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600 Carondelet St, New Orleans, LA 70130-3511
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (394)
360
Panoramas (11)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ace Hotel New Orleans
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
Ace Hotel New Orleans lives on the corner of Carondelet and Lafayette in one of the best cities on Earth. Our rooms and public spaces are driven by a sense of design and wonder. We have a shimmering pool and bar on the roof, world class dining & drink, and a music venue at the street. We're near art galleries and shopping, museums and cocktails. A quick jaunt to the French Quarter classics and just a bike ride to the lively Bywater and Marigny neighborhoods, as well as mystical nooks and corners you can explore on your own all over.
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Room & Suite (284)284
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Seating area
Sofa
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
City View
Languages Spoken
English
663Reviews17Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
stephaniechick wrote a review Mar 2021
Chicago, Illinois3 contributions1 helpful vote
I have been wanting to stay at this hotel ever since they opened several years ago. Unfortunately, the hotel staff ruined it for me. They refused to clean the room the entire time we were there. I have stayed in many hotels in 2020 and early 2021 and have never had one refuse to clean your room on request. There wasn’t even a trashcan on the floor for us to empty our own trashcan into, clean our own room, etc. & while some people were super friendly and helpful at both the hotel and the restaurants (thank you Reggie, John, Peter, and Ryan), some of the staff were so ridiculously unnecessarily rude, and management refused to address the behavior, or even apologize until I emphasized multiple times how incredibly upsetting the behavior was. I would never stay there again.
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Date of stay: March 2021
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded 4 weeks ago
Good Day...thanks for the kudos (Reggie, John, Peter, and Ryan)! My sincere apology to you for the issues you encountered during your stay. I can assure you that what you encountered is definitely not normal. We take pride in "service" so it's disappointing that you had to endure this. I will address each issue that you've referenced to ensure this does not happen in the future. Thanks
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Brian B wrote a review Mar 2021
1 contribution2 helpful votes
Literally the most accommodating staff. All departments. Swanky place. Good onsite eats breakfast, brunch lunch and dinner. Roof top bar pool is awesome. I would stay here anytime for any occasion. Check it out!
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Date of stay: March 2021
2 Helpful votes
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded 5 weeks ago
Thank you so much! We will have you back anytime. We appreciate you "loving" us.
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karenlynneu wrote a review Mar 2021
Memphis, Tennessee8 contributions1 helpful vote
We had a three-night getaway for Spring Break and had a wonderful time!! The staff was so nice, the room was perfect and the kids loved the rooftop pool. Next time we'll stay longer. Thank you all for a wonderful vacation.
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Date of stay: March 2021
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded Mar 14, 2021
Karen, thank you! We look forward to having back with us longer. See you soon...
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DavidJellison wrote a review Mar 2021
Marina del Rey, California5 contributions1 helpful vote
Love the ACE in NOLA and have stayed there dozens of times. I'm a commercial director based in Los Angeles, we shoot in your awesome city on a regular basis, and I always stay at the ACE and tell my clients and agency to do the same. This was my first time back since the pandemic and the experience at the hotel was as good as it has always been, and Reginald at the front desk was fantastic! Thanks, David Jellison
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Date of stay: March 2021
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded Mar 14, 2021
David..we "love" having you here. We appreciate all of the love and will continue to show it. Reginald is pretty awesome and we appreciate you for recognizing. Until we meet again...
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michelle s wrote a review Mar 2021
1 contribution
Highly recommend staying here! The room was very comfortable and well designed. The service and food in the restaurants were great and the hospitality of the hotel staff was top-notch. The rooftop pool with firepits provided a great atmosphere.
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Date of stay: March 2021
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded Mar 11, 2021
Thank you so much for this awesome review. We appreciate the recommendation. We look forward to seeing you back with us soon...Until..
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PRICE RANGE
$139 - $361 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansArts District / Warehouse District / Central Business District / Warehouse/Central Business District
NUMBER OF ROOMS
234
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