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Holiday Inn Express & Suites Custer, an IHG Hotel

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433 West Mount Rushmore Road, Custer, SD 57730-1542
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 03/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Custer, an IHG Hotel
Updated 03/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 18 hotels in Custer
Location
4.6
Cleanliness
4.7
Service
4.5
Value
4.2
No description for the hotel available
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Hiking
Business Center with Internet Access
Meeting rooms
Electric vehicle charging station
Secured parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
24-hour security
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Picnic area
Sun terrace
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English
667Reviews9Q+A100Room tips
Traveler rating
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travelerfromsj wrote a review Sep 2022
San Jose, California1754 contributions714 helpful votes
+1
We booked a 2-queen bed suite at this hotel. This turned out to be a long, narrow room with a balcony. Starting from the door there's a bathroom, fridge/microwave/Keurig area, small living room with couch and TV, 2 beds and a desk with a second TV, chair, and a door to the balcony. Overall, it was a spacious room with a lot of flat surfaces for luggage, and hooks for backpacks or jackets. The bathroom was nice and had eco-friendly soap dispensers. The private balcony faced a water feature and was pleasant to hang out on, although it got very hot in the afternoon; reserve a room with a balcony facing the city instead if this would bother you. The hotel has a large lobby downstairs, outdoor seating with a fire pit, only one (slow) elevator, and 3 staircases. There are 2 laundry rooms, each with 4 machines. Daily housekeeping is still suspended, so you can leave used towels and trash outside your room for pickup if needed, and get fresh supplies at the front desk. Breakfast is pretty basic with the welcome addition of cinnamon rolls and a pancake maker. We really enjoyed our stay here.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Janet S wrote a review Aug 2022
Taylorville, Illinois16 contributions3 helpful votes
Hotel's Favorite
only hotel in five that actually had done all the precautions we asked for. Husband has bad lungs, manufactured scents sets his asthma off. we have to make sure all fragrances are removed. They did it!!!!!!!!! extremely clean, staff helpful. even the pool area was extremely clean with a full hotel. my only complaint could be a hard bed. if it was closer we would use for a weekend getaway.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Josie K wrote a review Sep 2022
Sheridan, Wyoming139 contributions62 helpful votes
Alex at check in was very friendly and got me into my room a bit early, which was helpful because we had a wedding to get ready for. Hotel grounds are very manicured. Lobby stylish, spacious and clean. I did get some snacks from the little store, just the usual options. Room was clean, bed and pillows comfortable. The only downside was the breakfast - food was just awful and most options were just gone and not refilled. The breakfast staff just looked they didn't care as they walked around. Very disappointing as Holiday Inns usually have a good, quality breakfast.
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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wineandfoodfan wrote a review Sep 2022
Houston, TX64 contributions73 helpful votes
Probably the best hotel in Custer. Relatively new property (I think). Good front desk staff. Good location for Custer. If you are traveling to see Mt. Rushmore, this is likely best hotel in reasonably close proximity to Mt. Rushmore.
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thomas E wrote a review Sep 2022
Lincoln, Nebraska1 contribution1 helpful vote
Typical Holiday Inn Express. Clean room nice facilities. My only complaint was the breakfast. Late every morning of my visit. Asked one of the two breakfast staff ladies where something was and got the hitchhiker thumb in the general direction of the item and a scowl without a word or smile. The two women were very unpleasant. Need some talking to by the boss in my opinion. Other than that the place is great.
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Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: Get a room facing the north.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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AveMaria wrote a review Sep 2022
Alexandria, Virginia22 contributions23 helpful votes
Centrally located near the Black Hills and Custer State Park, this hotel is comfortable, clean, and enjoyable. Stayed for two nights and it was a perfect “home base” for our activities. Complimentary breakfast with room temp and hot options. Would gladly stay again!
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Nice hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Diane S wrote a review Aug 2022
3 contributions1 helpful vote
The room smelled bad, like bad body odor and pickle juice mixed. We were told when we checked in that they don't clean every day. Okay, no biggie, but it got to be 5 days and still no cleaning of the room?? Save your money, go to a different Holiday Inn. We will not be back here again. The room we had was not set up well for older people - no grab bars in the bathroom by the toilet, etc, no exhaust fan in the bathroom. This was supposed to be our vacation and it was not a restful one with the people above us stomping around all hours of the night. We definitely will never stay at this place again.
