Negative : bad value for money ( I didn’t enjoy the stay for the price I paid)
(I have checked out to another hotel with half the price and better amenities )
not enough amenities provided in the bathroom - I had to ask for slipper / shower cap and shaving kit which was provided by reception. the least I expect is body lotion in the bathroom.the bathroom only had a shower gel / shampoo (2 in 1) no conditioner, some rooms needs renovation , like mine did! The faucets in the bathrooms were at least 30 years old. The bath water was too cold on day 1 and 2 but from day 3 onwards was too hot , we tried to fix it but couldn’t . We already made many requests to reception so were tired to point it out. The heating was not working on day 1 so I increased it but on day 2 also wasn’t warm enough in the room. The reception sent the technician on day 3 but was never really warm enough in the room. The beds weren’t made on day 1 however after pointing it out was made on all other days. The room safe was complicated but we did manage to use it . Apparently they take no responsibility for items inside safe! The first two days didn’t have one or more courses (vegetarian) after specifically letting the hotel know we are vegetarian in a four-five course meal. They had an afternoon snack mentioned in the reservation which we got never any info about during the whole stay. The spa snack (apple) was provided on 3 out of 5 days. The swimming pool water was too chlorinated all days , our eyes would burn so we didn’t swim as it might be harmful for skin too.
The worst incident for us was the new year surcharge - we made a reservation over email. The booking was half board. During our check in the reception asks us to pay new year surcharge for the dinner, so we said we don’t want to have the new year special dinner. But then she says no you must pay as you booked half board. To which we said we were never informed about this surcharge during the booking. This MUST be informed at time of booking. To which she says yes my colleague made a mistake but now you must pay! We felt fleeced ! We had to pay for their mistake. This is unprofessional. If you made a mistake you pay not the customer.
Overall :will I go again ? never ; if they revamp the rooms and the services I am sure they have great potential ahead given their location.
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent location for City Express ski lift which is a 5 minute walk and also the bus stop for Trass Express. Excellent location for all bars and restaurants 👍🏻 the hotel is very tidy and clean in an Austrian style. The room we had was a top floor one bed apartment with sofa bed in the lounge. The room was dated and the bed did nothing but creek which woke you every time you turned! The maid would only change towels if you put into the bath and the beds were only made once during our stay which I found very bizarre. On a plus point there is plenty of storage and hooks in the room for ski gear. Hopefully the room will benefit from the renovation. Overall a nice hotel.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harald Bruckner, Inhaber at Upside Down Town Hotel- Neue Post
Responded Feb 25, 2020
Dear guest, thank you for your evaluation, which helps us to improve our service. We know that there are some rooms and apartments which are a little bit dated, we are gradually renovating our rooms and apartments. Currently the apartments C are new renovated, the apartments B as you had stayed in will hopefully be renovated soon. Our apartments do not have a daily cleaning included, that´s why it appears bizarre to you. During a week the rooms are only made once. A daily room cleaning can be booked additionally. We would be happy to welcome you again during your next vacation - maybe in one of our new renovated apartments or rooms.
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This was our 3rd year in a row staying at the Hotel Neue Post and once again everything lived up to expectation. Perfect location with a short walk to the gondola, restaurant & bars. Austrian hospitality at its best - beautiful breakfast and comfortable accommodation. We stayed in the newly refurbished 1 bed apartments and also enjoyed the spotless facilities of the spa each day after a hard day on the slopes. Lucky to squeeze our trip in last weekend as it turns out , but already looking forward to returning in 2021! Top tip- great spot opposite hotel entrance for apres ski (apart from HansShnappes of course!)
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Neue Post, Vertrieb at Upside Down Town Hotel- Neue Post
Responded Mar 20, 2020
Dear Brian, thank you so much for your review and kind words - we are alredy looking forward to welcoming you again next year!
