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TAUERN SPA Zell am See - Kaprun

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Tauern Spa Platz 1 5710 Kaprun, Kaprun 5710 Austria
Lowest prices for your stay
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$390
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Free cancellation until 08/20/22
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$306
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Free cancellation until 08/26/22
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Traveler (649)
360
Panoramas (83)
Room & Suite (304)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TAUERN SPA Zell am See - Kaprun
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 30 hotels in Kaprun
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.1
Resorthotel with 220 bedrooms and suites, generous hotel panorama SPA, family hotel SPA glacierview, incl. glassed Skylinepool, relaxation and adventure areas, spectacular panorama saunas and lounge with open fireplace. Relaxation, neck and back massage nozzles, and a raised pool fitted with benches, air fizz and ground bubbles. SPA Waterworld outdoor with saltwater pool, active pool and sports pool, incl. Numerous water attractions (water spout, fizzy loungers, waterfall). Children's SPA Kidstein with indoor and outdoor pool, water slides, water park, and playground in summer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Archery
Bicycle rental
Books, DVDs, music for children
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Bicycles available
Boating
Hiking
Horseback riding
Mini golf
Ski rentals
Ski school
Skiing
Water park
Billiards
Waterslide
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Outdoor fireplace
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Bath / shower
Hair dryer
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Room types
Mountain view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English

Location

Full view
39Car recommended
Grade: 39 out of 100
10Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
948Reviews16Q+A45Room tips
Traveler rating
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  • 31
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Popular mentions
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Most Recent
Nikoletta K wrote a review Aug 7
Vienna, Austria125 contributions67 helpful votes
I must say that the area is beautiful and typical amazing nature of Austria. But, the hotel is overpriced with so many weird add-on charges that ruins your mood and experience. 1. There is no ironing board in the room. If you ask for it then they offer you the ironing service at higher cost than in Hilton. 2. There is no water heater or coffee maker in the room. 3. They told us at check-in that everything in the mini bar is free - this means one water and one Almdudler. Our water was already open so the previous guest probably already started it. 4. Dinner is included yet you pay more for drinks than you would pay for a meal in a regular restaurant. We paid 6 EUR for water per person!! 4. The staff is super nice! But the cleaning was not well organized and we came home after a long day of hiking to a dirty room. They did not touch the room the whole day. And when we asked we were told that they do not clean after 18:00. Well, you also did not clean before 18:00 😀 at least not our room which had a sign on the door asking for cleaning. 5. Whenever you ask for something missing in the room - like for example glasses, which should be in the room I guess, they will charge you room service for bringing you glasses 😀 I hope you dear hotel management have a view on your services and maybe do a recheck of reality! I understand that as long as you have flocks of Austrians coming you will not care of changing anything - but things change and you will become obsolete!
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Avoid asking anything to the room - you will be shocked with prices
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Opikoort wrote a review Jul 2022
Rugby, United Kingdom29 contributions7 helpful votes
+1
An absolutely stunning place, and very reasonably priced for a day visit. About 80 euros for a family of 4 - all day until 10pm. Pools were lovely and with a mountain backdrop it was visually impressive. But there were a couple of things that just weren't right. We spotted lumps of poo twice in two different pools. Which had just been left there. Very odd, and unpleasant for such a classy resort. The second point worth mentioning is the lack of visible staff. They tend to sit in a monitoring room which means the kids do what they want on thongs like the slides. This is Austria though, and there is less of a 'nanny state'. The issue with the floating sewage though, was enough to mean we won't be returning.
