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Ace Hotel New Orleans

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600 Carondelet St, New Orleans, LA 70130-3511
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Ace Hotel New Orleans lives on the corner of Carondelet and Lafayette in one of the best cities on Earth. Our rooms and public spaces are driven by a sense of design and wonder. We have a shimmering pool and bar on the roof, world class dining & drink, and a music venue at the street. We're near art galleries and shopping, museums and cocktails. A quick jaunt to the French Quarter classics and just a bike ride to the lively Bywater and Marigny neighborhoods, as well as mystical nooks and corners you can explore on your own all over.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Parking
Free internet
Wifi
Public wifi
Internet
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English
Hotel links
Visit hotel website
Special Price:Best Deal Direct 20% off
540Reviews17Q+A88Room tips
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Popular mentions
We had misplace the car rental keys in a near by island, they took care of that because our insurance cover it. However we got a parking ticket the last day of our visit, we couldn't paid for it ourselves so we spoke to the car attendant we explained how the ticket wasn't our fault, how the ticket says we can paid only half of the $250 dollar fine as long as we paid it in 30 days. We would have gladly paid for it if it wasn't because it was Sunday and they were closed. We got charged the whole amount, knowing that they will keep the other half since that's all we had to paid. This people rob us, as well as the hotel for not notifying that the parking was only for residents not for hotel guest although the parking was right in front of the hotel. Do not get your car thru
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Response from JawandaBrown, Front Office Manager at Ace Hotel New Orleans
Responded Oct 29, 2019
Good evening Daisy B, I'm sorry to hear of this incident that occur with being ticketed by the City of New Orleans. We pride ourselves on providing excellent customer service, and would like get more information on this incident, due to us not having a car rental service/residential parking. Looking forward to speaking with you. Thank you, Jawanda B Director of Front Office
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I was traveling to New Orleans for work with a colleague and our travel agent mistakenly booked only one room. The Ace was full but Cobi was persistent and remedied the matter as quickly as she could. I will never forget her compassion and kindness for our situation and what an incredibly lovely soul she is. Even if I wasn't staying there, I would want to stop by to say hi to her. Thank you again, Cobi! You are amazing! Anyone visiting the Ace is lucky to meet you.
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Response from Whitney J, Front Office Manager at Ace Hotel New Orleans
Responded Nov 1, 2019
Hello, thank you for your feedback. We are pleased to know that Cobi made such an Ace impression on you. We are proud of Cobi and can't wait to share the wonderful feedback with the staff. Please stop by and say hello whenever you visit and thank you for choosing Ace NOLA!
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Stayed with my wife’s company for 5 nights room not cleaned 1st and second night and no clean towels on the 3rd night. The rest of the place is fine We would eat and drink at the ace but Until they sort out the housekeeping we wouldn’t return. Sad really as the other depts do a great job
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Response from Whitney J, Front Office Manager at Ace Hotel New Orleans
Responded Oct 20, 2019
Good evening, thank you for your feedback. My apologies for the lack of housekeeping service you encountered during your stay. At anytime during your stay, please notify front desk of any mishaps you come across. I have notified the proper outlet manger of this issue so that this doesn't happen again. Thank you for choosing Ace Nola and please visit us again so that you may have a better Ace experience.
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We visited the place on a Friday for relaxing by the pool and lunch. It was $20pp to get in and the drinks/food were expensive. The space is nice, but crowded and there were too many kids for us. Also, not enough shade.
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Response from Whitney J, Front Office Manager at Ace Hotel New Orleans
Responded Oct 21, 2019
Good evening, thank you for your feedback. The best time to visit our pool for a less crowd is during the week. The weekend can get pretty busy. Thank you for choosing Ace NOLA and please visit us again.
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This hotel is awesome!!! Nostalgic decor makes you feel as if you're back in the 40s in the south. It is CLEAN and AWESOME HOSPITALITY and CUSTOMER SERVICE!!! The restaurant food was delicious too. I cant say enough about this hotel. I really enjoyed my 4 day stay. WITH IN WALKING DISTANCE/FEW BLOCKS FROM CANAL and BOURBON STREET. #TomayiahColvinEducation... #ThePhotoCookOutConference...
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PRICE RANGE
$148 - $391 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansArts District / Warehouse District / Central Business District / Warehouse/Central Business District
NUMBER OF ROOMS
234
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Frequently Asked Questions about Ace Hotel New Orleans
Which popular attractions are close to Ace Hotel New Orleans?
Nearby attractions include Escape My Room (0.3 miles), Clue Carre - New Orleans' First Live Escape Game (0.2 miles), and Old St. Patrick's Church (0.2 miles).
What are some of the property amenities at Ace Hotel New Orleans?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Ace Hotel New Orleans?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New Orleans?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Ace Hotel New Orleans?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Ace Hotel New Orleans?
Conveniently located restaurants include Bittersweet Confections, Rouses, and Desi Vega's.
Are there opportunities to exercise at Ace Hotel New Orleans?
Yes, guests have access to a pool and a fitness center during their stay.
Is Ace Hotel New Orleans located near the city center?
Yes, it is 0.3 miles away from the center of New Orleans.
Are any cleaning services offered at Ace Hotel New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel New Orleans offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.