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Date of stay: August 2022
Value
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Sleep Quality
Room Tip: Choose a different motel. Too much noise in this place.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Custer, an IHG Hotel
Responded 3 weeks ago
Hi P7073KEdianes, We appreciate you for choosing the Holiday Inn Express And Suites Custer for your leisure stay. Providing an excellent level of hospitality and cleanliness is our topmost priority. I would like to offer our sincere apology for the issues you encountered during your time with us. Your honest review is very important, and I will share this with our appropriate hotel team to take necessary action to prevent any issues from reoccurring in the future. I have sent you a private message to discuss this further. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom D wrote a review Aug 2022
7 contributions
We planned 3 nights in what was supposed to be a King suite. When we arrived, our room wasn't ready in spite of checking in well over an hour after check-in time. The room was clean, but was configured so there was an uncomfortable sofa sleeper and chair in one chamber but they seemed to be placed there as an afterthought. The room with the king bed was comfortable enough and had a nice balcony. There was no indication on the hotel chain website that there was no daily housekeeping services. We've stayed many places that indicate they are taking guest safety seriously due to COVID, but they still provide daily towels at the very least. We weren't too happy to find when we checked in that there was no daily housekeeping service. If it had been clearly disclosed on the site that there was no daily housekeeping, we would either have stayed elsewhere or planned our trip for a different year.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Custer, an IHG Hotel
Responded 2 weeks ago
Hi NotaTravelFan, Thank you for your feedback and visit. Here at Holiday Inn Express & Suites Custer, we provide a quality stay in a location perfect to create valuable family memories in an environment of simplicity. I received your comments and am sorry for not being advised of the change in our facilities. I know that you have options when making a reservation and choose us because we are different. I forwarded your comments to our local area managers and took action to avoid issues like this happening again. I know that when you are reserving, there is an option, and you choose us because we are different. With appreciation, Oscar C. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kimberly C wrote a review Aug 2022
1 contribution1 helpful vote
This central location is perfect for visits to Mount Rushmore, Hot Springs, and Custer State Park as well as traveling the Wilderness Loop Road, Iron Mountain Road, and Needles Highway. Linens were clean and rooms were clean and spacious with 9-foot ceilings (even in bathrooms). If you plan to do Needles Highway or Iron Mt Road earlier in the morning to avoid the crowds, don’t count on breakfast before you leave. Breakfast starts at 6:30 and the coffee was not made ahead of that time and ran out by 7am. Very sluggish breakfast help. and no fruit or pastries ready ahead of time. There is a very nice backyard patio with a beautiful waterfall feature with tables and chairs for outdoor dining and relaxing. The ambiance was sacrificed a bit because the waterfall leaked all over the patio stone floors. No one ever cleaned this common area during our three-night stay. Hot tub was nice but chemicals in it made me cough when jets were activated.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Custer, an IHG Hotel
Responded 5 weeks ago
Hi kimberlycJ4954QS, Thank you for leaving feedback about your stay at our Holiday Inn Express Custer. We appreciate you choosing IHG hotels for your travel needs. I'm sorry for the issues you encountered during your visit. I have sent your comment to our hotel management for proper handling. Reviews such as this go a long way in identifying areas where we can improve. Best regards, Dominador R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Odyssey791602 wrote a review Aug 2022
Dallas, Texas3 contributions1 helpful vote
Probably the best HIE I've ever stayed in. Great location. Staff is helpful and professional. Facilities are beautiful and well kept. I would recommend this hotel to anyone traveling in the area. Room and bath were great.
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Date of stay: August 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$150 - $269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express custer hotel custer, holiday inn custer, custer holiday inn express
LOCATION
United StatesSouth DakotaCuster
NUMBER OF ROOMS
91
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Frequently Asked Questions about Holiday Inn Express & Suites Custer, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Custer, an IHG Hotel?
Nearby attractions include Custer County 1881 Court House Museum (0.7 miles), Grizzly Gulch Adventure Golf (0.2 miles), and Custer, SD, Territorial Courthouse & Museum (0.06 miles).
What are some of the property amenities at Holiday Inn Express & Suites Custer, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Custer, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Custer, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Custer, an IHG Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn Express & Suites Custer, an IHG Hotel?
Conveniently located restaurants include Black Hills Burger and Bun Co., Bobkat's Purple Pie Place, and Mt Rushmore Brewing Company & Pounding Father's Restaurant.
Are there opportunities to exercise at Holiday Inn Express & Suites Custer, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Holiday Inn Express & Suites Custer, an IHG Hotel located near the city center?
Yes, it is 0.8 miles away from the center of Custer.
Are any cleaning services offered at Holiday Inn Express & Suites Custer, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express & Suites Custer, an IHG Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Custer, an IHG Hotel?
Many travelers enjoy visiting Four Mile Old West Town (3.6 miles).