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600 Carondelet St, New Orleans, LA 70130-3511
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#29 of 179 hotels in New Orleans
Location
4.6
Cleanliness
4.3
Service
4.4
Value
4.1
Travelers' Choice
Ace Hotel New Orleans lives on the corner of Carondelet and Lafayette in one of the best cities on Earth. Our rooms and public spaces are driven by a sense of design and wonder. We have a shimmering pool and bar on the roof, world class dining & drink, and a music venue at the street. We're near art galleries and shopping, museums and cocktails. A quick jaunt to the French Quarter classics and just a bike ride to the lively Bywater and Marigny neighborhoods, as well as mystical nooks and corners you can explore on your own all over.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Pets Allowed ( Dog / Pet Friendly )
Paid private parking nearby
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
City View
Languages Spoken
English
Hotel links
Special Rate:Special Allstate Sugar Bowl Offer
805Reviews19Q+A100Room tips
Traveler rating
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Melissa Ashley wrote a review Oct 2022
New Orleans, Louisiana1 contribution
After a horrible experience with an Airbnb and having to relocate as well as having my purse stolen I found myself being relocated to Ace. I was overwhelmed to say the least. But Dabriella Robertson at the front desk was like a angel sent by god. First & foremost, her kindness was something I needed in that moment . Compassion measures miles in my book. She also was able to clear up the horrible confusion that air bnb put me through during my relocation. The staff as a whole were so very kind & helpful but I must say that Ms. Robertson was with me every step of the way helping me until I was able to relocation my belongings. I noticed that she helped me until I went to my room very late in the evening close to midnight. Then when I called to check with the front desk if my
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 1 week ago
We appreciate you and your kind words. In a world with so much going on, when you do find that person it is truly refreshing. Ms. Robertson is indeed that.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
E R wrote a review Oct 2022
My colleague and I visited this hotel on a recent business trip this week. We both had a great experience there, and I agree with his view which I am copying and pasting here verbatim: "The hotel itself is cozy with a great hip vibe. But the real stars that make this hotel in New Orleans rock are Keke and her generous team Melanie, Alexa, Justin and others. They're all wonderful, welcoming, warm, witty, and world-class to make our stay worthwhile (I'm running out of wholesome words that start with 'w'!) The amenities are very good, the ground floor is very spacious and conducive to lounging or working (at the large table). The roof deck is relaxing after the day's work meetings. The location of the hotel is in the Warehouse and Arts District which is beautiful, safe, clean,
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 1 week ago
I love it! Our team is pretty amazing. Thank you so much for recognizing...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tina wrote a review Oct 2022
1 contribution
This hotel is a gem! From the eclectic Art Deco stylings to the attentive-in-all-the-right-ways staff — the Ace was simply perfection. Our room was a curated blend of masculine energy and feminine touches, punctuated by the stream of bright sunshine during the day and city views at night.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 1 week ago
Thank you so much. We appreciate the love!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael W wrote a review Oct 2022
1 contribution
Nice accommodations, good bar downstairs, lively. However, be careful with valet parking. Our car was ransacked and petty cash in console stolen along with various items. I was particularly disturbed by how brazen the valet was returning the vehicle with the remaining contents of the console strewn across the passenger front seat. Yuck. Won’t return on this basis alone.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 4 weeks ago
Good Day...thank you for your feedback. This is definitely something that we don't like to hear, but hearing, we take it very serious. This act is totally unacceptable and not something that we condone in the hotel. Did you speak with a manager? Please feel free to reach out to me in reference to this. Yvette-
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anthony H wrote a review Oct 2022
Amazing from top to bottom! I brought my family and we enjoyed ourselves! The staff are very helpful, the hotel is clean, the theme is amazing and the overall energy of the place just felt so good to feel. The upstairs pool area/top deck was something i would see in the movies and it was beautiful. I highly recommend staying here. I will be back again!
