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600 Carondelet St, New Orleans, LA 70130-3511
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COVID-19 update: See the added health and safety measures this property is taking.Read more
8 people are viewing this hotel
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Traveler (401)
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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ace Hotel New Orleans
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#46 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
Ace Hotel New Orleans lives on the corner of Carondelet and Lafayette in one of the best cities on Earth. Our rooms and public spaces are driven by a sense of design and wonder. We have a shimmering pool and bar on the roof, world class dining & drink, and a music venue at the street. We're near art galleries and shopping, museums and cocktails. A quick jaunt to the French Quarter classics and just a bike ride to the lively Bywater and Marigny neighborhoods, as well as mystical nooks and corners you can explore on your own all over.
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Room & Suite (285)285
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Seating area
Sofa
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
City View
Languages Spoken
English
673Reviews17Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Paola Z wrote a review Jun 12
18 contributions6 helpful votes
Nice hotel with good amenities and great location but really bad service. We were very exited to stay here because we heard amazing things from the Ace Hotel in NOLA, unfortunately this did not live up to our expectations. They requiere you to call in advance and tell the staff if you want your room to be cleaned, as instructed we called early and said we were expecting to be back at a certain hour, 2 of the 4 days we spent here the room wasn’t cleaned when we arrived, the staff seem to not really care and they didn’t do that much to help us. Also, a bag of chips from the mini bar were expired and rancid. Very poor customer service. We are really disappointed and wouldn’t recommend staying here.
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
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Antonio G wrote a review Jun 12
8 contributions15 helpful votes
The hotel is a beautiful hotel and it's location is great. But the service is the worst. Twice in our stay we came back to get ready for dinner and twice the bedroom was not ready and cleaned. We also opened a bag of chips and they were rancid and expired. I would not recommend staying here if you care about customer experience.
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Date of stay: June 2021Trip type: Traveled as a couple
Room Tip: Avoid staying here.
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1 Helpful vote
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Clint L wrote a review May 2021
1 contribution
The Ace New Orleans has everything you want and need in NOLA. Its close enough to the quarter to allow you access when needed but isn't so close that you get all that comes with being in the quarter, and its a trolley ride away from the Garden District. But given the quality of the restaurants both in the hotel, and down the street from it you don't have to go to either of those parts of town. Add that to the rooftop pool and bar and there's no good reason to leave the hotel at all. Just stay in your stylish room, listen to the curated record collection and live out your jetsetter dreams in the comfy couches in the lobby.
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Date of stay: May 2021
Value
Cleanliness
Service
Room Tip: go for the Large King, or anything on the 9th floor
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded 4 weeks ago
Clint..my man! Thank you so much for this amazing review! We love that you loved us. We can't wait for you to come back. See ya!
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madsrich94 wrote a review May 2021
Asheville, North Carolina9 contributions2 helpful votes
+1
When you enter this hotel it's clear that artists designed it. The decor was so well done, and everything from the coffee shop, pool deck, and rooms we were overjoyed by. Shoutout to our Smeg fridge.There is even a classic photo booth right outside the elevators! We were traveling for our anniversary, and they gave us a room with a tub and two free drinks, which we used at the delightful restaurant Josephine Estelle. Also, we are a queer couple and seeing lots of queer artists just working from the coffee shop was pretty great too. All in all we will definitely return. We stan Ace!
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Date of stay: May 2021
Rooms
Location
Service
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded 4 weeks ago
Thanks for believing in 'us"! Love definitely lives here! That "SMEG" and what's inside is my fav. Looking forward to seeing you back soon!
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Sara wrote a review May 2021
3 contributions
I’m very happy with our stay at the Ace. We were far enough from the “crazy” that we could relax and not feel like we were in the middle of it yet we could walk into the French Quarter no problem. We were also just around the corner from a tram stop which was great. The hotel felt very sophisticated- dark rooms and nice little accents. We were very comfortable in the bed too. Bathrooms were good and clean. Lobby was a great meeting ground for me and the 13 others in our party. It never felt crowded or too nuts. There’s a coffee shop downstairs right off the lobby which we all went to each morning. Very convenient. We would stay here again!
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Date of stay: May 2021Trip type: Traveled with friends
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Response from Yvette Bullock, Guest Services / Front Office at Ace Hotel New Orleans
Responded 4 weeks ago
Bizzlebox..thanks! We want you back along with the 13 others. We'll be waiting with open arms...
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PRICE RANGE
$139 - $361 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansArts District / Warehouse District / Central Business District / Warehouse/Central Business District
NUMBER OF ROOMS
234
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Frequently Asked Questions about Ace Hotel New Orleans
Which popular attractions are close to Ace Hotel New Orleans?
Nearby attractions include Escape My Room (0.3 miles), Clue Carre - New Orleans' First Live Escape Game (0.2 miles), and Lafayette Square (0.1 miles).
What are some of the property amenities at Ace Hotel New Orleans?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Ace Hotel New Orleans?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New Orleans?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Ace Hotel New Orleans?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Ace Hotel New Orleans?
Conveniently located restaurants include Desi Vega's, Bittersweet Confections, and Commerce Restaurant.
Are there opportunities to exercise at Ace Hotel New Orleans?
Yes, guests have access to a pool and a fitness center during their stay.
Is Ace Hotel New Orleans located near the city center?
Yes, it is 0.3 miles away from the center of New Orleans.
Are any cleaning services offered at Ace Hotel New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel New Orleans offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.