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Pricey food and drink. But to be expected. Postbus stops right outside. Cashless once inside.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Han wrote a review Jun 2022
Doha, Qatar1 contribution
The facility of this hotel was fantastic and all the members of the staffs were very kind and nice to us at all time, I highly recommend this hotel. The pool at the roof top with the mountain view was amazing and it is impossible to describe the view in word. Really amazing and fantastic. The foods were pretty good and I enjoyed to stay in this hotel.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: The room that I stayed had a bath and the walls or the bath room was glasses which was so easy to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded Jun 16, 2022
Dear Pioneer28244868734, thanks for your positive feedback. We're very glad that you enjoyed your stay and we hope to see you back again soon. Kind regards from Kaprun Your Tauern SPA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jurjen B wrote a review May 2022
1 contribution2 helpful votes
Wanted to go here with my family. Due to some serious injury I’m totally not capable to swim. Despite this I wanted to join my family inside, just to watch them having a good time from a chair. Unfortunately the caissière wouldn’t let me in unless I paid for a full ticket. Kind of an unfriendly manner of treating impaired people.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded May 18, 2022
Dear Jurjen B., thanks for your feedback. For security reasons, every guest must be registered in our system. This is only the case once one of our rates has been booked. We hope you will give us another chance to convince you. Best regards from Kaprun Ihr Tauern SPA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AgataA wrote a review Apr 2022
Prague, Czech Republic14 contributions11 helpful votes
I visited this hotel in February because of skiing I have to say it's a beautiful modern hotel and we took a room with a view there is an older TV, why I give four stars breakfast was nice but still the same and I missed waffles and pancakes, they were not much good. Coffee was not good anywhere for me bitter. The problem was that we extended our stay and no one told them at both dinner and breakfast and there was a problem with the table that we didn't have any slowly and we wanted the same for the duration of the stay, some waiters were slow and didn't know much, and sometimes they kept us waiting a long time. Beautiful wellness both up and down but what I have to praise is the whole bar where we went every night and I must say that we did not drink better drinks anywhere in Dubai than at your bar and the service was also very pleasant.
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Date of stay: January 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded Apr 18, 2022
Dear Antuag8, thanks for your feedback. We're glad that you enjoyed your stay and also the service at the bar. We hope to see you back again soon. Kind regards from Kaprun Your Tauern SPA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mikko L wrote a review Feb 2022
Turku, Finland10 contributions2 helpful votes
Facilities ok Pricing calculated so, that you only come once Not possible to rent swimsuits, but you can buy from 50-150€! Towel rent 5€, bathrobe 9€, slippers 7€ Not to mention one adult and five youngsters entrance for 220€ (this does not include sauna fee, which is okay 17€ per person extra.
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Date of stay: February 2022Trip type: Traveled with family
Room Tip: Choose some other spa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded Feb 18, 2022
Dear mikkol155, thanks for your feedback. It's really sad, that you didn't enjoy your stay here. It's true, that we don't rent bathing suits. This is not possible due to our hygiene regulations. That's why we also have a Bründl shop where you can buy swimsuits if you forgot them. It is also true that adults (15 years and older) pay the same price. We hope, you'll give us a second chance to convince you. Kind regards from Kaprun Your Tauern SPA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ozba29 wrote a review Oct 2021
3 contributions1 helpful vote
A Great Hotel located in stunning place, have Great facilities of spa, and a good base for traveling in the area! SPECIAL thanks to Michaela the guide that helped me to plan the trips and they were amazing! Michaela adjust the trail for me and my desire
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Date of stay: October 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded Oct 29, 2021
Dear Ozba29, thank you so much for your feedback. We're glad to here, that you enjoyed your stay. We hope to see you back again soon. Kind regards from Kaprun Your Tauern SPA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kctravelacct wrote a review Aug 2021
Kansas City, Missouri7 contributions15 helpful votes
Booked a room for September. Hotel sends a cancellation in August and says I was a no call no show and they are canceling sept res and that I will be getting and invoice for 850 no show. I explained there must be some sort of mix up, I would even pay a 50-100 fee if error was mine but I only have confirmation for Sept. I will not pay full rate. Hotel would not accommodate. Not paying, not staying. Book at your own risk. Plenty of spas in Austria.
