I have been wanting to stay at this hotel ever since they opened several years ago. Unfortunately, the hotel staff ruined it for me. They refused to clean the room the entire time we were there. I have stayed in many hotels in 2020 and early 2021 and have never had one refuse to clean your room on request. There wasn’t even a trashcan on the floor for us to empty our own trashcan into, clean our own room, etc. & while some people were super friendly and helpful at both the hotel and the restaurants (thank you Reggie, John, Peter, and Ryan), some of the staff were so ridiculously unnecessarily rude, and management refused to address the behavior, or even apologize until I emphasized multiple times how incredibly upsetting the behavior was. I would never stay there again.
Literally the most accommodating staff. All departments. Swanky place. Good onsite eats breakfast, brunch lunch and dinner. Roof top bar pool is awesome. I would stay here anytime for any occasion. Check it out!
We had a three-night getaway for Spring Break and had a wonderful time!! The staff was so nice, the room was perfect and the kids loved the rooftop pool. Next time we'll stay longer. Thank you all for a wonderful vacation.
Love the ACE in NOLA and have stayed there dozens of times. I'm a commercial director based in Los Angeles, we shoot in your awesome city on a regular basis, and I always stay at the ACE and tell my clients and agency to do the same. This was my first time back since the pandemic and the experience at the hotel was as good as it has always been, and Reginald at the front desk was fantastic! Thanks, David Jellison
Highly recommend staying here! The room was very comfortable and well designed. The service and food in the restaurants were great and the hospitality of the hotel staff was top-notch. The rooftop pool with firepits provided a great atmosphere.