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The hotel is old and run-down, the furniture is worn out, the old carpets in the rooms stink. The wood on the balcony is rotten, the old plastic chairs and cushions on the balcony are shot down by the sun and look ugly. The toilet flush of the other rooms is so loud that one has the feeling that a dam has broken. Because of this we were startled several times during the night. There is no sun protection on the balcony, so the rooms get accordingly hot. The pool is not nearly as big as shown on the internet. We had booked 2 nights, but left after the first night. The staff at the reception was rather unmotivated and neutral. On our departure we were told that the costs for the 2nd night would be automatically debited from our credit card and that we would have to see the organizer to get our money. But then the correspondence went directly through the hotel. The hotel first refused to give us a credit note for the 2nd night, but thanks to the intervention of the organizer, we now finally got 80% of the costs refunded. I would never go back to this hotel, I can't recommend it in any case.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Neue Post, Vertrieb at Upside Down Town Hotel- Neue Post
Responded Aug 31, 2020
Thank you for your review. As mentioned if a reservation is done with a travel agent complaints can only be handled by contacting them. As soon as you had contacted them we have done our best to obtain a refund for your inconveniences. We are very sorry that you didn´t feel well in our hotel and wish you all the best.
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We enjoyed a very pleasant week at the Neue Post. It is well positioned, just 5 mins from the ski lift and right in the middle of town. The underground car park was fantastically convenient. All the public areas were spacious and we particularly enjoyed the tea and cake at the end of the day. Breakfast and dinner were great, with plenty of variety and lots of fresh fruit and vegetables. Friday’s cheese board was particularly popular. The rooms were large and comfortable, with plenty of room for all the ski gear. On top of all this, the staff were friendly, and very helpful in dealing with any enquiries. Would not hesitate to recommend.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harald Bruckner, Inhaber at Upside Down Town Hotel- Neue Post
Responded Feb 25, 2020
Dear guest, thank you very much for your kind review. All of our friendly staff would be very happy to welcome you in our central hotel soon again.
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The location was excellent and very convenient for the bus and train stations, shops, restaurants and Lake Zell. The bedroom and en suite were clean, modern and comfortable with everything we needed and the bed was very comfortable. The breakfast was excellent with a wide selection of cereals, juice, bread, cold and hot continental food. Used tables were very promptly cleared, cleaned and relaid. Breakfast was available from 7:30 - 10am and there was never any need to book in advance. The staff were pleased to help and gave extremely useful advice on trips and travel. Nothing was too much trouble.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip:There's a lift to all floors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Was pleasantly surprised by this trip. The hotel was decent, and staff very friendly. Family of 3, my son stayed on the sofa bed. Rooms good size. Well heated, and great wifi throughout. The location was ideal. near shops, and a short walk to the ski lift "cityExpress". Good sized ski room and all boots well dry and warm the next day. The spa and pool access was nicer than expected. They did coffee and cake at 4pm. Albeit the temperature of coffee and hot water was always luke-warm rather than hot! The restaurant was brilliant in the morning, with a good variety. The dinner (half board) can be hit and miss. But generally I found the fish dishes where brilliant and better than other options. Kids may struggle with some of the local type cuisine theme. All in all , a nice hotel and not excessively priced for the value. Now the skiing.....Zell am See is decent enough albeit a bit small. We were lucky with great snow and weather. Kaprun is a bit of an effort with bus and lifts, but if you want freestyle and snow park action its excellent. great variety of jumps, rails, boxes to play on. Its the best combos of snowparks ive come across all based up in Kaprun. If you just had week in Kaprun and Zell I would be a bit bored. But the link to Saalbach makes the ski trip awesome. Soo much skiing and options of areas with a huge area coverage. We spent 4 days in Saalbach, one in Zell and one in Kaprun. Loads of variety and some long exhausting days. Was great fun !
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelNeuePost, Verkaufsleiter at Upside Down Town Hotel- Neue Post
Responded Jan 17, 2020
Dear guest, thank you for choosing our hotel for your family ski trip. We would be happy if you would return soon for your next skiing vacation in the centre of the enlarged skiing region with all the possibilities you had used during your stay in Kaprun, Zell am See and Saalbach.
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Dear Mairead,
the public bus station is in a distance of 100 metres from the main entrance of the hotel.
If you have any further question please do not hesitate to contact us again.
You do not have to prepare breakfast yourself. You go to the restaurant in the hotel to eat breakfast.
I do not know what clothes you should bring in September as I have only been there in the Winter.
Suggest checking a weather website and search for Zell am Zee. It will give you the forecast for a number of days but check it a few days before your departure.
Hope this is helpful.
There are more places to choose from in the Zell am See area.
PRICE RANGE
$252 - $403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
neue post hotel
LOCATION
AustriaAustrian AlpsSalzburg RegionZell am See
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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