Whenever I visit NOLA, I will be sure to stay at the ACE Hotel - this Jewel is awesome! The rooms were spacious and art deco and the hotel lobby had a chic vibe with a heightened buzz. During my four day stay, the staff was always very attentive and accommodating - kudos to the front desk for setting the tone with a friendly welcoming upon my arrival. The attention to detail by the staff must be a testament to the leadership of the general manager and hotel manager. Keep doing what you do because your staff is making a difference. I can't wait to return.

I left with mixed feelings about this property. Upon arrival we learned the only parking available was valet for $44 + tax per day; not a welcoming arrival. Once inside everything looked very nice, "vintage" looks throughout the lobby and dining room off to the left of the lobby, and the "bar" on the right. When we arrived at our room, it was like going back in time about 50+ years. Room was poorly furnished; no desk, no dresser, a wardrobe that wouldn't hold a single person's clothing for a weekend. A couple of "hangers" on the wall held some of the wardrobe over flow. Bed was HORRIBLE, felt like they picked it up used at the local IKEA surplus center. Housekeeping either didn’t know how to make a bed or didn’t care; as every night when the covers were pulled back the sheets were wadded up and the bottom sheet was untucked just hanging off the bed (photo attached) The room had an old fashion looking "ice box" that was stocked full of wine to water, must have been 50-60 bottles and cans filling the shelves. A dry bar had several bottles liquor and mixers on top of the refrigerator was box full of snacks, prophylactics, etc. When the bellman took us to our room, he told us about the snacks, but also said “be careful, they cost a fortune”. We had drinks a couple of nights in the lobby bar, very nice vintage bar and well trained bar staff. Nice “craft” cocktail selection. Got crowded later in the evenings. One night we arrived back at the hotel and they had music BLARING to the point that we could hear it in our room on the second floor. Thank goodness we both had earplugs packed, cause we needed them that night. The restaurant off the lobby was never full, at most we saw about 6-7 tables occupied during the dinner hours. Not sure if was because the food wasn’t that great or because of all the excellent choices in New Orleans. Walking through the hotel things were well worn and in need of replacement and some new paint. Bottom line is we’ll find other accommodations on our next visit to New Orleans

I love booking boutique hotels, they offer a unique characteristics then some chain hotels. The hotel has some great amenities including two restaurants (one onsite and another about a half block down), pool, a lounge with bar, coffee bar, work area, and music venue. Once you head off the elevator to head to your rooms you realize the building itself is old and the hallways are super dark (which could either be scary for you or mysterious!). We were visiting for a girl weekend and booked a room with two beds, when we entered the room we were underwhelmed. No big deal since we weren’t planning on spending significant time hanging around the room. When we did get back to sleep or relax we could hear everything from outside and the rooms around us since the walls were paper thin, not to also mention the sound from the cable car directly outside our room. The location of the hotel is ideal you can walk or Uber to anywhere within 10 minutes. The hostess at Josephines was great loved her she took good care looking out for us during our time there! Bottom line this is a god hotel but with other notable brands like the Four Seasons opening their doors in the city I’m curious how this hotel will evolve!