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded Oct 18, 2022
AN-THO-NY...thank you for this amazing review. I'm happy that you guys enjoyed yourself here in the hotel. Please bring your family back anytime...would love to have you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CIndy F wrote a review Oct 2022
Dallas, Texas1 contribution
I have stayed at the Ace twice this spring /fall for work. Each time I stay, I don't want to leave . I extend my stay thru the weekend to enjoy the hotel and the city. I cannot say enough about the staff at the Ace In NOLA. Each and every person tries to find a way to make you feel at home. Some of the amazing people I'd like to mention are - Yvette the manager, Kiki, Dab, Bre and many more lovey people at the front desk, Matthew at the lobby bar. The 2 Matts at the rooftop and Mike the bellman! if you have a chance to get to know any of them durning your stay you will be a lucky guest! I found the rooms to be very quiet for the amount of action that goes on in the lobby on the weekend. There is usually a DJ or a band and fun local crowd to interact with. The rooftop and pool
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded Oct 13, 2022
I am so thrilled! This is absolutely amazing and certainly warms my heart. You always have a home with us. Hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jaomib wrote a review Oct 2022
Austin, Texas3 contributions
This was my third stay at the Ace Hotel New Orleans. This time was for a bachelor party. As usual, we loved it. All 25 of us. From the amazing rooms to the pool with the most amazing sunset views in New Orleans. This place is in a category of it's own.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded Oct 13, 2022
I couldn't agree with you more! Thank you so much for taking the time to tell us about it. We look forward to seeing 25+ for that fourth stay. See you back soon...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James R wrote a review Oct 2022
Brooklyn, New York3 contributions2 helpful votes
Hippest hotel in NOLA; but more importantly, among the most comfortable, clean, and centrally located. Delightful restaurant—Josephine-Estelle—and dreamy bar/lobby. We stayed in 311; a gorgeous corner room with three large windows with street views, plus a groovy couch and a King bed. Rate was surprisingly reasonable, too.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded Oct 13, 2022
Hey James...thanks a bunch. We have more to give, come on back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Margo wrote a review Sep 2022
1 contribution1 helpful vote
Hands down worst service I have ever experienced. My bathroom did not have any hand soap. I asked for soap 3 times, yet never received any. I also called to order room service breakfast during the allotted time and it just rang through to voicemail. No breakfast for me! The room did not have any closets and only had an armoire that was bizarrely high. I am 5 feet tall and could not reach the hangers with my arm stretched all the way above my head. I have never experienced anything like it! When I called the front desk to see if they could switch rooms or figure out an alternative so I could hang my clothes, they were incredibly rude and unhelpful. I later asked my friends about their rooms, and everyone 5'4 and below had a hard time hanging clothing, how is that okay?
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded Oct 13, 2022
Whew...this stings. Sorry you didn't love us. My apology for the issue with the soap, that is certainly unacceptable. We pride ourselves on guest service and I apologize that we fell short. This is a first on our armoires, guests tend to love our hand-painted armoires and we normally get rave reviews on them. Again..my apology!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SBoogie wrote a review Sep 2022
New York City, New York2 contributions1 helpful vote
We are at the airport about to head home and I simply can not wait to share with everyone what a perfect choice it was to stay at the Ace Hotel. The hotel is beautiful, clean, well appointed and conveniently located to everything.....but I have to RAVE about the service. A few days before we arrived I called with a question and had the pleasure of Yvette answering the phone. She was so helpful and pleasant. Took excellent care of us, to the point where I had to greet her with a hug as soon as we arrived. We stayed for 4 nights and Yvette went above and beyond each day to make sure we felt welcome and were having a great time. Before heading to pur room we made a pit stop at the GORGEOUS lobby bar and Matthew made us a specialty cocktail created by him and listed 1st on their
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded Oct 13, 2022
This is so amazing. We enjoyed having you and Tree here with us. Things get a little hectic in this crazy world of hospitality, but having guests like you guys makes it so worthwhile. We look forward to having you back with us. Until next time...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$190 - $333 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansArts District / Warehouse District / Central Business District / Warehouse/Central Business District
NUMBER OF ROOMS
234
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ACE HOTEL NEW ORLEANS $123 ($̶2̶7̶0̶) - Updated 2022 Prices & Reviews - LA