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded Aug 16, 2021
Dear Kctravelacct, I could speak to my colleagues and this is the information I got for you. Your booking was for a date in August and in September. Both dates you booked were a non-refundable rate. So as you didn't show up in August we invoiced the booked amount as your booking confirmation confirmed. Please note that it never was a cancellation from our site and we just invoiced the amount you agreed with your booking confirmation. I hope I could clear the situation with you and send you all the best from Kaprun. Cornelia Kugler, BA Executive Secretary
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
P.S. wrote a review Aug 2021
Prague, Czech Republic12 contributions23 helpful votes
One of our favorite destinations and spa hotels. High season and fully booked hotel, but all staff and services were nice, polite and friendly. Very good dinners, excelllent breakfasts, great spa, sa,unas and pools, nice bar, etc. We will be back soon:-)
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded Aug 10, 2021
Dear Petr, thank you so much for your feedback. We are very pleased to hear, that you were able to enjoy your stay. We look forward to welcome you again soon. Kind regards from Kaprun Julia Schöndorfer Kassa-Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Frank wrote a review Jul 2021
Vienna, Austria8 contributions9 helpful votes
We came here to rest and enjoy peace and quiet. We made it clear in our reservation that we need quiet, even confirmed 5 days before arrival on the phone. When we arrived after a 6 hr drive we were given a room on top of the reception area where all cars arrive and depart, overlooking the main highway with noise from trucks and heaven vehicles, and if that was not enough a connecting door to the next room. The attitude of reception staff was they had no other room, we could check with them next morning and perhaps they could change us. Why make a specific reservation if it then not honoured?! The reception manager seemed totally indifferent or willing to correct their mistake, and his attitude left a lot to be desired. Likewise with checkout: they suggested at dinner to check- out the night bwfore which we did. They cleared billed some items twice, but it still took them 15 mins to sort out, after which they apologized profusely, but insisted we still have to check out next morning again. The old cook making breakfast was grumpy and rude - apart from incompetent! See the result of two fried eggs ordered which resember more scrambled eggs (last photos). If he was less rude it would not be so bad. The food was ok and they tried hard to offer different dishes. The drinks were way over-priced and not that great! Most serving staff were very nice and friendly: the guys from Gran Canaria and Spain, the Croatian and Hungarians! Likewise the cleaning staff! I have to say that some effort was done but generally speaking quality assurance and control were very lacking! Another example is the curtains in the room: rods there for clearly two curtains, but only one, leaving a large part uncovered - what use are curtains to eliminate light if only partially cover the opening?! (See last photos) The hotel is situated in beautiful surroundings with a wonderful spa - it would not hurt to put some soap in the spa showers, especially in pandemic times! The wifi was very weak and not working most times. The hotel is marketed at 4 star superior, the range is more accurate at 3 star plus, but less than 4 stars, much less superior. Just charging a high price does not make a hotel ‘superior’. There are some serious deficiences, and if we were to come again i would hope to see some improvements and need guarantees for a really quiet room, otherwise better not. Because of the above mentioned issues, but especially the attitude of the reception manager I will only give 1 star, which is justified.
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Cornelia Kugler, Sonstige at TAUERN SPA Zell am See - Kaprun
Responded Aug 10, 2021
Dear fxcvie, thank you for your feedback.We take your reviews very serious and will discuss them directly with our teams. We would like to see you again soon. Then we will be able to show you, that your feedback helps us to improve ourselves as a company . Kind regards from Kaprun Your Tauern SPA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$270 - $373 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tauern spa kaprun hotel kaprun
LOCATION
AustriaAustrian AlpsSalzburg RegionKaprun
NUMBER OF ROOMS
220
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Frequently Asked Questions about TAUERN SPA Zell am See - Kaprun
Which popular attractions are close to TAUERN SPA Zell am See - Kaprun?
Nearby attractions include Alpine Coaster Maisi Flitzer (0.7 miles) and Maiskogel (0.7 miles).
What are some of the property amenities at TAUERN SPA Zell am See - Kaprun?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at TAUERN SPA Zell am See - Kaprun?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at TAUERN SPA Zell am See - Kaprun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at TAUERN SPA Zell am See - Kaprun?
Yes, free parking is available to guests.
What are some restaurants close to TAUERN SPA Zell am See - Kaprun?
Conveniently located restaurants include Gastwirtschaft Tafern, Baumbar Kaprun, and Auhof... Das Wirtshaus.
Are there opportunities to exercise at TAUERN SPA Zell am See - Kaprun?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does TAUERN SPA Zell am See - Kaprun have an airport shuttle?
Yes, TAUERN SPA Zell am See - Kaprun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is TAUERN SPA Zell am See - Kaprun located near the city center?
Yes, it is 0.9 miles away from the center of Kaprun.
Are any cleaning services offered at TAUERN SPA Zell am See - Kaprun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TAUERN SPA Zell am See - Kaprun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.